Java GUI very slow on 7.5.0.6 server

[luisvidal]

I administer a few Master Servers, and for one of them, ever since we upgraded it from 7.1.0.4 to 7.5.0.6, signing in and generally working using the Java GUI is very slow. I don't have the same problems with the other servers (same OS, same NBU version, etc.).

It is a Master/Media server running SLES 10 sp3 and NBU 7.5.0.6

I am loggin in from a Windows XP SP3 32bit and from a Windows 7 SP1 64bit.

Any ideas what can I check?

[Wiriadi_Wangsa]

Hi Luisvidal,

First of all, you may want to check what the GUI is doing by observing this log in master server:

/usr/openv/logs/bpjava-susvc/

There's a possibility that it's running a command against certain NBU server and the server is not responding well. I've got such problem a while back.

If that looks ok, you can try tuning the Java Virtual machine memory allocation as follows:

http://www.symantec.com/business/support/index?page=content&id=TECH65866

All the best!

[quebek]

Hi

Maybe you are facing name resolution issue... To check please logon to the master server with issues direclty via ssh and check this:

timex bpclntcmd -gethostname

Then logon again via ssh to the anyother server not having this issue and run the same command.
Compare the outcomes...

In my env I do have such response:

server_hostname:/tmp>timex bpclntcmd -gethostname
server_hostname

real 0.25
user 0.01
sys  0.00

server_hostname:/tmp>
 

[luisvidal]

Sorry for the delay guys. Quebek, this is what I got after the command was run:

backup001:/ # time -p bpclntcmd -gethostname
backup001.site.company.com
real 0.01
user 0.00
sys 0.00
 

[luisvidal]

Hi Wiriadi, I will try the adjustments.

[quebek]

hmm so you are not affected by the name resolution... which is good

then created the logs mentioned above...

Also I would tried to open a JAVA GUI on a linux machine CLI itsefl - then there is a lot of logging on the console where started jnbSA & ... maybe from these logs you will be able to see what is NOK (either you need to open a CLI in xWindows or export display to a server where you have running xServer software).

[luisvidal]

Okay, quebek, will do and let you know. Thanks.

[mph999]

What about reverse lookup ?  Need to test both forwards and backwards.

[RJGuinn]

On the SUSE Master server check the /etc/nsswitch.conf file for the "hosts" entry.

I recommend setting it to: 

hosts: files dns

Also make sure that the /etc/resolv.conf file has the correct entries for nameresolution.