JOB Failed with status code 58

[mumair109917]

hi all,

backup is not running and failed with status code 58 "bpcd" log is attached.

NBU 7 on windows 2008 R2

[Anonymous]

Network problem somewhere between the client and media server.

Handy tip

http://support.veritas.com/nbucode/58

[mph999]

Please answer all these questions in detail.

If the answer to 6. is Yes, please note, the answer to 7 is unlikely to be 'Nothing'.

This level of informtion should be provided for every post.

1.   The exact error message (if an error is given)
2.   At what point in the job does the issue occur, for example, right at the beginning.
3.  What version of NBU / What version of operating systems on media server and client

5.   Please send in the contents of the details tab in the Activity Monitor for the job.
6   Has this worked previously?  If so, when was the last time it DID work?
7.  Have there been any environmental; system; or configuration changes?
8.  When did the problem begin?
9. Is a similar configuration working properly?

10. Any firewall between media server and client

Please run this command on the media server

 bptestbpcd -verbose -host <client hostname> 

 What is the output

Logs involved would be bpbrm on media server/ bpcd on client, pref. both at VERBOSE = 5

[mumair109917]

1.error status code 58 con not connect to the client

2.almost ryt at the beginning

3. NetBackup 7.0.1 master and Media servers / Client Windows 2008

4. Details Contents of failed job:

012 10:10:26 PM - requesting resource SU_IA-VMS-host005
1/14/2012 10:10:26 PM - requesting resource pr-bkup-master.NBU_CLIENT.MAXJOBS.ia-vms-host005
1/14/2012 10:10:26 PM - requesting resource pr-bkup-master.NBU_POLICY.MAXJOBS.Pol_IA-VMS-Host005_File
1/14/2012 10:14:57 PM - granted resource pr-bkup-master.NBU_CLIENT.MAXJOBS.ia-vms-host005
1/14/2012 10:14:57 PM - granted resource pr-bkup-master.NBU_POLICY.MAXJOBS.Pol_IA-VMS-Host005_File
1/14/2012 10:14:57 PM - granted resource R416L4
1/14/2012 10:14:57 PM - granted resource Drive002
1/14/2012 10:14:57 PM - granted resource SU_IA-VMS-host005
1/14/2012 10:14:57 PM - estimated 143314281 Kbytes needed
1/14/2012 10:14:57 PM - begin Parent Job
1/14/2012 10:14:57 PM - begin Snapshot, Start Notify Script
1/14/2012 10:14:57 PM - started process RUNCMD (1256)
1/14/2012 10:14:57 PM - ended process 0 (1256)
Status 0
1/14/2012 10:14:57 PM - end Snapshot, Start Notify Script; elapsed time: 00:00:00
1/14/2012 10:14:57 PM - begin Snapshot, Step By Condition
Status 0
1/14/2012 10:14:57 PM - end Snapshot, Step By Condition; elapsed time: 00:00:00
1/14/2012 10:14:57 PM - begin Snapshot, Read File List
Status 0
1/14/2012 10:14:57 PM - end Snapshot, Read File List; elapsed time: 00:00:00
1/14/2012 10:14:57 PM - begin Snapshot, Create Snapshot
1/14/2012 10:14:58 PM - started process bpbrm (7520)
1/14/2012 10:21:05 PM - Error bpbrm(pid=7520) Cannot connect to ia-vms-host005         
1/14/2012 10:21:05 PM - end writing
Status 58
1/14/2012 10:21:05 PM - end Snapshot, Create Snapshot; elapsed time: 00:06:08
1/14/2012 10:21:05 PM - begin Snapshot, Stop On Error
Status 0
1/14/2012 10:21:05 PM - end Snapshot, Stop On Error; elapsed time: 00:00:00
1/14/2012 10:21:05 PM - begin Snapshot, Delete Snapshot On Exit
Status 0
1/14/2012 10:21:05 PM - end Snapshot, Delete Snapshot On Exit; elapsed time: 00:00:00
1/14/2012 10:21:05 PM - begin Snapshot, End Notify Script
1/14/2012 10:21:06 PM - started process RUNCMD (7792)
1/14/2012 10:21:06 PM - ended process 0 (7792)
Status 0
1/14/2012 10:21:06 PM - end Snapshot, End Notify Script; elapsed time: 00:00:01
Status 58
1/14/2012 10:21:06 PM - end Parent Job; elapsed time: 00:06:09
can't connect to client(58)

similier configuration working properly.

* bptestbpcd -verbose -host <client hostname>

OUTPUT= <16>bptestbpcd main: Function ConnectToBPCD(ia-vms-host005) failed: 25
cannot connect on socket

[mph999]

You missed a few ...

6   Has this worked previously?  If so, when was the last time it DID work?

7.  Have there been any environmental; system; or configuration changes?
8.  When did the problem begin?

10. Any firewall between media server and client

... also, please try this ...

From the media sever:

telnet <client name> 13782    - what do you see.

From what I have seen so far, it looks like the Stuart has explained, you have a network issue between media server and client.  we need the answers to the other questions.

You need to get your network team to investigate.

Martin

Thanks,

Martin

[mumair109917]

this was previously running month week ago.

no changes has been made in envirnment just change clinets IP address

no firewall

telnet is not working

[mph999 · Accepted solution]

If telnet is not working, definately a network issue (telnet is 'outside' of NetBackup'.

You need to troubleshoot this as a network problem - forget NetBackup.

Clients IP address is a majjjor change - is the hosts file on the media server and / or DNS up to date ???

What happens with this :

telnet <ip address of client> 13782

Try the IP address ???

Martin

[mumair109917]

hi,

i have chaged the IP in the host file and media servers and master can ping the client

when i try to telnet nothing hepen no error just a black screen and when click again cmd come on the same status

[mumair109917]

thanks alot martin now backup is running thanks again :)

[mph999]

DOn;t worry about telnet - if the backups work job done.  I am pleased it is fixed.

martin