Invalid command parameter rdsm has encountered an issue with sts where the server was not found: getstorage serverinfo

[Hektor_Monkada]

Hi, i Need help to resolve these error when I try to configure the Deduplication

Invalid command parameter rdsm has encountered an issue with sts where the server was not found: getstorage serverinfo 

My Enviroment is:

Master Server: Windows Server 2008 64 bits

Media Server: RedHat 6 64 bits.

The las week I did the instalation of NEB 7.5 on the Media Server ( RedHat) and I did the Upgrade to NBU 7.5.0.7 and was succesfully.

I dont know if these error is for Licence problems, How could validate if the license was installed correctly during the Installation of netbackup.

I tried fix these problem with other tips in other pages but the error continue.

SomeOne have the way to fix these problem.

Thank you In Advance

Add the Image of the Error

[RiaanBadenhorst]

Hello,

What licenses do you have (what is written on the certificate)?

Is the storage server (dedupe) going to be on the master?

[Marianne]

Other than licensing, have you confirmed comms between master and media server?
What steps have you done on master to add the media server?
Can you configure Basic Disk STU on media server as a test and run small backup?
This will confirm basic comms.

Show us output of following commands on the master: (in ...\netbackup\bin\admincmd)

nbemmcmd -listhosts -verbose

nbemmcmd -getemmserver

To confirm licenses on media server, run this command:

/usr/openv/netbackup/bin/admincmd/get_license_keys

[Hektor_Monkada]

Hi Marianne:

Thank you for your quick reply

These are the results of the comannds :

MASTER SERVER:

The command did not complete successfully, any suggestion?

MEDIA SERVER:

Date Added:    Oct 22, 2014 at 09:06:36

Host:        rhel64mediatest

Product:    NetBackup Enterprise Server

Client count:    See license certificate.

Expires:    Oct 31, 2014 at 00:00:00

Feature:    Base NetBackup

Feature:    Additional clients

Feature:    NDMP

Feature:    Shared Storage Option

Feature:    MS Exchange extension

Feature:    MS SQL Server extension

Feature:    DB2 extension

Feature:    Lotus Notes extension

Feature:    Oracle extension

Feature:    Informix extension

Feature:    Sybase extension

Feature:    SAP extension

Feature:    Encryption (Legacy DES 40-bit)

Feature:    Encryption (Legacy DES 56-bit)

Feature:    DataStore

Feature:    Library Based Tape Drives

Feature:    Vault

Feature:    Inline Tape Copy

Feature:    MS SharePoint Agent

Feature:    Snapshot Client

Feature:    StorageTek ACS Robotic Libraries

Feature:    Fujitsu LMF Robotic Libraries

Feature:    IBM ATL Robotic Libraries

Feature:    ADIC DAS/SDLC Robotic Libraries

Feature:    Microsoft RSM Robotic Libraries

Feature:    Remote Media Server Support

Feature:    Robotic Library Sharing Support

Feature:    Remote Client Support

Feature:    Open File Backup

Feature:    Encryption

Feature:    Bare Metal Restore

Feature:    Virtual Tape Option

Feature:    OpenStorage Disk Option

Feature:    Flexible Disk Option

Feature:    PureDisk MS SQL Server Agent

Feature:    Enterprise Vault Agent

Feature:    PureDisk MS Exchange Agent

Feature:    SAN Client

Feature:    PureDisk Option

Feature:    PureDisk Remote Office

Feature:    Accelerator

Feature:    Replication Director

[Hektor_Monkada]

Hi Riaan: 

the licences was added on the master server. 

I try to configure the dedupe on master server (windows)  the paths of the dedupe is on media server (redhat)

[Marianne]

You cannot add dedupe on the master with paths on the media server.

You use the GUI on the master to configure dedupe on the media server.

You have made a mistake during NBU installation on the media server - you can see in nbemmcmd -getemmserver output that it has itself configured as EMM server instead of the master server. 
There can only be one EMM server with EMM databases in a NBU environment.

Remove NBU software (uninstall) on Linux client and start again.
This time, specify the Master as EMM server.

 nbemmcmd commands should work if media server is installed correctly.

To configure dedupe on media server, follow steps in NetBackup Deduplication Guide 

PS: 

Consider upgrading to NBU 7.6 before configuring dedupe.
Dedupe engine in NBU 7.6 has greatly improved compared to previous versions.

[Hektor_Monkada]

You cannot add dedupe on the master with paths on the media server??

Yes I can, I did this configuration before, but the both serves was Windows server and y dont have any problem, when I run the wizard on the Master server I have the option to select the media server, during the Installation I don have any error, first I Installed the version 7.5 and after I Did the upgrade to 7.5.0.7 version, these version is requiered for the client ( company ) and they dont need the upgradre to 7.6. 

Do you give me other option, I dont have much time to uninstall and Install again all.

Now I have this error, "Cannot connect with the socket "

the pings between both servers response, and I modify both paths of etc/hosts

Any solution please?

Thank you in Advance

[Marianne]

I have no idea why keep on trying to config when you can see that the media server is pointing to itself as EMM server.

Nothing is going to work like this.

Only when you are 100% that no EMM database exist on media server, no NB_dbsrv or nbemm processes are running on the media server, fix EMM server entry with this command on the master server:

nbemmcmd -setemmserver

If EMM database was created on media server, you are going to waste more time by trying to fix it than reinstall on the media server will take.
You have been battling for how many hours now?
Uninstall and reinstall (including patch) should not take more than 1 hour.

[Hektor_Monkada · Accepted solution]

I found the solution, since the last friday, sorry for the delay.

I modify the following:

bp.conf files on windows and redhat server.

on windows the regedit I add the name of media server.

and we have problems with the msdp and I ran the command: ./nbemmcmd –listhosts and delete the host with the command  ./nbemmcmd –deletehost –machinename rhel64mediatest –machinetype ndmp, and I run the wizard again and I can add the msdp again.

I have problems with the credentials becuase in the password had specials characters like, I change the password and work fine.

Thank you to all for your support...

and i have only why Question...For what reason when I did the upgrade to 7.5.0.7 the changes no apply in the bp.conf files of both servers?

Regards

Hektor Monkada