Image cleanup jobs failed with status code 174

[Sisso]

Hello,

We are running netbackup 7.5.0.6 on windows server 2008 R2 SP1.

Recently, many jobs of image cleanup failed us with status code 174, actually all the image cleanup jobs that failed with 174 is failed from the same storage unit.

Our topology of backup specific to this storage unit is:

All VM backups go to SLP, the SLP contains backup opeartaion to a VTL(diligent) than there are to duplication operations 1 duplication goes to a physical tape library and the second duplication operation goes to a OST device from type HP StoreOnce B6200.

The imgae cleanup jobs that failed with 174 is only for imgaes from the storage unit of the ost disks in the B6200.

I found this tech: http://www.symantec.com/docs/TECH64620

It's describe the situation very nice, but the big different that this is talking about version 7.1.0.3 and we are runnning NBU version 7.5.0.6.

This is the Job detailed status of the image backup that are failed with 174:

1/20/2014 5:59:04 PM - begin
1/20/2014 5:59:04 PM - Info nbdelete(pid=29788) deleting expired images. Media Server: media3 Media: @aaabT    
1/20/2014 5:59:04 PM - requesting resource @aaabT
1/20/2014 5:59:19 PM - granted resource MediaID=@aaabT;DiskVolume=VMs_Store_Backup;DiskPool=StoreOnce_VMs_Backups;Path=VMs_Store_Backup;Stor...
1/20/2014 5:59:21 PM - Info bpdm(pid=8100) started           
1/20/2014 5:59:21 PM - started process bpdm (8100)
1/20/2014 5:59:22 PM - Info bpdm(pid=8100) initial volume VMs_Store_Backup-Med1: Kbytes total capacity: 89833066899, used space: 17443448452, free space: 72389618447
1/20/2014 5:59:24 PM - Critical bpdm(pid=8100) sts_delete_image of image server1_1388143978_C3_F1_R2 failed: error 2060022 software error   
1/20/2014 5:59:24 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:27 PM - Critical bpdm(pid=8100) sts_delete_image of image server2_1388258378_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:27 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:30 PM - Critical bpdm(pid=8100) sts_delete_image of image server3_1388332984_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:30 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:34 PM - Critical bpdm(pid=8100) sts_delete_image of image server4_1388336543_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:34 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:37 PM - Critical bpdm(pid=8100) sts_delete_image of image server5_1389197934_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:37 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:40 PM - Critical bpdm(pid=8100) sts_delete_image of image server6_1389207545_C3_F1_R2 failed: error 2060022 software error   
1/20/2014 5:59:41 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:44 PM - Critical bpdm(pid=8100) sts_delete_image of image server7_1389281468_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:44 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:47 PM - Critical bpdm(pid=8100) sts_delete_image of image server8_1389304515_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:47 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:50 PM - Critical bpdm(pid=8100) sts_delete_image of image server9_1389305595_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:51 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:53 PM - Critical bpdm(pid=8100) sts_delete_image of image server10_1389352411_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:54 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 5:59:57 PM - Critical bpdm(pid=8100) sts_delete_image of image server11_1389384256_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 5:59:57 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 6:00:02 PM - Critical bpdm(pid=8100) sts_delete_image of image server12_1389494147_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 6:00:02 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 6:00:05 PM - Critical bpdm(pid=8100) sts_delete_image of image server13_1389548797_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 6:00:05 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 6:00:08 PM - Critical bpdm(pid=8100) sts_delete_image of image server14_1389548848_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 6:00:08 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 6:00:10 PM - Critical bpdm(pid=8100) sts_delete_image of image server15_1389557375_C3_F1_R1 failed: error 2060022 software error   
1/20/2014 6:00:11 PM - Critical bpdm(pid=8100) image delete failed: error 2060022: software error     
1/20/2014 6:00:11 PM - end ; elapsed time: 00:01:07
media manager - system error occurred(174)

please advise

[sri_vani]

Looks like a OST issue, try to upgrade plug or  raise a case with OST to clear thm off.

Please verify the below link:

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=en_US&id=S:TECH202696

[smurphy]

Yes, check the version of your OST plugin. Here is a public article:

http://www.symantec.com/docs/TECH189774