Job status not getting updated in Activity Monitor

[Nbuddm]

Hi All

we are having a location where the job status is not getting updated in Activity Monitor.Jobs are stuck as writing/mounting even when the Job detailed status exit with 0.

Master Server :Netbackup-solaris10       7.5.0.4

Media server : Netbackup-Linux 2.6.18   7.5.0.4

The Media server is in a different domain and communicates with master over the WAN.I heard theres a known issue with NB 7.5.0.5 but we are on

NB 7.5.0.4.

[Stumpr2]

May sound silly, but did you try exiting the GUI and bringing up a new one?

[Dyneshia]

Do you use Opscenter ?

[Nbuddm]

Its been ongoing from serveral days.yes tried exiting the GUI.cleared the activity monitor. The next day I see the backup jobs hung there from previous day.

Dyneshia, yes we have some opscenter reports going on.

[Dyneshia]

If this was my enviorment, I would patch up to 7.5.0.5 http://www.symantec.com/docs/TECH199269

Apply eeb from http://www.symantec.com/docs/TECH203521

If you still have an issue, open a tciket with support.

[Dyneshia]

Nbuddm , were you able to patch up to 7.5.0.5 and apply the eeb ?

[Nbuddm]

I did patch up to 7.5.0.5 and applied the eeb yesterday, restarted Netbackup.

I do see the jobs still hung in the activity monitor today.

[Lynne_Seamans]

If you had a windows master server, I'd say try rebooting that..

[Nbuddm]

We have a solaris10 master and Linux 2.6.18 Media server.

[Red_Iguana]

We ran into this issue as well on our HP-UX master server. we updated to 7.5.0.5 and applied the EEB and saw no change. We ended up rebooting the server and we no longer see the hung jobs.

[TittyLukose]

NB_7.5.0.5.winnt.x86.exe provides fixes for NetBackup 7.5 on 32-bit Windows server and clients.
www.symantec.com/docs/TECH199241

NB_7.5.0.5.winnt.x64.exe provides fixes for NetBackup (tm) 7.5 on x64 Windows server and clients.
www.symantec.com/docs/TECH199240

Then apply EEB from http://www.symantec.com/docs/TECH203521

Restart NB Service and Check

Regard's

Titty

[huanglao2002]

If upgrade to 7.5.0.5 plus EEB is not work, you can kindly Call symc for help.

I think it should be some ghost job info in the data files.

[Dyneshia]

Just saw this :

(NEW) (ET3123528) The NetBackup 7.5.0.x master server appears to "freeze;" administration console hangs as some commands hang indefinitely.
 http://www.symantec.com/docs/TECH204938

[Dyneshia]

The Late breakng news has just been updated : http://www.symantec.com/docs/TECH178334

Please see :

(NEW) (ET3123528) The NetBackup 7.5.0.x master server appears to "freeze;" administration console hangs as some commands hang indefinitely.
 http://www.symantec.com/docs/TECH204938