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Install NBU Master Server Patch 7.5.0.6 on AIX failed about installing java core dump

animalman
Level 4
Partner Accredited

Need help!!!

I install NBU master server 7.6.0.6  on AIX 7.1 failed about java core dump. Now I must down grade path to 7.5.0.5 and It still working.

So sorry I don't have capture installation log for solve.

If anyone ever face this problem please let's me know

1 ACCEPTED SOLUTION

Accepted Solutions

Dyneshia
Level 6
Employee

I just found an internal tech note: 

Title
NBU 7.5.0.6 upgrade on AIX 6.1 fails with java coredump
 
Problem

NBU 7.5.0.6 upgrade on AIX 6.1 fails with java coredump

Cause

JRE installation failing with coredump

 
Solution

Set JAVA_COMPILER to NONE

# export JAVA_COMPILER=NONE

Then rerun NBU 7.5.0.6 patch installation

 

View solution in original post

7 REPLIES 7

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

we can not suggest much .. with out seeing the error..

probably.. you need to check the sort and 7.5.0.6 release nodes and make sure your system is met all the requirements for the upgrade and try again..

it if failed again.. trace log.. system logs are require to check the issue.. 

animalman
Level 4
Partner Accredited

Hi Nagalla,

             This is installation log.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
# ./NB_update.install
 
NOTE:
Could not download https://telemetrics.symantec.com/data/uploader/nbupload.conf.
, cannot connect to telemetrics.symantec.com:443.
Unable to download file or determine URL
 
 
There are 2 packs available in /mnt/nbu7506:
(* denotes installed pack)
 
        NB_7.5.0.6
        NB_CLT_7.5.0.6
 
Enter pack name (or q) [q]: NB_7.5.0.6
 
 
       Pack NB_7.5.0.6 requires pack NB_CLT_7.5.0.6 or a later.
 
Pack NB_7.5.0.6 requires the following pack levels(s) :
         NB_CLT_7.5.0.6.
 
Pack NB_7.5.0.6 will not be installed at this time.
 
Installing required pack, NB_CLT_7.5.0.6, now.
 
Pack NB_CLT_7.5.0.6 co-requires the following pack level(s) :
         NB_7.5.0.6.
 
Install pack NB_CLT_7.5.0.6 Mon Jul 29 10:33:32 ICT 2013 Rev. 1.46.8.14
Performing install of RS6000/AIX53 client binaries locally.
 
Running preinstall script.
See /usr/openv/pack/pack.history for more details.
 
Saving files for rollback.
 
Extracting files out of /mnt/nbu7506/VrtsNB_CLT_7.5.0.6.RS6000.tar.gz.
 
Extract /mnt/nbu7506/VrtsNB_CLT_7.5.0.6.RS6000.tar.gz usr/openv/netbackup/client/RS6000/AIX53
 
Running PBX upgrade script.
Same version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-17039498-072913103440.log
 
PBX was upgraded successfully.
 
Running postinstall script.
See /usr/openv/pack/pack.history for more details.
/mnt/nbu7506/VrtsNB_CLT_7.5.0.6.postinstall: Running. Hardware/OS Type=RS6000/AIX53
/mnt/nbu7506/VrtsNB_CLT_7.5.0.6.postinstall: Installing RS6000/AIX53 client binaries locally.
 
 
Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Removing pre-existing SYMCnbclt package.
Installing SYMCnbclt package.
+ /bin/cp /usr/openv/netbackup/client/RS6000/AIX53/tar /usr/openv/netbackup/bin/tar
 
        Installing new Java GUI on kcsbku21.
 
Unpacking SYMCnbjava package.
Checking for pre-existing SYMCnbjava package.
Removing pre-existing SYMCnbjava package.
Installing SYMCnbjava package.
 
        Installing new JRE on kcsbku21.
 
Unpacking SYMCnbjre package.
Checking for pre-existing SYMCnbjre package.
Removing pre-existing SYMCnbjre package.
Installing SYMCnbjre package.
 
Copying /etc/rc.netbackup.aix to /etc/rc.netbackup.aix.07-29-13.10:36:58
for future reference.  Any local modifications to
/etc/rc.netbackup.aix should be re-evaluated.
 
