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Inventory robot returns "Volume configuration is up-to-date with robot contents"

Slartybardfast
Level 5

Good Morning Netbackup collective.

A bit of background we are running NBU 8.0 on hybrid windows 2008 R2 and Windows 2012 R2. Master server 2k8R2 and media servers 2k12R2 (Don't ask). :(

We commissioned a new Quantum i6 with LTO7 drive robot. It has 200 slots and 25 for the Media Access Slot. The first tapes came back from off site to go back into the robot and here lies my issue. When I inventory the robot the robot returns "Volume configuration is up-to-date with robot contents" I can see the tapes in the MAP through the robot GUI. I ran robtest with the "s s" and it has returned the correct number of slots and I have run "scan -changer"  and that looks ok as well.

scan -changer output:

Device Name  : "Changer1"
Passthru Name: "Changer1"
Volume Header: ""
Port: 5; Bus: 0; Target: 11; LUN: 1
Inquiry    : "QUANTUM Scalar i3-i6    154G"
Vendor ID  : "QUANTUM "
Product ID : "Scalar i3-i6    "
Product Rev: "154G"
Serial Number: "QUANTUMFFC1728013_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "QUANTUM FFC1728013_LLA
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 8
Number of Slots  : 200
Number of Media Access Ports: 25
Drive 1 Serial Number      : "D3FC73A140"
Drive 2 Serial Number      : "D3FC73A148"
Drive 3 Serial Number      : "D3FC73A134"
Drive 4 Serial Number      : "D3FC73A120"
Drive 5 Serial Number      : "D3FC73A128"
Drive 6 Serial Number      : "D3FC73A114"
Drive 7 Serial Number      : "D3FC73A000"
Drive 8 Serial Number      : "D3FC73A008"
Flags : 0x0
Reason: 0x0

I am at a bit of a loss of what to do next. The robot is aware that the tapes are in the robot. If I move a tape from a slot to the MAP and inventory the robot it detects the tape that has been plced in the slot but ignores the other 3 tapes which I am trying to inventory back into the robot. I have added VERBOSE to vm.conf and the event logs are not giving much away. Any help or guidance would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

OK here is the solution by default the the Quantum i6 out the box only allows the injecting of the media from the MAP vai the LCD screen on the front panel. You have to use the robots interface to change this behaviour. Select Library then on the right hand side under the operations panel select Configuration then settings, In the Settings popup under "IE Assignment Mode" change the setting from "Local UI Assignment to "Remote UI/HOST Assignment".

Just goes to show everyday is a school day. Thanks to everyone who responded your guidance is greatly appreciated.Smiley Happy

View solution in original post

16 REPLIES 16

mph999
Level 6
Employee Accredited

You did select the 'Empty media Access Port Prior to update' ick box didn't you ????

If you did, I would just reinventory the library but fist move the tapes in NBU to standalone.

Move the tapes to standalone ... select in GUI, right click -> move -> untick the box that says 'Volume is in a robotic library'

Then re-inventory library

Many thanks for your response. Yes I have ticked "Update Volume configuration " and "Empty media access point prior to update" The tape is currently assigned to an offsite Volume group and the tapes that I am trying to inventory is in the MAP 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Can we see what the robot reports w.r.t. MAP contents?
Please show us output of 's p' in robtest.

 

If may ask ask a silly question here - can you confirm that there are sufficient empty slots in the robot for the tapes in the MAP? 
Here output of 'vmcheckxxx -rn <robot-number> -rt tld' will help.  
You may want to redirect the output to a .txt file. 

 

mph999
Level 6
Employee Accredited

+ vmquery -m <media id> output for one of the tapes that is in the MAP and doesn't import into the library

Mph999/Marianne

Please see below the output from the commands. Marianne yes there are spare slots available.

