Hyper-V Guests backups never finish

[robbiecookie11]

Hi all,

We are having problems backing up the Hyper-V guests on one of our hosts. When the jobs run they appear as Type:SNAPSHOT and State:ACTIVE forever - the jobs never fail until we manually cancel them. The longest we have left these running is 5 days and at no point is any data written. I have compared the job policies to another Hyper-V host that is working and can't see any differences.

Can somebody help me resolve this problem? I can confirm that all of the guests have the Hyper-V integration services installed and that all hosts & guests can communicate with the backup server.

Many thanks

Robbie

[sri_vani · Accepted solution]

is this backup belongs to windows 2008 R2 hyper v in clustered environment?

Symantec has confirmed that there is a known issue while backing up windows 2008 R2 hyper v in clustered envirorment and where as didnt seen in win 2012.

If u ve same set up plz ref below link to know the wrk around

http://www.symantec.com/business/support/index?page=content&id=TECH211609