+ /bin/cp /usr/openv/netbackup/client/RS6000/AIX53/tar /usr/openv/netbackup/bin/tar
+ /bin/cp /usr/openv/netbackup/client/RS6000/AIX53/version /usr/openv/netbackup/bin/version
+ /bin/cp /usr/openv/netbackup/client/RS6000/AIX53/nbj.conf /usr/openv/java/nbj.conf
------------------------------------------------
Installation of pack NB_CLT_7.5.0.6 completed Mon Jul 29 10:33:32 ICT 2013 Rev. 1.46.8.14.
------------------------------------------------
 
Checking LiveUpdate registration for the following products: NB 
This may take a few minutes.
 
Unhandled exception
Type=Segmentation error vmState=0x00000000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000033
Handler1=09001000A0789CD0 Handler2=09001000A0781A40
R0=0000000000000000 R1=0000000110112530 R2=000000000000000C R3=0000000000000017
R4=0A0000000003C680 R5=00000000000000B8 R6=0000000111F9B329 R7=0000000000000008
R8=0000000002160EC0 R9=00000000129700F5 R10=0000000110B21E08 R11=0900000001AEE08C
R12=09000000017BFF10 R13=0000000110122800 R14=0000000111F9B2B8 R15=0000000110A98E00
R16=0000000111364C10 R17=0000000111EE9DB8 R18=09001000A078DD30 R19=00000001121500A4
R20=0000000111EE9DF8 R21=0A0000000003FFA8 R22=0A0000000003B0B0 R23=FFFFFFFFFFFFFFFF
R24=0000000000000017 R25=0000000000000000 R26=0000000000000006 R27=0000000000000016
R28=0A0000000003C630 R29=0000000000000000 R30=0000000110112AC0 R31=0000000111D19470
IAR=0900000001AEE08C LR=0000000110B25954 MSR=A00000000000D032 CTR=0900000001AEE08C
CR=8200882400000000 FPSCR=8202400000000000 XER=0000000082024000
FPR0 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR1 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR2 c1e0000000000000 (f: 0.000000, d: -2.147484e+09)
FPR3 4330000000400000 (f: 4194304.000000, d: 4.503600e+15)
FPR4 4530000000000000 (f: 0.000000, d: 1.934281e+25)
FPR5 3fc999999999999a (f: 2576980480.000000, d: 2.000000e-01)
FPR6 3fd6666666666666 (f: 1717986944.000000, d: 3.500000e-01)
FPR7 3ff0000000000000 (f: 0.000000, d: 1.000000e+00)
FPR8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR10 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR11 4026000000000000 (f: 0.000000, d: 1.100000e+01)
FPR12 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR13 4020800000000000 (f: 0.000000, d: 8.250000e+00)
FPR14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR16 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR17 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR18 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR19 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR20 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR21 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR22 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR23 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR24 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR25 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR26 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR27 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR28 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR29 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR30 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR31 0000000000000000 (f: 0.000000, d: 0.000000e+00)
Module=/usr/openv/java/sdk/jre/lib/ppc64/libj9jit24.so
Module_base_address=0900000001894000
Target=2_40_20071121_015015_BHdSMr (AIX 7.1)
CPU=ppc64 (8 logical CPUs) (0x200000000 RAM)
----------- Stack Backtrace -----------
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x017657C8 [0x0175E000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01766088 [0x0175E000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01764A40 [0x0175E000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01767234 [0x0175E000 +0x00009234]
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x01FC46CC [0x01F9F000 +0x000256CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x017648B8 [0x0175E000 +0x000068B8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01765158 [0x0175E000 +0x00007158]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x02048EC4 [0x02041000 +0x00007EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x017657C8 [0x0175E000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01766088 [0x0175E000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01764A40 [0x0175E000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01766FD8 [0x0175E000 +0x00008FD8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x01FC46CC [0x01F9F000 +0x000256CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x017648B8 [0x0175E000 +0x000068B8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01765158 [0x0175E000 +0x00007158]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x02048EC4 [0x02041000 +0x00007EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x017657C8 [0x0175E000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01766088 [0x0175E000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01764A40 [0x0175E000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01798C08 [0x0175E000 +0x0003AC08]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C788 [0x0175E000 +0x0003E788]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C664 [0x0175E000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179845C [0x0175E000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x0204D674 [0x02041000 +0x0000C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C9DC [0x0175E000 +0x0003E9DC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C664 [0x0175E000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179845C [0x0175E000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x0204D674 [0x02041000 +0x0000C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C9DC [0x0175E000 +0x0003E9DC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179C664 [0x0175E000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0179845C [0x0175E000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x020565AC [0x02041000 +0x000155AC]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x020A1268 [0x02041000 +0x00060268]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x020A13CC [0x02041000 +0x000603CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0177E570 [0x0175E000 +0x00020570]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01761E94 [0x0175E000 +0x00003E94]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0177E34C [0x0175E000 +0x0002034C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x0177A8AC [0x0175E000 +0x0001C8AC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9prt24.so:0x017F30F4 [0x017F0000 +0x000030F4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01779360 [0x0175E000 +0x0001B360]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x01782BEC [0x0175E000 +0x00024BEC]
/usr/openv/java/sdk/jre/lib/ppc64/j9vm/libjvm.so:0x01736C24 [0x01734000 +0x00002C24]
java:0x00002F18 [0x00000000 +0x00002F18]
java:0x00001118 [0x00000000 +0x00001118]
/usr/lib/libpthreads.a:0x00801E14 [0x007FE000 +0x00003E14]
0x00000000
---------------------------------------
JVMDUMP006I Processing Dump Event "gpf", detail "" - Please Wait.
JVMDUMP007I JVM Requesting System Dump using '/mnt/nbu7506/core.20130729.103659.16384066.0001.dmp'
JVMDUMP010I System Dump written to /mnt/nbu7506/core.20130729.103659.16384066.0001.dmp
JVMDUMP007I JVM Requesting Snap Dump using '/mnt/nbu7506/Snap.20130729.103659.16384066.0002.trc'
JVMDUMP010I Snap Dump written to /mnt/nbu7506/Snap.20130729.103659.16384066.0002.trc
JVMDUMP007I JVM Requesting Java Dump using '/mnt/nbu7506/javacore.20130729.103659.16384066.0003.txt'
JVMDUMP010I Java Dump written to /mnt/nbu7506/javacore.20130729.103659.16384066.0003.txt
JVMDUMP013I Processed Dump Event "gpf", detail "".
Java LiveUpdate failed in ListProducts.
 
