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Issue with Duplication

akhileshojha
Level 3
Guys need urgent help - i configured emc ecs storage in netbackup and tested backup it went fine but when i tried duplicating images using bpduplicate from datadomain source dp to ecs dp destination it failed with error cannot obtain resource for job and i realize no duplication jobs running all failing with same error. any help appreciated.

master- windows 2016
version - 9.0.0.1
10 REPLIES 10

akhileshojha
Level 3
This is bit critical any help aporeciated

quebek
Moderator
Moderator
   VIP    Certified

Hi

How about media servers - do these have access storage servers?

yes as i said backups are running only issue with duplication

quebek
Moderator
Moderator
   VIP    Certified
Hi
How many media servers are involved in this duplication. Please describe your env,ie. Master and its STUs, media server and its STUs etc. From which stu u duplicate to What stu.

mainbatau
Level 1

Same issues..

mobdro

vidmate

one media server and it is running on windows 2016.
Source data domain
destination emc ecs

worst thing is when i execute bpduplicate jibs stay in queue and failed with error 40 and its nit case of duplicate from dd to ecs but dd to dd also same issue.

dup is not working at all. so is there any config ia missing.

Hi @akhileshojha 

Status 40 is connection broken - which could be a firewall/network issue, check that any firewalls between the master, media and DD devices are configured correctly. 

How many DD devices are involved? For DD to DD duplication, most of the process is handled by the DD devices themselves (NetBackup merely tells the DD to duplicate the backup and then waits to be told it is done). Can you check to see if the duplication actually occurs but the response is not communicateed back to NetBackup correctly. 

If this is a critical issue, then please oppen a support case.

Also, if you want more help here, you really need to provide more information when asked (you haven't answered @quebek question). This can provide the clues for the community to solve your issue.

David

Hi, i ran some test backups on cloud storage to confirm and seems its failing with below error.

Apr 25, 2022 12:01:38 AM - Info nbjm (pid=129174) starting backup job (jobid=703768) for client dc1prbrsym10, policy Test_Media_Server, schedule Full
Apr 25, 2022 12:01:39 AM - Info bpbrm (pid=87793) dc1prbrsym10 is the host to backup data from
Apr 25, 2022 12:01:39 AM - Info bpbrm (pid=87793) reading file list for client
Apr 25, 2022 12:01:39 AM - Info bpbrm (pid=87793) starting bpbkar on client
Apr 25, 2022 12:01:39 AM - Info bpbkar (pid=87799) Backup started
Apr 25, 2022 12:01:39 AM - Info bpbrm (pid=87793) bptm pid: 87815
Apr 25, 2022 12:01:39 AM - estimated 0 kbytes needed
Apr 25, 2022 12:01:39 AM - Info nbjm (pid=129174) started backup (backupid=dc1prbrsym10_1650859299) job for client dc1prbrsym10, policy Test_Media_Server, schedule Full on storage unit dc1sym10_dd_ecs_mig-stu
Apr 25, 2022 12:01:39 AM - started process bpbrm (pid=87793)
Apr 25, 2022 12:01:39 AM - connecting
Apr 25, 2022 12:01:39 AM - connected; connect time: 0:00:00
Apr 25, 2022 12:01:40 AM - Info bptm (pid=87815) start
Apr 25, 2022 12:01:40 AM - Info bptm (pid=87815) using 1048576 data buffer size
Apr 25, 2022 12:01:40 AM - Info bptm (pid=87815) using 64 data buffers
Apr 25, 2022 12:01:41 AM - Info bptm (pid=87815) start backup
Apr 25, 2022 12:01:41 AM - Info bpbkar (pid=87799) bpbkar waited 0 times for empty buffer, delayed 0 times, each delay is 1000 micro-seconds
Apr 25, 2022 12:01:49 AM - Critical bptm (pid=87815) sts_close_handle failed: 2060001 one or more invalid arguments
Apr 25, 2022 12:01:49 AM - Critical bptm (pid=87815) image close failed: error 2060001: one or more invalid arguments
Apr 25, 2022 12:01:49 AM - Critical bptm (pid=87815) sts_delete_image of image dc1prbrsym10_1650859299_C1_HDR failed: error 2060022 software error
Apr 25, 2022 12:01:49 AM - Info bptm (pid=87815) EXITING with status 84 <----------
Apr 25, 2022 12:01:52 AM - Info bpbkar (pid=87799) done. status: 84: media write error
Apr 25, 2022 12:01:52 AM - end writing
media write error  (84)

Cloud storage :- EMC ECS

do i need to add any certificate for cloud storage.

bptm logs attached.

Hi @akhileshojha 

What is the type of storage (AWS S3 ???) attached to the ECS volume? From the bptm log it appears as though it is retention locked (although I could be wrong).

So how is the DD ECS device defined in NetBackup - has it been configured for retention lock? (this has been asked and you have still not provided any detail on the configuration - randomly providing log files may work but is not that helpful without the details). 

David

It is EMC ECS S3.
configuration :-
1. Configured ECS as clod storage in netbackup.

when i configure cloud storage using SSL option selected disk pool gets configured but when i dont select ssl option uts failin on credentials., so i believe we need certificate to update under .perm file.