I have 3 backup servers, my master and one media server is Windows 2008 R2 and running Netbackup 8.0. The other is running 2003 and NBU 18.104.22.168. This older server is only used for offsiting with the tape library. Last week, I had issues with this unit and network. After a few reboots, the server was back up on the network, but the library and tape drives were no longer recognized. I am at a loss as to why. They don't show up in device manager and not really sure where to go from here. I was in the process of bringing up a newer library and decommissioning the old library and server, but was not ready for that. Can anyone give me some guidance?
Sound to me like the server lost it's connection with the tape library.
Try running the Netbackup command "scan"
If its return nothing, investigate SCSI/SAS/fibre channel connection to tape library.
If the scan command do return tape library and tape drives, then the old devices can be deleted in the NBU GUI. Use the device configuration wizard, to generate a new tape configuration.
I've always found the key on these things to be establishing the device presence in the OS first, then you can get NBU to scan for and find the devices.
So the question is: why does the OS not see any of the devices?
How are they connected etc?
Have you rebooted the library too?
That's what I've determined. They are connected through Fiber, zoned correctly, connections are up. I rebooted the library and server and also bounced the fiber ports on the SAN switch. It's driving me crazy.
Well, you're on really old versions (unsupported no less) of this part of this scenario.
Can you stand up a replacement server (prefferably with a more modern OS) and get it connected to the devices?
On the bright side, with tapes, it's not too painful to change ownership of them.
If you can get a repalcement setup, just run a decommission against the old media server and have it switch ownership of its images to the new one, then you should be back in business. (Assuming there's no diskpool on the old one involved and its just tape)
Yes, I know. This is my issue. I'm in the process of setting up a new tape library on my 2008r2 media server that's running 8. My plan is to get that up and running and then decommissioning the 2003 box and old library. My biggist problem now is remembering the steps to configuring the changer and drives. ;-) This is the only location that we offsite from. Looking at offsiting to the cloud but not quite there yet.
Configuring the changer and drives are super easy, no drivers required in 2008 or beyond.
Just connect the devices to it and Windows will find them; then you can scan for them in NBU.
I'm working on the whole cloud offsite as well!
Cloud Catalyst looks pretty cool!
There must be something that I missed. Everything is seen when I do the scan on the Media Server. When I run the Device Configuration Wizard on the Master Server and scan the Media Server and see the robot. on the Backup Devices screen, I see the library, I don't see the drives. If I click next, it shows the library and the 4 drives in the library, but the drives are not checked and I can't check them. I think its because the drives weren't seen in the previous screen.
Thanks, I thought that was an issue, but since scan saw them I wasn't sure. This is a new install though and I'm not sure where to get the drivers for these tape drives. I didn't think there was an issue with 2008.