Installing required pack, NB_7.5.0.6, now.
 
Install pack NB_7.5.0.6 Mon Jul 29 10:33:32 ICT 2013 Rev. 1.46.8.14
 
Running preinstall script.
See /usr/openv/pack/pack.history for more details.
/mnt/nbu7506/VrtsNB_7.5.0.6.preinstall: Running. Hardware/OS Type=RS6000/AIX53
 
Machine kcsbku21 is a master server, and it is the EMMSERVER.
 
Saving files for rollback.
 
Extracting files out of /mnt/nbu7506/VrtsNB_7.5.0.6.rs6000.tar.gz.
 
 
Unpacking SYMCnetbp package.
Checking for pre-existing SYMCnetbp package.
Removing pre-existing SYMCnetbp package.
Installing SYMCnetbp package.
More details regarding SYMCnetbp can be found in file
/tmp/install_netbppkg_trace.10354840 on kcsbku21.
 
Running postinstall script.
See /usr/openv/pack/pack.history for more details.
/mnt/nbu7506/VrtsNB_7.5.0.6.postinstall: Running. Hardware/OS Type=RS6000/AIX53
 
Machine kcsbku21 is a master server, and it is the EMMSERVER.
 
Running /usr/openv/netbackup/client/RS6000/AIX53/pdinstall to update PDDE.
Checking for SYMCpddea package.
SYMCpddea package is installed.
NetBackup Deduplication software is installed, overwriting binaries.
Existing version:
7.0000.0012.0118
+ Extracting PDDE agent package (/usr/openv/netbackup/client/RS6000/AIX53/pddeagent.tar.gz)...
Using /tmp/pdde_pkg to store temporary package data.
Unpacking SYMCpddea package.
Checking for pre-existing SYMCpddea package.
Removing pre-existing SYMCpddea package.
Installing SYMCpddea package.
+ Extracting PDDE server package (/usr/openv/pddeserver.tar.gz)...
Using /tmp/pdde_pkg to store temporary package data.
Unpacking SYMCpddes package.
Checking for pre-existing SYMCpddes package.
Removing pre-existing SYMCpddes package.
Installing SYMCpddes package.
Keeping existing /usr/openv/lib/ost-plugins/pd.conf
Saving a copy of the uninstall script to /opt/pdde/pddeuninstall.sh
Starting setup for PDDE script
pdregistry.cfg exists.
removing /etc/default/pdde
Done setup for PDDE script
Checking to see if the PDDE configuration needs upgrading
Agent config file path found: {/etc/puredisk/Agent.cfg}
Making changes to /usr/openv/lib/ost-plugins/pd.conf
RESTORE_DECRYPT_LOCAL already in pd.conf
PREFETCH_SIZE already in pd.conf
META_SEGKSIZE already in pd.conf
CLIENT_POLICY_DATE already in pd.conf
Making changes to /usr/openv/lib/ost-plugins/pd.conf
FIBRECHANNEL already in pd.conf
 
PDDE install finished successfully.
Version now installed:
7.0005.0013.0531
Full PDDE installation log saved to: /var/log/puredisk/2013-07-29_10:40-pdde-install.log
 
 
Upgrading NBDB:
 
/usr/openv/db/bin/nbdb_upgrade -dbn NBDB
 
Execution of tpext command succeeded. 
 
Looking for NetBackup processes that need to be terminated.
 
Looking for Media Manager processes that need to be terminated.
 
Looking for more NetBackup processes that need to be terminated.
Stopping nbrb...
Stopping nbemm...
Stopping nbevtmgr...
Stopping VxDBMS database server ...
------------------------------------------------
Installation of pack NB_7.5.0.6 completed Mon Jul 29 10:33:32 ICT 2013 Rev. 1.46.8.14.
------------------------------------------------
 
Checking LiveUpdate registration for the following products: NB 
This may take a few minutes.
 
