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Linux VMware machine individual file restore failing

SaviN
Level 3
Partner

I am trying to restore individual files of a linux virtual machine.

 

Master server

OS                          : W2008 R2

NBU version       : 7.5.0.5

 

 

Backup policy details:

Backup type       : VMware

 

Attempt-1:

While restoring the data, I chose the policy type as ‘Standard’

But the restoration had failed as ‘1: (2800) Standard policy restore error’

 

 

Attempt-2:

While restoring the data, I chose the policy type as ‘VMware’

But the restoration had failed as ‘1: (2820) NBU VMware policy restore error’

 

 

Could you help me on this?

1 ACCEPTED SOLUTION

Accepted Solutions

SaviN
Level 3
Partner

Hi All,

The issue is with the network, restored the data onto another machine under same network. Thank you.

View solution in original post

10 REPLIES 10

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

hi ,

i am assuming your backup policy type is Vmware, so i wonder how you are able to select the files when you seletct the policy type as Standard '

do you have the same VM in standard policy also?

if you take the backup using the VMware policy type you should select the policy type as Vmware ..

please post the detail status and the restore log of the failed job..

SaviN
Level 3
Partner

In my restoration attempt I tried selecting the backup type as VMware and Standard too.

I have uploaded the detailed status of both attempts.

 

Attempt-1 - Backup type: VMware

08/06/2013 08:56:01 - begin Restore
08/06/2013 08:56:02 - restoring from image client01_1368238274
08/06/2013 08:56:02 - Info bprd (pid=12840) Restoring from copy 1 of image created 05/10/13 20:11:14
08/06/2013 08:56:02 - requesting resource @aaaa2
08/06/2013 08:56:02 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:03 - restoring from image client01_1368843057
08/06/2013 08:56:03 - Info bprd (pid=12840) Restoring from copy 1 of image created 05/17/13 20:10:57
08/06/2013 08:56:03 - requesting resource @aaaa2
08/06/2013 08:56:03 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:04 - restoring from image client01_1369447869
08/06/2013 08:56:04 - requesting resource @aaaa2
08/06/2013 08:56:04 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:05 - Info bprd (pid=12840) Restoring from copy 1 of image created 05/24/13 20:11:09
08/06/2013 08:56:06 - restoring from image client01_1370052672
08/06/2013 08:56:06 - Info bprd (pid=12840) Restoring from copy 1 of image created 05/31/13 20:11:12
08/06/2013 08:56:06 - requesting resource @aaaa2
08/06/2013 08:56:06 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:07 - restoring from image client01_1370657458
08/06/2013 08:56:07 - Info bprd (pid=12840) Restoring from copy 1 of image created 06/07/13 20:10:58
08/06/2013 08:56:07 - requesting resource @aaaa2
08/06/2013 08:56:07 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:08 - restoring from image client01_1371262273
08/06/2013 08:56:08 - Info bprd (pid=12840) Restoring from copy 1 of image created 06/14/13 20:11:13
08/06/2013 08:56:08 - requesting resource @aaaa2
08/06/2013 08:56:08 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:09 - restoring from image client01_1371867061
08/06/2013 08:56:09 - Info bprd (pid=12840) Restoring from copy 1 of image created 06/21/13 20:11:01
08/06/2013 08:56:09 - requesting resource @aaaa2
08/06/2013 08:56:09 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:10 - restoring from image client01_1372471855
08/06/2013 08:56:10 - requesting resource @aaaa2
08/06/2013 08:56:11 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/06/2013 08:56:11 - Info bprd (pid=12840) Restoring from copy 1 of image created 06/28/13 20:10:55
08/06/2013 08:56:12 - end Restore; elapsed time 0:00:11
NBU VMware policy restore error  (2820)
 
