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Installation of EEB NB_8.3.0.2_ET4067650_2 failed, now backups fail with error status 23

mst1
Level 2

Hello,

i tried to install security patch NB_8.3.0.2_ET4067650_2, but it failed with those errors:

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...

Skipping EEB install. EEB: name: [4067617]; skipReason: [ALREADY_INSTALLED]
Skipping EEB install. EEB: name: [4067913]; skipReason: [ALREADY_INSTALLED]
Skipping EEB install. EEB: name: [4067969]; skipReason: [ALREADY_INSTALLED]
Attempting to install EEB: [eebinstaller_4079114_1_AMD64.exe]
Attempting to install EEB: [eebinstaller_4079122_1_AMD64.exe]
Attempting to install EEB: [eebinstaller_4077106_1_AMD64.exe]
Attempting to install EEB: [eebinstaller_4075538_1_AMD64.exe]
Attempt to install EEB failed with status [1].
Output from failed attempt: [localhost is a master server

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further down:

Validating target platform... Successful!

Starting pre-processing.

Extracting pre-process script -- C:\Program Files\VERITAS\NetBackup\Temp\preprocess_install_4075538.exe


Starting install failure processing.

Extracting install failure script -- C:\Program Files\VERITAS\NetBackup\wmc\webserver\webapps_api\install_failure_4075538_eebi_nbwmc.ps1


install failure complete.

Error executing: ""C:\Program Files\VERITAS\NetBackup\Temp\preprocess_install_4075538.exe"" -no_questions, returned 255
]

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Now the backups no longer work, they all fail with status 23: socket real failed.

I already opened a case at veritas support but got no answer yet. I was wondering if its worth trying to uinstall the eeb or if chances are high that i will make things even worse?

Kind regards

 

5 REPLIES 5

admin_bkp007
Level 4

@mst1 I have the same problem after running this EEB, but my backups for while is running because I don't using MSDP disk on master server, did you receive any answer to Veritas support?

Hello, no, so far i haven't received an answer yet. 

Meanwhile i realized some other things:

The backup of the netbackup catalog works, it seems i just can't communicate with other machines it should backup. Also when i'm in the administration console and select Netbackup Management / Host properties / Clients it failes to connect to any of the clients there (except for the server itself). But of course the server is connected to the network and can for example reach the clients it should backup over ping.

When i use bpdown and bpup to restart the services, starting the Web Management Console service takes between 45 - 60 Minutes.

Kind regards

 

 

StefanosM
Level 6
Partner    VIP    Accredited Certified
I asume that no backup is working.
Call support on the phone and ask helpdesk to raise the severity to 1. ( server down).
They will put you on hold and forward you to the next available engineer.

Thank you very much, i wasn't sure if such a situation allows for highest priority. I will try to contact support again. Meanwhile i realized that jobs fail with those errors:

24.08.2022 06:00:35 - Error bpbrm (pid=13596) [PROXY] Connecting host: xxbackupxx
24.08.2022 06:00:35 - Error bpbrm (pid=13596) [PROXY] ConnectionId: {88CE8BA9-1401-4E09-BB7D-8FCD7DBB5264}:OUTBOUND
24.08.2022 06:00:35 - Error bpbrm (pid=13596) [PROXY] pid: 224
24.08.2022 06:00:35 - Error bpbrm (pid=13596) [PROXY] Received status: 26 with message Unable to perform peer host name validation. Curl error has occurred for peer name: xxarchiv1.xx.de, self name: xxBACKUPxx
24.08.2022 06:00:35 - Error bpbrm (pid=13596) [PROXY] Encountered error (VALIDATE_PEER_HOST_PROTOCOL_RUNNING) while processing(ValidatePeerHostProtocol).
24.08.2022 06:00:35 - Error bpbrm (pid=13596) bpcd on xxarchiv1.xx.de exited with status 23: socket read failed
24.08.2022 06:00:35 - Info bpbkar32 (pid=0) done. status: 23: socket read failed
24.08.2022 06:00:35 - end writing

did you get any solution about this problem?