Unhandled exception
Type=Segmentation error vmState=0x00000000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000033
Handler1=09001000A37B4CD0 Handler2=09001000A37ACA40
R0=0000000000000000 R1=0000000110112530 R2=000000000000000C R3=0000000000000017
R4=0A0000000003C680 R5=00000000000000B8 R6=0000000111F9B2E9 R7=0000000000000008
R8=0000000111EC0550 R9=0000000000000000 R10=00000000000000AD R11=090000001355B08C
R12=090000001322CF10 R13=0000000110122800 R14=0000000111F9B278 R15=0000000110A98E00
R16=0000000111364C10 R17=0000000111EE9DB8 R18=09001000A37B8D30 R19=00000001121422C4
R20=0000000111EE9DF8 R21=0A0000000003FFA8 R22=0A0000000003B0B0 R23=FFFFFFFFFFFFFFFF
R24=0000000000000017 R25=0000000000000000 R26=0000000000000006 R27=0000000000000016
R28=0A0000000003C630 R29=0000000000000000 R30=0000000110112AC0 R31=0000000111D19470
IAR=090000001355B08C LR=0000000110B25954 MSR=A00000000000D032 CTR=090000001355B08C
CR=8400822400000000 FPSCR=8202400000000000 XER=0000000082024000
FPR0 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR1 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR2 c1e0000000000000 (f: 0.000000, d: -2.147484e+09)
FPR3 4330000000400000 (f: 4194304.000000, d: 4.503600e+15)
FPR4 4530000000000000 (f: 0.000000, d: 1.934281e+25)
FPR5 3fc999999999999a (f: 2576980480.000000, d: 2.000000e-01)
FPR6 3fd6666666666666 (f: 1717986944.000000, d: 3.500000e-01)
FPR7 3ff0000000000000 (f: 0.000000, d: 1.000000e+00)
FPR8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR10 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR11 4026000000000000 (f: 0.000000, d: 1.100000e+01)
FPR12 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR13 4020800000000000 (f: 0.000000, d: 8.250000e+00)
FPR14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR16 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR17 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR18 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR19 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR20 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR21 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR22 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR23 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR24 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR25 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR26 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR27 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR28 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR29 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR30 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR31 0000000000000000 (f: 0.000000, d: 0.000000e+00)
Module=/usr/openv/java/sdk/jre/lib/ppc64/libj9jit24.so
Module_base_address=0900000013301000
Target=2_40_20071121_015015_BHdSMr (AIX 7.1)
CPU=ppc64 (8 logical CPUs) (0x200000000 RAM)
----------- Stack Backtrace -----------
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D27C8 [0x131CB000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D3088 [0x131CB000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D1A40 [0x131CB000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D4234 [0x131CB000 +0x00009234]
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x13A316CC [0x13A0C000 +0x000256CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D18B8 [0x131CB000 +0x000068B8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D2158 [0x131CB000 +0x00007158]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13AB5EC4 [0x13AAE000 +0x00007EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D27C8 [0x131CB000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D3088 [0x131CB000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D1A40 [0x131CB000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D3FD8 [0x131CB000 +0x00008FD8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x13A316CC [0x13A0C000 +0x000256CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D18B8 [0x131CB000 +0x000068B8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D2158 [0x131CB000 +0x00007158]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13AB5EC4 [0x13AAE000 +0x00007EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D27C8 [0x131CB000 +0x000077C8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D3088 [0x131CB000 +0x00008088]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131D1A40 [0x131CB000 +0x00006A40]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13205C08 [0x131CB000 +0x0003AC08]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13209788 [0x131CB000 +0x0003E788]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13209664 [0x131CB000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320545C [0x131CB000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13ABA674 [0x13AAE000 +0x0000C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x132099DC [0x131CB000 +0x0003E9DC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13209664 [0x131CB000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320545C [0x131CB000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13ABA674 [0x13AAE000 +0x0000C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x132099DC [0x131CB000 +0x0003E9DC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13209664 [0x131CB000 +0x0003E664]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320545C [0x131CB000 +0x0003A45C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13AC35AC [0x13AAE000 +0x000155AC]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13B0E268 [0x13AAE000 +0x00060268]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13B0E3CC [0x13AAE000 +0x000603CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131EB570 [0x131CB000 +0x00020570]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CEE94 [0x131CB000 +0x00003E94]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131EB34C [0x131CB000 +0x0002034C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E78AC [0x131CB000 +0x0001C8AC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9prt24.so:0x132600F4 [0x1325D000 +0x000030F4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E6360 [0x131CB000 +0x0001B360]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131EFBEC [0x131CB000 +0x00024BEC]
/usr/openv/java/sdk/jre/lib/ppc64/j9vm/libjvm.so:0x131A3C24 [0x131A1000 +0x00002C24]
java:0x00002F18 [0x00000000 +0x00002F18]
java:0x00001118 [0x00000000 +0x00001118]
/usr/lib/libpthreads.a:0x00801E14 [0x007FE000 +0x00003E14]
0x00000000
---------------------------------------
JVMDUMP006I Processing Dump Event "gpf", detail "" - Please Wait.
JVMDUMP007I JVM Requesting System Dump using '/mnt/nbu7506/core.20130729.104203.12583148.0001.dmp'
JVMDUMP010I System Dump written to /mnt/nbu7506/core.20130729.104203.12583148.0001.dmp
JVMDUMP007I JVM Requesting Snap Dump using '/mnt/nbu7506/Snap.20130729.104203.12583148.0002.trc'
JVMDUMP010I Snap Dump written to /mnt/nbu7506/Snap.20130729.104203.12583148.0002.trc
JVMDUMP007I JVM Requesting Java Dump using '/mnt/nbu7506/javacore.20130729.104203.12583148.0003.txt'
JVMDUMP010I Java Dump written to /mnt/nbu7506/javacore.20130729.104203.12583148.0003.txt
JVMDUMP013I Processed Dump Event "gpf", detail "".
Java LiveUpdate failed in ListProducts.
 
 
There are 2 packs available in /mnt/nbu7506:
(* denotes installed pack)
 
        NB_7.5.0.6 *
        NB_CLT_7.5.0.6 *
 
Enter pack name (or q) [q]: q
Exiting NB_update.install
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Please help !!!!

 

animalman
Level 4
Partner Accredited

Hi All,

 

     I tried to seach about this issue and I found solution (workaround) to solve and installation is complete.

The solution for this error is run below command before installation

export JAVA_COMPILER=NONE

Note : I still face this issue when I login to java admin console

+++++++++++++++++++++++++

# jnbSA &
[1]     13303856
        Starting administration console version 7.5.
        The log file for this execution instance is
        /usr/openv/netbackup/logs/user_ops/nbjlogs/jbp.root.jnbSA.13303856.log
 
 
DISPLAY environment variable is set to: localhost:10.0
Console was started on:
        AIX kcsbku21 1 7 00F73E5B4C00
 
Command line options were:
        /usr/openv/netbackup/bin/jnbSA
 
Starting administration console version 7.5.
 