================================================================================
media ID:              F237L7
media type:            1/2" cartridge tape (6)
barcode:               ABF237L7
media description:     Company Tapes
volume pool:           Scratch_Pool (9)
robot type:            NONE - Not Robotic (0)
volume group:          OFFSITE_Company_LTO7
vault name:            Company
vault sent date:       14/08/2018 08:06:30
vault return date:     22/08/2018 07:51:32
vault slot:            2261
vault session id:      3829
vault container id:    -
created:               27/06/2018 11:31:13
assigned:              ---
last mounted:          14/08/2018 00:01:27
first mount:           11/08/2018 00:01:49
expiration date:       ---
number of mounts:      4
max mounts allowed:    ---
================================================================================

Opening {4,0,15,1}
MODE_SENSE complete
Enter tld commands (? returns help information)
s p
Address 16, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 17, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 18, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 19, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 20, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 21, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 22, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 23, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 24, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 25, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 26, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
<< Press return to continue, or q and return to stop >>

Address 27, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 28, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 29, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 30, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 31, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 32, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 33, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 34, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 35, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 36, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6
<< Press return to continue, or q and return to stop >>

Address 37, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6
Address 38, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 39, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6
Address 40, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
READ_ELEMENT_STATUS complete


 Robot Contents      Volume Configuration

Slot Tape  Barcode       Media ID Barcode       Mismatch Detected
==== ====  ============= ======== ============= =================
   1   Yes  ABF344L7      F344L7   ABF344L7    
   2   Yes  ABF343L7      F343L7   ABF343L7    
   3   Yes  ABF342L7      F342L7   ABF342L7    
   4   Yes  ABF341L7      F341L7   ABF341L7    
   5   Yes  ABF340L7      F340L7   ABF340L7    
   6   Yes  ABF229L7      F229L7   ABF229L7    
   7   Yes  ABF228L7      F228L7   ABF228L7    
   8   Yes  ABF227L7      F227L7   ABF227L7    
   9   Yes  ABF226L7      F226L7   ABF226L7    
  10   Yes  ABF225L7      F225L7   ABF225L7    
  11   Yes  ABF305L7      F305L7   ABF305L7    
  12   Yes  ABF201L7      F201L7   ABF201L7    
  13   Yes  ABF200L7      F200L7   ABF200L7    
  14   Yes  ABF202L7      F202L7   ABF202L7    
  15   Yes  ABF357L7      F357L7   ABF357L7    
  16    No
  17    No
  18    No
  19    No
  20    No
  21    No
  22    No
  23    No
  24    No
  25   Yes  ABF345L7      F345L7   ABF345L7    
  26   Yes  ABF234L7      F234L7   ABF234L7    
  27   Yes  ABF233L7      F233L7   ABF233L7    
  28   Yes  ABF232L7      F232L7   ABF232L7    
