when I run cumulative incremental backups of servers with DFSR resources, the DFSR resources are always backed up in full. I noticed there was a bug regarding this in 22.214.171.124, so I upgraded to 126.96.36.199, which was supposed to fix this. Unfortunately, the problem still exists. Any ideas?
Additionally, when opening a support call for tis issue, the last step of the form (step 2 -> step 3) leads to a 404 page, maybe someone should look into that.
I agree - according to 188.8.131.52 Release Notes, eTrack 2776057 is supposed to be fixed.
We can unfortunately no assist with your call logging issue, but maybe we can provide advice to some extent...
How are you logging the call? Using MySupport/MySymantec?
If so, and it still fails, you may want to log a call telephonically: https://www.symantec.com/support/techsupp_contact_phone.jsp
Just a double check ... have you run a successful full backup prior to running the incremental ones since you patched to 184.108.40.206 - and also that you have patched Master, Media and Clients.
I tried MySymantec, that led to the 404. I somehow came across a Symnatec page that advised me to write to firstname.lastname@example.org, but that email came back undeliverable. I tried calling, but noone picked up the phone.
I just tried MySymantec again, and it went through this time. Let's see what they have to say.