Hyper-V Cluster Backup failed via SANclient

[wangyuze_ian]

Hi Team，

I got a error when I backuped VM. Which is on Hyper-V cluster.

I have already used "nbemmcmd" command to mapped all the node to the cluster:

nbemmcmd –addhost –machinename vmcluster –machinetype app_cluster

nbemmcmd –updatehost –add_server_to_app_cluster –machinename node1 –clustername vmcluster

nbemmcmd –updatehost –add_server_to_app_cluster –machinename node2 –clustername vmcluster

Error details below:

2014/1/17 11:37:58 - Info nbjm(pid=3984) starting backup job (jobid=567) for client VRTX.petrochina-hfy.local, policy vmcluster_HyperV_Test, schedule full  

2014/1/17 11:37:58 - estimated 76510855 Kbytes needed

2014/1/17 11:37:58 - Info nbjm(pid=3984) started backup (backupid=VRTX.petrochina-hfy.local_1389944278) job for client VRTX.petrochina-hfy.local, policy vmcluster_HyperV_Test, schedule full on storage unit DXB-NBU-MA01-DISK

2014/1/17 11:37:59 - started process bpbrm (18027)

2014/1/17 11:38:24 - connecting

2014/1/17 11:38:24 - connected; connect time: 00:00:00

2014/1/17 11:38:26 - Opening Fibre Transport Connection, Backup Id: VRTX.petrochina-hfy.local_1389944278

2014/1/17 11:38:28 - begin writing

2014/1/17 11:43:24 - Info bpbrm(pid=18027) VRTX.petrochina-hfy.local is the host to backup data from     

2014/1/17 11:43:24 - Info bpbrm(pid=18027) reading file list from client        

2014/1/17 11:43:25 - Info bpbrm(pid=18027) starting bpbkar on client         

2014/1/17 11:43:25 - Info bpbkar(pid=240) Backup started           

2014/1/17 11:43:25 - Info bpbrm(pid=18027) bptm pid: 18045          

2014/1/17 11:43:26 - Info bpbkar(pid=240) archive bit processing:<enabled>          

2014/1/17 11:43:26 - Info bptm(pid=18045) start            

2014/1/17 11:43:26 - Info bptm(pid=18045) using 262144 data buffer size        

2014/1/17 11:43:26 - Info bptm(pid=18045) using 16 data buffers         

2014/1/17 11:43:26 - Info bptm(pid=18045) USING 262144 data buffer size for FT      

2014/1/17 11:43:27 - Info bptm(pid=18045) start backup           

2014/1/17 11:43:45 - end writing; write time: 00:05:17

2014/1/17 11:48:32 - Error bptm(pid=18045) media manager terminated by parent process       

2014/1/17 11:48:44 - Info DXB-NBU-MA01(pid=18045) StorageServer=PureDisk:DXB-NBU-MA01; Report=PDDO Stats for (DXB-NBU-MA01): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%

2014/1/17 11:48:44 - Error bpbrm(pid=18027) could not send server status message       

2014/1/17 11:48:45 - Info bpbkar(pid=0) done            

2014/1/17 11:48:45 - Info bpbkar(pid=0) done. status: 10: allocation failed        

allocation failed(10)

Please help,thanks.

[Konstantinos]

Hi wangyuze_ian,

can you share some more information for your installation?

what kind of OS do you use and what version of NetBackup?

on the Hyper-V host, the NetBackup Client Service what account type does it use? (Domain Account or Local System)

do you have this issue with all VM's.

can you share client/bpbkar and media server/bpbrm after you increase verbosity to 5?

[wangyuze_ian]

masterserver :windows server 2008r2 mscs HA

mediaserver: RHEL 6.4

NBU:7.5.0.7

Client service account is local system.

yes,all the VMs.

Logs as attachments.

THX

[Konstantinos]

Hi wangyuze_ian,

thank you for the info.

Did this type of backup worked in the past?

i can see the bpbkar log only and that is not in verbose = 5.

can you increase the verbosity and run a test backup again.

please also try restarting the Windows NetBackup Client Service and the Windows NetBackup SAN Client Fibre Transport Service on the client before retrying?

[wangyuze_ian]

I can backup by the cluster name before I joined all the nodes to the app_cluster.

New logs attached,thanks.