How to contact Veritas netbackup support

[mubarack_s]

Hi,

    How to contact Veritas netbackup support to raise a ticket regarding a issue. Can u help me ... What are the detail am I need to have.

[rjrumfelt · Accepted solution]

so they can verify that you have purchased support from Symantec.  Short of that, you should send an email or call.  Below is the information on how to contact support:

Please have the following information ready when calling Symantec support
This will expedite your case entitlement process:

12-digit Support ID

Full Customer Name

Primary Case Contact Name/Phone/Email

Product and Version

Platform/OS Version

 

United States and Canada

Telephone:
+1 800 342 0652 or 407 357 7600

[Rakesh_Khandelw]

Go to  this link http://www.symantec.com/business/support/overview.jsp?pid=15143

here you can find info on how you can contact support by phone or email.. as well other ways to self support.

[mubarack_s]

Thank u for the promt reply

[Marianne]

Please mark one of the posts as solution.