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Installation of Java LiveUpdate agent failed.

YC
Level 4

Hi,

I'm installing Netbackup Client 7.6.1 for RedHat 7.1. The system shows the following after installing the client, please advise?

WARNING: Installation of Java LiveUpdate agent failed.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

Will_Restore
Level 6

or perhaps this recent one

http://teridon73.blogspot.com/2015/04/symantec-1215-on-linux-liveupdate.html

 

 

View solution in original post

4 REPLIES 4

Pritesh_Pisal
Level 5
Partner Accredited

Please share the Install trace logs from 

/usr/openv/tmp/install_trace.xxxx

YC
Level 4

install_trace.xxxx

Symantec Installation Script
Copyright 1993 - 2014 Symantec Corporation, All Rights Reserved.


        Installing NetBackup Client Software


Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y


Checking for required system conditions...
"install_trace.29401" [readonly] 124L, 4365C
have been installed.  They will cause the NetBackup daemons to be
automatically shut down and restarted each time the system boots.

/etc/rc.d/rc2.d/S77netbackup
/etc/rc.d/rc3.d/S77netbackup
/etc/rc.d/rc5.d/S77netbackup
/etc/rc.d/rc0.d/K01netbackup
/etc/rc.d/rc1.d/K01netbackup
/etc/rc.d/rc6.d/K01netbackup


Successfully updated the session cache parameters.
Starting vnetd...
Starting bpcd...
Starting nbftclnt...
Starting nbdisco...
Starting mtstrmd...
Starting bmrbd...

WARNING: Installation of Java LiveUpdate agent failed.  Refer to file
         /tmp/JLU-Log/JavaLiveUpdate-Install.log on <server name>

         for more information.

 

/tmp/JLU-Log/JavaLiveUpdate-Install.log

Jun 10, 2015 3:33:36 PM ### Start of Install ###
Jun 10, 2015 3:33:36 PM Linux 3.10.0-229.el7.x86_64
Jun 10, 2015 3:33:36 PM Java Version 1.7.0_55.
Jun 10, 2015 3:33:36 PM Java LiveUpdate version 3.6 Build 25.
Jun 10, 2015 3:33:36 PM Extracted out unixinstall.sh to /tmp/1433921616562/unixi
nstall.sh.
Jun 10, 2015 3:33:36 PM Extracted out unixuninstall.sh to /tmp/1433921616562/uni
xuninstall.sh.
Jun 10, 2015 3:33:36 PM Extracted out liveupdate.conf to /tmp/1433921616562/live
update.conf.
Jun 10, 2015 3:33:36 PM Extracted out cryptix-jce-provider.jar to /tmp/143392161
6562/cryptix-jce-provider.jar.
Jun 10, 2015 3:33:36 PM Copied /usr/openv/netbackup/bin/goodies/jlu.jar to /tmp/
1433921616562/jlu-3.6.25.jar.
Jun 10, 2015 3:33:36 PM Error running /tmp/1433921616562/unixinstall.sh with reason: java.io.IOException: Cannot run program "/tmp/1433921616562/unixinstall.sh"
: error=13, Permission denied.
Jun 10, 2015 3:33:36 PM Deleting file /tmp/1433921616562/unixuninstall.shJun 10, 2015 3:33:36 PM Deleting file /tmp/1433921616562/jlu-3.6.25.jar
Jun 10, 2015 3:33:36 PM Deleting file /tmp/1433921616562/liveupdate.conf
Jun 10, 2015 3:33:36 PM Deleting file /tmp/1433921616562/unixinstall.sh
Jun 10, 2015 3:33:36 PM Deleting file /tmp/1433921616562/cryptix-jce-provider.ja
rJun 10, 2015 3:33:36 PM Deleting directory /tmp/1433921616562.
Jun 10, 2015 3:33:36 PM The Java LiveUpdate installation did not complete succes
sfullyJun 10, 2015 3:33:36 PM Java LiveUpdate installer has exited with return code -1
Jun 10, 2015 3:33:36 PM ### End of Install ###Jun 10, 2015 3:33:36 PM
Jun 10, 2015 3:33:36 PM
Jun 10, 2015 3:33:36 PM
============================================================
<IdsInstallerStartOfInstall>
<IdsJavaVersion><1.7.0_55>
<IdsJavaLiveUpdateVersion><3.6><25>
<IdsInstallerExtractFile><unixinstall.sh></2Ftmp/2F1433921616562/2Funixinstall.s
h>
<IdsInstallerExtractFile><unixuninstall.sh></2Ftmp/2F1433921616562/2Funixuninsta
ll.sh>
<IdsInstallerExtractFile><liveupdate.conf></2Ftmp/2F1433921616562/2Fliveupdate.c
onf>
<IdsInstallerExtractFile><cryptix-jce-provider.jar></2Ftmp/2F1433921616562/2Fcryptix-jce-provider.jar>
<IdsInstallCopy></2Fusr/2Fopenv/2Fnetbackup/2Fbin/2Fgoodies/2Fjlu.jar></2Ftmp/2F
1433921616562/2Fjlu-3.6.25.jar>
<IdsRunnerError></2Ftmp/2F1433921616562/2Funixinstall.sh><java.io.IOException: Cannot run program "/2Ftmp/2F1433921616562/2Funixinstall.sh": error=13, Permissio
n denied>
<IdsInstallerDeleteFile></2Ftmp/2F1433921616562/2Funixuninstall.sh><IdsInstallerDeleteFile></2Ftmp/2F1433921616562/2Fjlu-3.6.25.jar>
<IdsInstallerDeleteFile></2Ftmp/2F1433921616562/2Fliveupdate.conf>
<IdsInstallerDeleteFile></2Ftmp/2F1433921616562/2Funixinstall.sh>
<IdsInstallerDeleteFile></2Ftmp/2F1433921616562/2Fcryptix-jce-provider.jar>
<IdsInstallerDeleteDir></2Ftmp/2F1433921616562>
<IdsInstallerEndOfInstallFailure><IdsInstallerEndOfInstallReturnCode><-1>
<IdsInstallerEndOfInstall>
============================================================

 

 

Will_Restore
Level 6

java.io.IOException: Cannot run program "/tmp/1433921616562/unixinstall.sh"
: error=13, Permission denied.

 

See this old thread for possible solution

https://www-secure.symantec.com/connect/forums/v7100-client-install-fail-rhel-63

 

 

Will_Restore
Level 6

or perhaps this recent one

http://teridon73.blogspot.com/2015/04/symantec-1215-on-linux-liveupdate.html