 
Attempt-2 - Backup type: Standard
 
08/05/2013 12:15:40 - begin Restore
08/05/2013 12:15:41 - restoring from image client01_1368238274
08/05/2013 12:15:41 - Info bprd (pid=17144) Restoring from copy 1 of image created 05/10/13 20:11:14
08/05/2013 12:15:41 - requesting resource @aaaa2
08/05/2013 12:15:41 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:42 - restoring from image client01_1368843057
08/05/2013 12:15:42 - Info bprd (pid=17144) Restoring from copy 1 of image created 05/17/13 20:10:57
08/05/2013 12:15:42 - requesting resource @aaaa2
08/05/2013 12:15:42 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:43 - restoring from image client01_1369447869
08/05/2013 12:15:43 - requesting resource @aaaa2
08/05/2013 12:15:43 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:44 - Info bprd (pid=17144) Restoring from copy 1 of image created 05/24/13 20:11:09
08/05/2013 12:15:45 - restoring from image client01_1370052672
08/05/2013 12:15:45 - Info bprd (pid=17144) Restoring from copy 1 of image created 05/31/13 20:11:12
08/05/2013 12:15:45 - requesting resource @aaaa2
08/05/2013 12:15:45 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:46 - restoring from image client01_1370657458
08/05/2013 12:15:46 - Info bprd (pid=17144) Restoring from copy 1 of image created 06/07/13 20:10:58
08/05/2013 12:15:46 - requesting resource @aaaa2
08/05/2013 12:15:46 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:47 - restoring from image client01_1371262273
08/05/2013 12:15:47 - Info bprd (pid=17144) Restoring from copy 1 of image created 06/14/13 20:11:13
08/05/2013 12:15:47 - requesting resource @aaaa2
08/05/2013 12:15:47 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:48 - restoring from image client01_1371867061
08/05/2013 12:15:48 - requesting resource @aaaa2
08/05/2013 12:15:48 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:49 - Info bprd (pid=17144) Restoring from copy 1 of image created 06/21/13 20:11:01
08/05/2013 12:15:49 - restoring from image client01_1372471855
08/05/2013 12:15:49 - requesting resource @aaaa2
08/05/2013 12:15:50 - Info bprd (pid=17144) Restoring from copy 1 of image created 06/28/13 20:10:55
08/05/2013 12:15:50 - granted resource  MediaID=@aaaa2;DiskVolume=abc_dd860;DiskPool=abc6dddisk01-DD860;Path=abc_dd860;StorageServer=abc6dddisk01;MediaServer=mediasrv1
08/05/2013 12:15:51 - end Restore; elapsed time 0:00:11
Standard policy restore error  (2800)

 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

i am still looking for restore log to see if it has some other clues..

default restore log location unless you change it at the time of Restore job

/usr/openv/netbckup/logs/user_ops/<useid>logs/  -->for Unix Master.

Installpath/veritas/netbackup/logs/user_ops/<userid>logs  --Windows master

 

SaviN
Level 3
Partner

Hi Nagalla,

I could not be able to find this log, in the path. May be cleared out automatically.

Please let me know, I what I can do on this.

Will_Restore
Level 6

Was the Policy configured with Enable file recovery fromVMbackup option set ?

 

Do you have NetBackup client software installed on the VMware virtual machine ?

SaviN
Level 3
Partner

Yes, the 'Enable file recovery from VM backup' option is enabled.

NetBackup client is not installed on this VM client machine.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

NetBackup client is not installed on this VM client machine.

Where are you trying to restore to?

You can only restore to a Linux client where NBU software is installed.

Will_Restore
Level 6

Per Symantec NetBackupfor VMware Administrator's Guide, for restore of individual files

 

NetBackup client software must be installed on the VMware virtual machine.

SaviN
Level 3
Partner

thank you for the information.

I have installed the NetBackup client software on the Linux virtual machine. I will keep you posting the developments.

SaviN
Level 3
Partner

Hi All,

The issue is with the network, restored the data onto another machine under same network. Thank you.