  29   Yes  ABF231L7      F231L7   ABF231L7    
  30   Yes  ABF230L7      F230L7   ABF230L7    
  31    No
  32    No
  33    No
  34    No
  35   Yes  ABF207L7      F207L7   ABF207L7    
  36   Yes  ABF199L7      F199L7   ABF199L7    
  37   Yes  ABF198L7      F198L7   ABF198L7    
  38   Yes  ABF197L7      F197L7   ABF197L7    
  39   Yes  ABF196L7      F196L7   ABF196L7    
  40   Yes  ABF195L7      F195L7   ABF195L7    
  41   Yes  ABF354L7      F354L7   ABF354L7    
  42   Yes  ABF353L7      F353L7   ABF353L7    
  43   Yes  ABF352L7      F352L7   ABF352L7    
  44   Yes  ABF351L7      F351L7   ABF351L7    
  45   Yes  ABF350L7      F350L7   ABF350L7    
  46   Yes  ABF239L7      F239L7   ABF239L7    
  47   Yes  ABF238L7      F238L7   ABF238L7    
  48    No
  49    No
  50    No
  51    No
  52    No
  53    No
  54    No
  55   Yes  ABF210L7      F210L7   ABF210L7    
  56   Yes  ABF244L7      F244L7   ABF244L7    
  57    No
  58    No
  59   Yes  ABF241L7      F241L7   ABF241L7    
  60   Yes  ABF240L7      F240L7   ABF240L7    
  61   Yes  ABF359L7      F359L7   ABF359L7    
  62   Yes  ABF358L7      F358L7   ABF358L7    
  63    No
  64   Yes  ABF356L7      F356L7   ABF356L7    
  65   Yes  ABF355L7      F355L7   ABF355L7    
  66   Yes  ABF184L7      F184L7   ABF184L7    
  67   Yes  ABF183L7      F183L7   ABF183L7    
  68   Yes  ABF182L7      F182L7   ABF182L7    
  69   Yes  ABF181L7      F181L7   ABF181L7    
  70   Yes  ABF180L7      F180L7   ABF180L7    
  71   Yes  ABF168L7      F168L7   ABF168L7    
  72   Yes  ABF165L7      F165L7   ABF165L7    
  73   Yes  ABF164L7      F164L7   ABF164L7    
  74   Yes  ABF163L7      F163L7   ABF163L7    
  75   Yes  ABF162L7      F162L7   ABF162L7    
  76   Yes  ABF249L7      F249L7   ABF249L7    
  77   Yes  ABF248L7      F248L7   ABF248L7    
  78   Yes  ABF247L7      F247L7   ABF247L7    
  79   Yes  ABF246L7      F246L7   ABF246L7    
  80   Yes  ABF245L7      F245L7   ABF245L7    
  81   Yes  ABF224L7      F224L7   ABF224L7    
  82   Yes  ABF223L7      F223L7   ABF223L7    
  83   Yes  ABF222L7      F222L7   ABF222L7    
  84   Yes  ABF221L7      F221L7   ABF221L7    
  85   Yes  ABF220L7      F220L7   ABF220L7    
  86   Yes  ABF189L7      F189L7   ABF189L7    
  87   Yes  ABF188L7      F188L7   ABF188L7    
  88   Yes  ABF187L7      F187L7   ABF187L7    
  89   Yes  ABF186L7      F186L7   ABF186L7    
  90   Yes  ABF185L7      F185L7   ABF185L7    
  91   Yes  ABF215L7      F215L7   ABF215L7    
  92   Yes  ABF214L7      F214L7   ABF214L7    
  93   Yes  ABF213L7      F213L7   ABF213L7    
  94   Yes  ABF167L7      F167L7   ABF167L7    
  95    No
  96    No
  97    No
  98   Yes  ABF252L7      F252L7   ABF252L7    
  99   Yes  ABF251L7      F251L7   ABF251L7    
 100   Yes  ABF250L7      F250L7   ABF250L7    
 101   Yes  ABF334L7      F334L7   ABF334L7    
 102   Yes  ABF333L7      F333L7   ABF333L7    
 103   Yes  ABF332L7      F332L7   ABF332L7    
 104   Yes  ABF331L7      F331L7   ABF331L7    
 105   Yes  ABF330L7      F330L7   ABF330L7    
 106   Yes  ABF309L7      F309L7   ABF309L7    
 107   Yes  ABF308L7      F308L7   ABF308L7    
 108   Yes  ABF307L7      F307L7   ABF307L7    
 109   Yes  ABF306L7      F306L7   ABF306L7    
 110    No
 111   Yes  ABF283L7      F283L7   ABF283L7    
 112   Yes  ABF282L7      F282L7   ABF282L7    
 113   Yes  ABF281L7      F281L7   ABF281L7    
 114   Yes  ABF280L7      F280L7   ABF280L7    
 115   Yes  ABF284L7      F284L7   ABF284L7    
 116   Yes  ABF256L7      F256L7   ABF256L7    
 117   Yes  ABF255L7      F255L7   ABF255L7    
 118   Yes  ABF258L7      F258L7   ABF258L7    
 119   Yes  ABF257L7      F257L7   ABF257L7    
 120   Yes  ABF259L7      F259L7   ABF259L7    
 121   Yes  ABF339L7      F339L7   ABF339L7    
