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Images missing from a broken appliance

AndresV
Level 6
Partner

Hi,

Recently I lost an appliance (appliance1) for a while, the controller card is broken so meanwhile the part is replaced I using another media servers.

Before I lost the appliance I had 300 TB of backlog now I have 200 TB of backlog and when I go to catalog I dont see any images in appliance 1. 

The cleanup process fails everytime because the disks on appliance 1 are down, My question is what happened with those images? 

The slp running on this appliance never completed (backup and duplication) so why those images are gone?

4 REPLIES 4

Michal_Mikulik1
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

physical/HW appliance error does not lead to logical images expiration. Please doublechek your search parameters in Catalog section. There should not really be any coincidence.

Regards

Michal

Nicolai
Moderator
Moderator
Partner    VIP   

Hi @AndresV 

Unless you are experinced with SLP's, I recommend you log a support call with Veritas support.

Best Regards
Nicolai

Hi Michal,

I did double check and I got results from any appliance but this (the Broken one). I dont get why netbackup shows me 100 TB less I expected.

I did but the support engineer doesnt give a real answer. He is waiting until the appliance is ready again the problem is from the customer side those images are gone.