LANG=en_US
LC_COLLATE="en_US"
LC_CTYPE="en_US"
LC_MONETARY="en_US"
LC_NUMERIC="en_US"
LC_TIME="en_US"
LC_MESSAGES="en_US"
LC_ALL=
 
Unhandled exception
Type=Segmentation error vmState=0x00000000
J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Sig
nal_Code=00000033
Handler1=09001000A37B2CD0 Handler2=09001000A37AAA40
R0=0000000000000000 R1=0000000110112530 R2=000000000000000C R3=0000000000000017
R4=0A0000000003DDB8 R5=00000000000000B8 R6=0000000111ADDEE9 R7=0000000000000008
R8=0000000111A43190 R9=0000000000000000 R10=00000000000000AD R11=090000001573D08
C
R12=0900000013227F10 R13=0000000110122800 R14=0000000111ADDE78 R15=000000011061B
100
R16=0000000110EE7830 R17=0000000111A6C9F8 R18=09001000A37B6D30 R19=0000000111BF3
D44
R20=0000000111A6CA38 R21=0A000000000416E0 R22=0A0000000003D1A8 R23=0000000000000
017
R24=FFFFFFFFFFFFFFFF R25=0000000000000006 R26=0000000000000000 R27=0000000000000
016
R28=0A0000000003DD68 R29=0000000000000000 R30=0000000110112AC0 R31=000000011189C
0B0
IAR=090000001573D08C LR=00000001106A84BC MSR=A00000000000D032 CTR=090000001573D0
8C
CR=8400882400000000 FPSCR=8202400000000000 XER=0000000082024000
FPR0 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR1 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR2 c1e0000000000000 (f: 0.000000, d: -2.147484e+09)
FPR3 4330000002400000 (f: 37748736.000000, d: 4.503600e+15)
FPR4 4530000000000000 (f: 0.000000, d: 1.934281e+25)
FPR5 3fc999999999999a (f: 2576980480.000000, d: 2.000000e-01)
FPR6 3fd6666666666666 (f: 1717986944.000000, d: 3.500000e-01)
FPR7 3ff0000000000000 (f: 0.000000, d: 1.000000e+00)
FPR8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR5 3fc999999999999a (f: 2576980480.000000, d: 2.000000e-01)
FPR6 3fd6666666666666 (f: 1717986944.000000, d: 3.500000e-01)
FPR7 3ff0000000000000 (f: 0.000000, d: 1.000000e+00)
FPR8 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR10 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR11 4026000000000000 (f: 0.000000, d: 1.100000e+01)
FPR12 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
FPR13 4020800000000000 (f: 0.000000, d: 8.250000e+00)
FPR14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR16 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR17 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR18 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR19 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR20 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR21 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR22 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR23 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR24 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR25 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR26 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR27 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR28 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR29 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR30 0000000000000000 (f: 0.000000, d: 0.000000e+00)
FPR31 0000000000000000 (f: 0.000000, d: 0.000000e+00)
Module=/usr/openv/java/sdk/jre/lib/ppc64/libj9jit24.so
Module_base_address=09000000154E3000
Target=2_40_20071121_015015_BHdSMr (AIX 7.1)
CPU=ppc64 (8 logical CPUs) (0x200000000 RAM)
----------- Stack Backtrace -----------
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CD7C8 [0x131C6000 +0x000077C
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CE088 [0x131C6000 +0x0000808
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CCA40 [0x131C6000 +0x00006A4
0]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CF234 [0x131C6000 +0x0000923
4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x133ED6CC [0x133C8000 +0x000256
CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CC8B8 [0x131C6000 +0x000068B
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CD158 [0x131C6000 +0x0000715
8]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13471EC4 [0x1346A000 +0x000
07EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CD7C8 [0x131C6000 +0x000077C
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CE088 [0x131C6000 +0x0000808
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CCA40 [0x131C6000 +0x00006A4
0]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CEFD8 [0x131C6000 +0x00008FD
/usr/openv/java/sdk/jre/lib/ppc64/libj9dyn24.so:0x133ED6CC [0x133C8000 +0x000256
CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CC8B8 [0x131C6000 +0x000068B
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CD158 [0x131C6000 +0x0000715
8]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13471EC4 [0x1346A000 +0x000
07EC4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CD7C8 [0x131C6000 +0x000077C
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CE088 [0x131C6000 +0x0000808
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131CCA40 [0x131C6000 +0x00006A4
0]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13200C08 [0x131C6000 +0x0003AC0
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13204788 [0x131C6000 +0x0003E78
8]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13204664 [0x131C6000 +0x0003E66
4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320045C [0x131C6000 +0x0003A45
C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13476674 [0x1346A000 +0x000
0C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x132049DC [0x131C6000 +0x0003E9D
C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13204664 [0x131C6000 +0x0003E66
4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320045C [0x131C6000 +0x0003A45
C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x13476674 [0x1346A000 +0x000
0C674]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x132049DC [0x131C6000 +0x0003E9D
C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x13204664 [0x131C6000 +0x0003E66
4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x1320045C [0x131C6000 +0x0003A45
C]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x1347F5AC [0x1346A000 +0x000
155AC]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x134CA268 [0x1346A000 +0x000
60268]
/usr/openv/java/sdk/jre/lib/ppc64/libjclscar_24.so:0x134CA3CC [0x1346A000 +0x000
603CC]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E6570 [0x131C6000 +0x0002057
0]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131C9E94 [0x131C6000 +0x00003E9
4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E634C [0x131C6000 +0x0002034
C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E28AC [0x131C6000 +0x0001C8A
C]
/usr/openv/java/sdk/jre/lib/ppc64/libj9prt24.so:0x1325B0F4 [0x13258000 +0x000030
F4]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131E1360 [0x131C6000 +0x0001B36
0]
/usr/openv/java/sdk/jre/lib/ppc64/libj9vm24.so:0x131EABEC [0x131C6000 +0x00024BE
C]
/usr/openv/java/sdk/jre/lib/ppc64/j9vm/libjvm.so:0x1319EC24 [0x1319C000 +0x00002
C24]
java:0x00002F18 [0x00000000 +0x00002F18]
java:0x00001118 [0x00000000 +0x00001118]
/usr/lib/libpthreads.a:0x00801E14 [0x007FE000 +0x00003E14]
0x00000000
---------------------------------------
JVMDUMP006I Processing Dump Event "gpf", detail "" - Please Wait.
JVMDUMP007I JVM Requesting System Dump using '//core.20130729.113239.15466524.00
01.dmp'
JVMDUMP010I System Dump written to //core.20130729.113239.15466524.0001.dmp
JVMDUMP007I JVM Requesting Snap Dump using '//Snap.20130729.113239.15466524.0002
.trc'
JVMDUMP010I Snap Dump written to //Snap.20130729.113239.15466524.0002.trc
JVMDUMP007I JVM Requesting Java Dump using '//javacore.20130729.113239.15466524.
0003.txt'
JVMDUMP010I Java Dump written to //javacore.20130729.113239.15466524.0003.txt
JVMDUMP013I Processed Dump Event "gpf", detail "".
^C
[1] +  Done                    jnbSA &
+++++++++++++++++++++++++++++++++++++++++++++++
 

 

Dyneshia
Level 6
Employee

In the /usr/openv/netbackup there is a version.txt file.  Please do a more on it and copy the contents here.

Dyneshia
Level 6
Employee

I just found an internal tech note: 

Title
NBU 7.5.0.6 upgrade on AIX 6.1 fails with java coredump
 
Problem

NBU 7.5.0.6 upgrade on AIX 6.1 fails with java coredump

Cause

JRE installation failing with coredump

 
Solution

Set JAVA_COMPILER to NONE

# export JAVA_COMPILER=NONE

Then rerun NBU 7.5.0.6 patch installation

 

watsons
Level 6

I believe animalman had found this technote you mentioned, he said that the installation is now complete, but when login to Java GUI he is still having "segmentation fault" issue.

animalman, you might want to consider reinstall the Java GUI from scratch again. Set the environment variable JAVA_COMPILER upfront before you start the installation.

animalman
Level 4
Partner Accredited

Thank you all.