 122   Yes  ABF338L7      F338L7   ABF338L7    
 123   Yes  ABF337L7      F337L7   ABF337L7    
 124   Yes  ABF336L7      F336L7   ABF336L7    
 125   Yes  ABF335L7      F335L7   ABF335L7    
 126   Yes  ABF314L7      F314L7   ABF314L7    
 127   Yes  ABF313L7      F313L7   ABF313L7    
 128   Yes  ABF312L7      F312L7   ABF312L7    
 129   Yes  ABF311L7      F311L7   ABF311L7    
 130   Yes  ABF310L7      F310L7   ABF310L7    
 131   Yes  ABF289L7      F289L7   ABF289L7    
 132   Yes  ABF288L7      F288L7   ABF288L7    
 133   Yes  ABF287L7      F287L7   ABF287L7    
 134   Yes  ABF286L7      F286L7   ABF286L7    
 135   Yes  ABF285L7      F285L7   ABF285L7    
 136   Yes  ABF274L7      F274L7   ABF274L7    
 137   Yes  ABF277L7      F277L7   ABF277L7    
 138   Yes  ABF276L7      F276L7   ABF276L7    
 139   Yes  ABF279L7      F279L7   ABF279L7    
 140   Yes  ABF278L7      F278L7   ABF278L7    
 141   Yes  ABF173L7      F173L7   ABF173L7    
 142   Yes  ABF172L7      F172L7   ABF172L7    
 143   Yes  ABF171L7      F171L7   ABF171L7    
 144   Yes  ABF170L7      F170L7   ABF170L7    
 145   Yes  ABF169L7      F169L7   ABF169L7    
 146   Yes  ABF319L7      F319L7   ABF319L7    
 147   Yes  ABF318L7      F318L7   ABF318L7    
 148   Yes  ABF317L7      F317L7   ABF317L7    
 149   Yes  ABF316L7      F316L7   ABF316L7    
 150   Yes  ABF315L7      F315L7   ABF315L7    
 151   Yes  ABF294L7      F294L7   ABF294L7    
 152   Yes  ABF293L7      F293L7   ABF293L7    
 153   Yes  ABF292L7      F292L7   ABF292L7    
 154   Yes  ABF291L7      F291L7   ABF291L7    
 155   Yes  ABF290L7      F290L7   ABF290L7    
 156   Yes  ABF275L7      F275L7   ABF275L7    
 157   Yes  ABF273L7      F273L7   ABF273L7    
 158   Yes  ABF272L7      F272L7   ABF272L7    
 159   Yes  ABF267L7      F267L7   ABF267L7    
 160   Yes  ABF266L7      F266L7   ABF266L7    
 161   Yes  ABF178L7      F178L7   ABF178L7    
 162   Yes  ABF177L7      F177L7   ABF177L7    
 163   Yes  ABF176L7      F176L7   ABF176L7    
 164   Yes  ABF175L7      F175L7   ABF175L7    
 165   Yes  ABF174L7      F174L7   ABF174L7    
 166   Yes  ABF324L7      F324L7   ABF324L7    
 167   Yes  ABF323L7      F323L7   ABF323L7    
 168   Yes  ABF322L7      F322L7   ABF322L7    
 169   Yes  ABF321L7      F321L7   ABF321L7    
 170   Yes  ABF320L7      F320L7   ABF320L7    
 171   Yes  ABF299L7      F299L7   ABF299L7    
 172   Yes  ABF298L7      F298L7   ABF298L7    
 173   Yes  ABF297L7      F297L7   ABF297L7    
 174   Yes  ABF296L7      F296L7   ABF296L7    
 175   Yes  ABF295L7      F295L7   ABF295L7    
 176   Yes  ABF265L7      F265L7   ABF265L7    
 177   Yes  ABF264L7      F264L7   ABF264L7    
 178   Yes  ABF263L7      F263L7   ABF263L7    
 179   Yes  ABF262L7      F262L7   ABF262L7    
 180   Yes  ABF261L7      F261L7   ABF261L7    
 181   Yes  ABF271L7      F271L7   ABF271L7    
 182   Yes  ABF270L7      F270L7   ABF270L7    
 183   Yes  ABF269L7      F269L7   ABF269L7    
 184   Yes  ABF268L7      F268L7   ABF268L7    
 185   Yes  ABF179L7      F179L7   ABF179L7    
 186   Yes  ABF329L7      F329L7   ABF329L7    
 187   Yes  ABF328L7      F328L7   ABF328L7    
 188   Yes  ABF327L7      F327L7   ABF327L7    
 189   Yes  ABF326L7      F326L7   ABF326L7    
 190   Yes  ABF325L7      F325L7   ABF325L7    
 191   Yes  ABF304L7      F304L7   ABF304L7    
 192   Yes  ABF303L7      F303L7   ABF303L7    
 193   Yes  ABF302L7      F302L7   ABF302L7    
 194   Yes  ABF301L7      F301L7   ABF301L7    
 195   Yes  ABF300L7      F300L7   ABF300L7    
 196   Yes  ABF218L7      F218L7   ABF218L7    
 197   Yes  ABF219L7      F219L7   ABF219L7    
 198   Yes  ABF217L7      F217L7   ABF217L7    
 199   Yes  ABF216L7      F216L7   ABF216L7    
 200   Yes  ABF260L7      F260L7   ABF260L7    

