09-22-2022 01:07 AM
Hi everyone, I faced problem during installation. my environment is:
NetBackup 9.1., Master & Media Server Windows 2016, Join to domain, Firewall is Disabled.
So, during installation progress, it on waiting for command: pbnettestconn.exe took a long time but about 30 minutes later it done successfully although on of service called NetBackup Web Management Service couldn't start.
Actually, I read more article related to issue but doesn’t work. Also, I used nbwebsvc user and nbwebgrp with higher privilege even with domain method but it doesn't work.
Warning message after installing: When launches console
Warning: Netbackup Web service could not start this host.
Windows Services Console: couldn’t start service
…refer to service-specific error code 6536
One of related topic that I’ve checked:
The NetBackup web services could not start on the host
https://www.veritas.com/support/en_US/article.100032858
Also unfortunately, I can’t get certification info
…Netbackup\bin\admincd\nbcertconfig.exe -u
Netbackup AT service configuration for web service user failed.(error)
…Netbackup\bin>nbcertcmd.exe -getCrl
Failed to fetch security level for netbacup.domain.local 26: client/server handshaking failed
EXIT STATUS 5978 : Attempt to refresh certificate revocation list failed.
For more information all images has been attached.
so I looking for your support. Many thanks. all
09-22-2022 03:37 AM
Hi,
Please check the nbwebsvc and nbwebgrp permission on local security policies on master server, then try to refresh the certificate and run the setup again with modify selection.
https://www.veritas.com/support/en_US/article.100023872
Windows:
0) set WEBSVC_PASSWORD=<nbwebsvc password>
1) C:\Windows\System32\sc.exe stop "NetBackup Web Management Console"
2) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -u -i
3) <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -m
4) On 8.1.1 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -t -f
5) On 8.3 and above: <Install_Path>\NetBackup\bin\admincmd\nbcertconfig -s -f
6) <Install_Path>\NetBackup\wmc\bin\install\configureWmc
7) <Install_Path>\NetBackup\wmc\bin\install\configureCerts
8) <Install_Path>\NetBackup\wmc\bin\install\setupWmc
9) C:\Windows\System32\sc.exe start "NetBackup Web Management Console"
10) <Install_Path>\NetBackup\bin\nbcertcmd -getCACertificate
11) <Install_Path>\NetBackup\bin\nbcertcmd -getCertificate -force
If the operation fails, perform the steps at "Create a token" section then return to this step.
11) Remove the <install_path>\NetBackup\var\global\vxss\nbcertservice\install_token file
09-22-2022 03:38 AM
Hello
That is weird... Please check hostname resolution if it is working OK for this server, ie
nslookup server_IP
nslookup server_hostname
Is this server having more than 1 IP assigned?
09-22-2022 04:58 AM
09-22-2022 12:36 PM