06-22-2022 11:11 AM
Hi everyone.
I've been trying to setup a Sybase ASE backup using Veritas Netbackup but I can't. Every time I run the script to backup the BD I got this error:
Error Message from /usr/openv/netbackup/logs/bphdb
YOU HAVE NEW MAIL
WARNING: In order to LOAD the master database, the ASE must run in single-usermode. If the master database dump uses multiple volumes, you must execute sp_volchanged on another ASE at LOAD time in order to signal volume changes.
Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 28. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume changerequest from the Backup Server. Backup Server: 4.132.1.1: Attempting to open byte stream device:
'sybackup::-SERV masterservername -CLIENT clientname -POL TEST_SYBASE -SCHED Default-Application-Backup::000'Backup Server: 4.194.2.1: Internal error. The srv_select() function was called to complete an I/O for 2240 bytes. After retrying 2241 times only 0 bytes havebeen read.Backup Server: 4.141.2.75: [0] The 'read' call failed for database/archive device while working on stripe device 'sybackup::-SERVmasterservername
Below there is some informations about this environment. Can you help me?
What we've already done:
Environment
NetBackup version: 9.1.0.1
OS AIX 7.2
DB Sybase ASE version 16 SP03 PL08
Thanks in advance
Thiago
06-23-2022 02:13 AM
Hello,
looks like a low-level issue which is better to solve with support. Maybe engage also Sybase support, not only Veritas. According to compa matrix, your OS/DB combination is supported for NetBackup.
I am not sure why the log is mentioning LOAD (restore), when you are doing DUMP (backup). But maybe its default message.
Regards
Michal
06-23-2022 06:50 AM
Hi
Yes, I have a case opened with Veritas Support and. In parallel, I will ask the customer to open a case with Sybase so that we can work together on this problem.
Thanks for the feedback