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Installation of NetBackup Java Administration cpnsole is faled with error: Error 1719.The Windows Installer Service could not be accessed.

etcnix
Level 3

Hello.

I want to install Java Administration Console from \NB_7.0_Win_FA\Addons\x64\JavaInstallFiles\ but I have an error:

Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

My OS: Windows 7 Enterprise x64 Service Pack 1

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1 ACCEPTED SOLUTION

Accepted Solutions

etcnix
Level 3

Hi, Marianne,

My issue was solved with this post: http://www.symantec.com/connect/forums/opscenternetbackup-75-generall-installation-issues-w2k8r2-sp1-error-1719-windows-installer-se#comment-8954851

"There is an issue with the "Windows Update for Windows (KB2670838)"!
Uninstall it and reboot and try again."

View solution in original post

6 REPLIES 6

GulzarShaikhAUS
Level 6
Partner Accredited Certified

As suggested in the error you need to reinstall the MSI installer. I have done it many times and it works. Just remember that it requires a reboot.

http://www.microsoft.com/en-us/download/details.aspx?id=8483

etcnix
Level 3

Thank you, but system requirements for this package are:

  • The Windows Installer 4.5 redistributable can be installed on Windows XP Service Pack 2, Windows XP Service Pack 3, Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2, Windows Vista, Windows Vista Service Pack 1, and Windows Server 2008 in X86, X64 and IA64 flavors.

And My OS is Windows 7.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Bottom line is:

You have a Windows Installer problem.
Have you tried to search Microsoft Support site for latest Windows Installer for Windows 7? 

I found the following on Microsoft: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-1719-windows-installer-servi...

and the following in https://support.microsoft.com/en-us/kb/315346 :

For support for this issue on Windows 7 and Windows Vista, see Microsoft Knowledge Base article 2642495: Error “The Windows Installer Service Could Not Be Accessed” when installing or updating pr...

etcnix
Level 3

Hello, Marianne.

Thanks for your reply. I've tried to use all of recomendations that offered in your topics but it hasn't solved my problem.

Can I know if it's possible to install this version of NetBackup to Enterprise Windows 7 x64?

 

Symantec NetBackup Server
for Microsoft Windows
Version 7.0
December, 2009

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Yes. Windows 7 Ultimate is perfectly supported. See the OS SCL:  http://www.symantec.com/docs/TECH76648

I have a Windows 7 x64 laptop. I have installed NBU 7.0 and in the meantime upgraded without any issues.

Important to check requirements in NBU Installation Guide, e.g. you need to have local admin rights, disable UAC, etc.
Depending on security levels enforced by your AV, you may need to disable this for the installation.

etcnix
Level 3

Hi, Marianne,

My issue was solved with this post: http://www.symantec.com/connect/forums/opscenternetbackup-75-generall-installation-issues-w2k8r2-sp1-error-1719-windows-installer-se#comment-8954851

"There is an issue with the "Windows Update for Windows (KB2670838)"!
Uninstall it and reboot and try again."