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LiveUpdate using NetApp CIFS share

I am taking another stab at trying to get LiveUpdate to work.

I have my LiveUpdate files stored in a NetApp volume, which is CIFS shared with full permissions.

I am unable to get my workstation to LiveUpdate.  From the logs, it looks like the LiveUpdate process cannot connect to the share:

3/26/2018, 19:12:12 GMT -> **** Starting a Silent LiveUpdate Session ****
3/26/2018, 19:12:12 GMT -> *********************** Start of New LU Session ***********************
3/26/2018, 19:12:12 GMT -> The command line is -s -h "C:\Program Files\Veritas\NetBackup\LiveUpdateHost.hst"
3/26/2018, 19:12:12 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
3/26/2018, 19:12:12 GMT -> Check for updates to: Product: LiveUpdate, Version: 3.3.100.15, Language: English. Mini-TRI file name: liveupdate_3.3.100.15_english_livetri.zip
3/26/2018, 19:12:12 GMT -> Progress Update: TRYING_HOST: HostName: "LAN Host" URL: "\\sp1stonc01_share.stpete.hsn.net\NBU_8.1_LU" HostNumber: 0
3/26/2018, 19:12:12 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
3/26/2018, 19:12:12 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.100.15_english_livetri.zip
3/26/2018, 19:12:12 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
3/26/2018, 19:12:12 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\sp1stonc01_share.stpete.hsn.net\NBU_8.1_LU\liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
3/26/2018, 19:12:12 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\sp1stonc01_share.stpete.hsn.net\NBU_8.1_LU\liveupdate_3.3.100.15_english_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
3/26/2018, 19:12:12 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE

This is spite of the fact that my workstation can map the share, and access it UNC, without issue.  I've checked on the NetApp, anonymous CIFS users have no restrictions.

Any hints as to where to look?

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2 Replies

Re: LiveUpdate using NetApp CIFS share

can you check if you are specifying the path correctly: file:\\fileserver\share

also services in windows that work under local system accounts can't access CIFS resources.

Re: LiveUpdate using NetApp CIFS share

Server specification is correct.

The inability of a local service account to access CIFS is most likely the culprit.  I guess then for Windows clients the only real option for LiveUodate is HTTPS.