10-10-2013 02:34 AM
Hello experts
Environment:
#Windows 2008 R2 SP1
#NBU Master and Media server 7.5.0.4
#Clients NBU 7.5.0.5
#Exchange 2010 SP1 with CAS Array and DAG
The problem is only when i restore an image that is duplicated from a tape to disk storage unit. (the GRT backup was taken to disk and duplicated to tape)
I confirmed the restore is running from the disk image..
I am able to browse the mailbox and see the email items..
when i run bpimagelist -backupid <image_id> -L the IMAGE_ ATTRIBUTE is 8.. is this ok?
All other GRT restore are working perfectly.. what could be the issue?
tnx in advance.
10-10-2013 05:22 AM
More info please?
As a start - all text in Details tab of failed job as well as the 'View Status' tab in BAR GUI.
This is a generic restore error meaning that the error in itself does not indicate the cause:
10-10-2013 05:42 AM
Detailed Status;
10/10/2013 10:45:29 AM - begin Restore
10/10/2013 10:45:31 AM - restoring image XXXdag_1365093204
10/10/2013 10:45:31 AM - requesting resource @aaaa9
10/10/2013 10:45:31 AM - granted resource MediaID=@aaaa9;DiskVolume=NetBackup;DiskPool=XXX-Dell01;Path=NetBackup;StorageServer=XXX-BKP01;MediaServer=XXX-bkp21
10/10/2013 10:45:32 AM - Info bprd(pid=5484) Restoring from copy 3 of image created 04/04/13 19:33:24
10/10/2013 10:45:37 AM - Info bpbrm(pid=7636) XXX-CH1.XX.XXX.NET is the host to restore to
10/10/2013 10:45:37 AM - Info bpbrm(pid=7636) reading file list from client
10/10/2013 10:45:38 AM - connecting
10/10/2013 10:45:42 AM - Info bpbrm(pid=7636) start nbfsd on client
10/10/2013 10:45:43 AM - Info bpbrm(pid=7636) start nbgre on client
10/10/2013 10:45:47 AM - Info tar32(pid=0) Restore started
10/10/2013 10:45:47 AM - connected; connect time: 00:00:09
10/10/2013 10:46:28 AM - Info tar32(pid=0) done. status 0
10/10/2013 10:46:28 AM - restored image XXXdag_1365093204 - (the restore failed to recover the requested files(5)); restore time 00:00:57
10/10/2013 10:46:28 AM - Info tar32(pid=0) done. status: 5
10/10/2013 10:46:28 AM - Info tar32(pid=0) done. status: 5: the restore failed to recover the requested files
10/10/2013 10:46:28 AM - Error bpbrm(pid=7636) client restore EXIT STATUS 5: the restore failed to recover the requested files
10/10/2013 10:46:29 AM - end Restore; elapsed time: 00:01:00
MS-Exchange-Server policy restore error(2810)
View Status ;
10:43:51 10/10/2013: Restore Started
10:45:32 (265366.001) Restoring from copy 3 of image created 4/4/2013 7:33:24 PM
10:46:28 (265366.001) TAR - \\XXXdag\Microsoft Information Store\XXX-General\Database
10:46:28 (265366.001) MNR - The file was renamed to the following:
10:46:28 (265366.001) UTF - \\XXX-CH1.xx.xxx.net\Microsoft Information Store\XXX-General\Database
10:46:28 (265366.001) UTF - Unable to locate for restore: Microsoft Exchange Database Availability Groups\XXXdag.me.ykgw.net\Microsoft Information Store\XXX-General\Database\Display Name [Alias]\Top of Information Store\Sent Items\ Email Subject <000000002631da2e2730bb459b9b2c0d4754755d0700af5bc0bd27ba664f868df35632f7801f00d791213ec600003a3eafcf178c34499823d8be0032b3d10014922588d30000>
10:46:28 (265366.001) UTF - Unable to locate for restore: Microsoft Exchange Database Availability Groups\XXXdag.xx.xxx.net\Microsoft Information Store\XXX-General\Database\Display Name [Alias]\Top of Information Store\Sent Items\ Email Subject <000000002631da2e2730bb459b9b2c0d4754755d0700af5bc0bd27ba664f868df35632f7801f00d791213ec600003a3eafcf178c34499823d8be0032b3d100149225b3cc0000>
10:46:28 (265366.001) (265366.001) INF - GRE EXITING WITH STATUS = 0
10:46:28 (265366.001) Status of restore from copy 3 of image created 4/4/2013 7:33:24 PM = the restore failed to recover the requested files
10:46:29 (265366.001) (265366.001) INF - GRE RESTORED 1 OF 3 FILES SUCCESSFULLY
10:46:29 (265366.001) (265366.001) INF - GRE KEPT 0 EXISTING FILES
10:46:29 (265366.001) (265366.001) INF - GRE PARTIALLY RESTORED 0 FILES
10:46:29 INF - Server status = 2810
10:46:29 (265366.xxx) INF - Status = MS-Exchange-Server policy restore error.
10:46:29 INF - Server status = 5
10:46:29 (265365.xxx) INF - Status = the restore failed to recover the requested files.
I am checking the other Recommended Actions..
10-10-2013 06:01 AM
This seems to be the issue:
Unable to locate for restore: Microsoft Exchange Database Availability Groups\XXXdag.xx.xxx.net\Microsoft Information Store\XXX-General\Database\Display Name [Alias]\Top of Information Store\Sent Items\ Email Subject
Have you confirmed that the destination mailbox exist?
10-10-2013 06:38 AM
Yes, the mailbox exist and i had successfuly tested other GRT backups to this mailbox.
Marianne, the job fails only on duplicated image (duplicated from tape to disk) restore.
10-10-2013 06:59 AM
Almost as if the data to be restored cannot be found on the Disk Storage?
Probably time to log a Support call.
10-10-2013 07:54 AM
thanks for the inputs Marianne.. I have a case open for this issue.. we are working on it..
Meanwhile.. Is there a way to check the image file whether its ready for GRT restore? Is IMAGE_ATTRIBUTE related to this information?
10-29-2013 12:57 AM