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Image import is getting failed with 191

jkeinds
Level 3

Dear all,

I am getting error in image import on NBU. Please help in.

/usr/openv/netbackup/logs/bpdbm/

23:54:45.058 [29105] <2> Orb::init: caching EndpointSelectorFactory(Orb.cpp:1017)
23:54:45.058 [29105] <2> Orb::setOrbConnectTimeout: timeout seconds: 60(Orb.cpp:1368)
23:54:45.058 [29105] <2> Orb::setOrbRequestTimeout: timeout seconds: 1800(Orb.cpp:1377)
23:54:45.393 [29105] <2> bp_sts_get_lsu: entry R_LSU1
23:54:45.399 [29105] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046
23:54:45.400 [29105] <32> setup_fragment_for_im_read: could not obtain file size for jpvm051_1530123623_C1_IM, status: 2060046
23:54:45.725 [29105] <2> job_monitoring_exex: ACK disconnect
23:54:45.725 [29105] <2> job_disconnect: Disconnected
23:54:45.725 [29105] <2> sanunmount: NOP: MEDIA_DONE 0 11 0 @aaaad 3 0 {5D58B9FE-7A37-11E8-A314-C1C58C600876}
23:54:45.725 [29105] <2> bpdm: EXITING with status 228
23:54:45.725 [29105] <2> bp_sts_close_server: STS session not initialize

 


/usr/openv/netbackup/logs/admin/

23:54:45.726 [29101.29101] <2> bpimport: INF - Import of replica image, backup id jpvm051_1530123623, unable to process request.
23:54:45.726 [29101.29101] <16> bpimport: Import of replica image, backup id jpvm051_1530123623, unable to process request.
23:54:45.726 [29101.29101] <2> bpimport: INF - Status = no images were successfully processed.
23:54:45.726 [29101.29101] <16> bpimport: Status = no images were successfully processed.
23:54:45.726 [29101.29101] <2> bpimport: Calling TerminateJob: job_id= 11, status= 191
23:54:45.726 [29101.29101] <4> jmcomm_TerminateJob: Terminating Job with status: 191, jobid: 11
23:54:45.729 [29101.29101] <2> jmcomm_TerminateJob: returning
23:54:45.730 [29101.29101] <2> bpimport: EXIT status = 191
23:54:45.818 [29101.29101] <2> job_monitoring_exex: ACK disconnect
23:54:45.818 [29101.29101] <2> job_disconnect: Disconnected

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
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Please let us know what type of 'disk storage'.
The disk pool name R_LSU1 makes me think that this might be an OST Appliance. Is my assumption correct?
If so, what make/model/plugin version?
Have you followed the manufacturer's documentation to configure AIR?

Have you tested this disk pool / Storage Unit as backup target at the remote site? (Even if only a small test backup.)
Is it functioning correctly?

Please increase bpdm logging level - level 0 log does not give enough info.

Also - PLEASE syncronize the time and Timezone between NBU servers and Storage servers. This much of a time difference is NOT good!

Master NBU: Thu Jun 28 21:30:45 IST 2018
Replica NBU: Thu Jun 28 21:26:03 IST 2018
Master Storage: Thu Jun 28 06:56:45 GMT 2018
Replica Storage: Thu Jun 28 07:04:39 GMT 2018

PS:
NBU connectivity to Storage Server is more than just a ping.... 

View solution in original post

8 REPLIES 8

Marianne
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What is the date and time on the source master server?

The timestamp (1530123623) seems to be ahead of the actual current time  - 1530099954.

The destination/import master server cannot import an image before the image time has been reached.

Please check that date/time setting is syncronized on the 2 masters. 

 

Master NBU: Thu Jun 28 21:30:45 IST 2018
Replica NBU: Thu Jun 28 21:26:03 IST 2018
Master Storage: Thu Jun 28 06:56:45 GMT 2018
Replica Storage: Thu Jun 28 07:04:39 GMT 2018

Marianne
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Next to investigate are these errors:

23:54:45.393 [29105] <2> bp_sts_get_lsu: entry R_LSU1
23:54:45.399 [29105] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046
23:54:45.400 [29105] <32> setup_fragment_for_im_read: could not obtain file size for jpvm051_1530123623_C1_IM, status: 2060046

Do you have bptm and bpdm logs on the remote media server? 

Is this the only image that does not import?
Are other images replicating and importing successfully?

What type of storage are you using at the 2 sites? 

Tape_Archived
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NetBackup is not able to connect to your Storage Server, this message clearly says that - 23:54:45.399 [29105] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046 . By the way, where are you trying to import the images from (what type of device is this)??

I have those logs.


/usr/openv/netbackup/logs/bptm/
21:22:26.420 [25196] <2> bptm: INITIATING (VERBOSE = 0): -rptdrv -jobid -1530128662 -jm
21:22:26.420 [25196] <2> main: Sending [EXIT STATUS 0] to NBJM
21:22:26.421 [25196] <2> bptm: EXITING with status 0 <----------

/usr/openv/netbackup/logs/bpdm/
21:23:24.385 [25269] <2> Orb::init: caching EndpointSelectorFactory(Orb.cpp:1017)
21:23:24.385 [25269] <2> Orb::setOrbConnectTimeout: timeout seconds: 60(Orb.cpp:1368)
21:23:24.385 [25269] <2> Orb::setOrbRequestTimeout: timeout seconds: 1800(Orb.cpp:1377)
21:23:24.727 [25269] <2> bp_sts_get_lsu: entry R_LSU1
21:23:24.737 [25269] <32> bp_sts_get_filesize: sts_open_image failed: error 2060046
21:23:24.737 [25269] <32> setup_fragment_for_im_read: could not obtain file size for jpvm051_1530200970_C1_IM, status: 2060046
21:23:24.740 [25269] <2> job_monitoring_exex: ACK disconnect
21:23:24.740 [25269] <2> job_disconnect: Disconnected
21:23:24.740 [25269] <2> sanunmount: NOP: MEDIA_DONE 0 9 0 @aaaae 4 0 {633F1746-7AEB-11E8-A170-5F237F1C6A71}
21:23:24.740 [25269] <2> bpdm: EXITING with status 228
21:23:24.740 [25269] <2> bp_sts_close_server: STS session not initialized

None of images being imported.

We are using disk based storage at 2 sites.

We pinged successfully those storage sever from replica NBU.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please let us know what type of 'disk storage'.
The disk pool name R_LSU1 makes me think that this might be an OST Appliance. Is my assumption correct?
If so, what make/model/plugin version?
Have you followed the manufacturer's documentation to configure AIR?

Have you tested this disk pool / Storage Unit as backup target at the remote site? (Even if only a small test backup.)
Is it functioning correctly?

Please increase bpdm logging level - level 0 log does not give enough info.

Also - PLEASE syncronize the time and Timezone between NBU servers and Storage servers. This much of a time difference is NOT good!

Master NBU: Thu Jun 28 21:30:45 IST 2018
Replica NBU: Thu Jun 28 21:26:03 IST 2018
Master Storage: Thu Jun 28 06:56:45 GMT 2018
Replica Storage: Thu Jun 28 07:04:39 GMT 2018

PS:
NBU connectivity to Storage Server is more than just a ping.... 

Thank you Marianne,

There was issue in Vendor plugin. I have also synchronized the time between media and storage server.