Installation & pbnettestconn.exe & NetBackup Web Management Service couldn't start

[tornado1987]

Hi everyone, I faced problem during installation. my environment is:

NetBackup 9.1., Master & Media Server Windows 2016, Join to domain, Firewall is Disabled.

So, during installation progress, it on waiting for command: pbnettestconn.exe took a long time but about 30 minutes later it done successfully although on of service called NetBackup Web Management Service couldn't start.

Actually, I read more article related to issue but doesn’t work. Also, I used nbwebsvc user and nbwebgrp with higher privilege even with domain method but it doesn't work.

Warning message after installing: When launches console

Warning: Netbackup Web service could not start this host.

Windows Services Console:  couldn’t start service

…refer to service-specific error code 6536

One of related topic that I’ve checked:

The NetBackup web services could not start on the host

https://www.veritas.com/support/en_US/article.100032858

Also unfortunately, I can’t get certification info

…Netbackup\bin\admincd\nbcertconfig.exe -u

 Netbackup AT service configuration for web service user failed.(error)

…Netbackup\bin>nbcertcmd.exe -getCrl

Failed to fetch security level for netbacup.domain.local  26: client/server handshaking failed

EXIT STATUS 5978 : Attempt to refresh certificate revocation list failed.

For more information all images has been attached.

so I looking for your support. Many thanks. all

[NurgulG]

Hi,

Please check the nbwebsvc and nbwebgrp permission on local security policies on master server, then try to refresh the certificate and run the setup again with modify selection.

https://www.veritas.com/support/en_US/article.100023872

  Windows:

   0) set WEBSVC_PASSWORD=<nbwebsvc password>
   1) C:\Windows\System32\sc.exe stop "NetBackup Web Management Console"
   2) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -u -i
   3) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -m
   4) On 8.1.1 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -t -f

   5) On 8.3 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -s -f

   6) <Install_Path>\NetBackup\wmc\bin\install\configureWmc
   7) <Install_Path>\NetBackup\wmc\bin\install\configureCerts
   8) <Install_Path>\NetBackup\wmc\bin\install\setupWmc
   9) C:\Windows\System32\sc.exe start "NetBackup Web Management Console"
  10) <Install_Path>\NetBackup\bin\nbcertcmd -getCACertificate
  11) <Install_Path>\NetBackup\bin\nbcertcmd -getCertificate -force
      If the operation fails, perform the steps at "Create a token" section then return to this step.
  11) Remove the <install_path>\NetBackup\var\global\vxss\nbcertservice\install_token file

[quebek]

Hello

That is weird... Please check hostname resolution if it is working OK for this server, ie

nslookup server_IP

nslookup server_hostname

Is this server having more than 1 IP assigned? 

[tornado1987]

Dear NurgulG , I would try it and put result .

Dear quebek , sure it resolved just once no more .

Many thanks

[Hamza_H]

Hello,
I think there is a resolution name problem..
Please post the content of Server key in your registry
And below commands
bpclntcmd -self
Bpclntcmd -hn name_of_server
Bpclntcmd -ip ip-of-server
Bptestnetconn -frapv -s
Bpps