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Have a look at 's p' output. There are no barcode numbers that look like the barcodes in the media slots.

Address 36, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6
Address 37, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6
Address 38, import_enabled = 1, export_enabled = 1, access = 1
  except = 0, import_export = 0, full = 0
Address 39, import_enabled = 1, export_enabled = 1, access = 0
  except = 1, import_export = 0, full = 0
  Asc = 0x83, Ascq = 0x6

Bear in mind that this is what the robot itself is reporting. 

@mph999 should be able to help here, but it seems like a problem to me. 
Are the tapes the right way round in the MAP?

 

Marianne,

Yes the tapes have the bar code the right way round. I originally thought that maybe the bar code scanner was not working. But looking at the tape library interface the tapes in the mail slot report the full 8 character barcodes correctly. I tested this by moving the tapes around in the mailslot to see what the tape library interface reported back when they were moved around. This ruled out the bar code reader being suspect.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Still something wrong on the robot side, as the output of 's p' is what the robot is sending to NBU.

Do you perhaps have access to robot documentation with explanation of error/key codes?

Thanks looking into that now

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I was also Goog'ling for 'Asc = 0x83, Ascq = 0x6' , and this link was found: 

https://vox.veritas.com/qsuop67736/attachments/qsuop67736/netbackup/235767/1/robtest.txt

Clearly an attachments that belongs to a forum post, but I have not been able to locate the post. 
It will be interesting to find the post as we see the same output for some of the MAP slots.

quebek
Moderator
Moderator
   VIP    Certified

Hey

After googling too I found this PDF

http://qsupport.quantum.com/kb/flare/content/Scalar_i3/downloads/SupDocs/6-68185-01_RevD_WebServices...

and there I see this:

83h 06h 43542
Element contained within an offline tower or I/E station and is
not accessible for library operations

Thanks for all the replies, I sat next to the robot whilst issuing the inventory command and empty MAP tick box checked through the NBU GUI and the robot did nothing. The picker did nothing just sat in its parked position. I can move tapes about using robtest so its not a communication issue. The robotic diagnostics fail errrghh

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You will need to find out from Quantum how to resolve those error codes. 
Pass the robtest output as well as the info in @quebek's post to Quantum Support. 

As long as the robot does not display barcodes in the MAP slots, it will not move the tapes. 

*** One more thing ***
I don't know anything about this Quantum make/model, but mabe worth it to check if the MAP slots are seen as 'extended I/E slots' and if a license is needed to enable them... 

OK here is the solution by default the the Quantum i6 out the box only allows the injecting of the media from the MAP vai the LCD screen on the front panel. You have to use the robots interface to change this behaviour. Select Library then on the right hand side under the operations panel select Configuration then settings, In the Settings popup under "IE Assignment Mode" change the setting from "Local UI Assignment to "Remote UI/HOST Assignment".

Just goes to show everyday is a school day. Thanks to everyone who responded your guidance is greatly appreciated.Smiley Happy

mph999
Level 6
Employee Accredited

Sorry that I'm late to the party - I see Quantum found the solution.

Interstingly, I didn't know about the default behavior - I hope someone asks me this next week, I'll look like a hero.

To add some value, the way to investigate scsi sense codes;

asc 0x83 acsq 0x6  

Is to goto t10.org

Vendor ID, ASC/ASCQ, and Standards Identifier Codes

then

Additional Sense Data Information

then 

Numerically Sorted ASC/ASCQ Values

In this case it is not listed, so it is vendor specific - time to call Quantum ...

So picking one kinda at random, just to complete the story:

53/04 T MEDIUM THREAD OR UNTHREAD FAILURE

This would be ASC 53 / ASCQ 04 - and relates to the feeding of the physical path around the drive components.

 

Quantum did not find the solution one of our Storage engineers found it. We were at the point of logging a call.