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Install Netbackup Client fail.

phuong_huynh
Level 3
Partner

Hello everybody,

My system has 2 Exchange servers run cluster mode.

When I installed NetBackup Client 7.0 for Win 2008 Enterprise x64 (node01), I find  this problem:

12-23-2010,17:08:47 : Property(S): Rollback_SetupAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\
12-23-2010,17:08:47 : Property(S): Deferred_SetupAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\
12-23-2010,17:08:47 : Property(S): Rollback_ClearAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\
12-23-2010,17:08:47 : Property(S): ProductToBeRegistered = 1
12-23-2010,17:08:47 : Action ended 17:08:47: INSTALL. Return value 3.

 

Node02 is ok.

Pleaser help me.

 

5 REPLIES 5

RiaanBadenhorst
Level 6
Partner    VIP    Accredited Certified

Did you right click and "Run as administrator" when you ran the setup?

Rajesh_s1
Level 6
Certified

Yes, Riaan is correct .. please check and run the setup by rightclicking and "run as administrator'

Claudio_Veronez
Level 6
Partner Accredited

If I'm not wrong, there is something about installing via RDP,

R U installing locally? via VNC?

 

 

Try to uninstall everything about netbackup and install again,

try, start/run/ appwiz.cpl  remove netbackup ans install again

phuong_huynh
Level 3
Partner

"Did you right click and "Run as administrator" when you ran the setup?"

Yes, I did, but don't resolve the problem.

I connect to Node01 via RDP, when remove netbackup encountered the following error:

This action is only vaild for products that are currently installed.

 

Thanks.

Karthikeyan_Sun
Level 6

It seems to be Windows Installer problem. I could see a Well documented details regarding this in link https://www-secure.symantec.com/connect/articles/understanding-error-1603-fatal-error-during-installation.

Check the possibilities in that link. May helpful to solve this problem..

In some cases its better get a fresh copy of netbackup installer executable and re try.