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MS2012 and Exchange 2013 error 2 bpresolver

jmazzaro
Level 2
Partner Accredited Certified

Hi all,

 

I am having a problem setting up my Exchange 2013 policy using a DAG. Essentially, we are getting an error 2 during the snapshot. The log file is below.

 

14:39:47.635 [2716.5560] <4> bpresolver_main(): bpresolver output:
14:39:47.635 [2716.5560] <4> bpresolver_main(): -------------------------------------------------------------------
14:39:47.635 [2716.5560] <4> bpresolver_main(): -------------------------------------------------------------------
14:39:47.635 [2716.5560] <16> bpresolver_main(): bpresolver could not resolve the passed directive set.
14:39:47.635 [2716.5560] <4> bpresolver_main(): INF - RESOLVER EXCHANGE14 END WORKLIST 2
14:39:47.635 [2716.5560] <4> bpresolver_main(): INF - EXIT STATUS 2

6/26/2014 4:42:47 PM - Info nbjm(pid=213155) starting backup job (jobid=209) for client okcexchdag01, policy Exchange_2013, schedule Full 
6/26/2014 4:42:47 PM - Info nbjm(pid=213155) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=209, request id:{CFC05576-FD7A-11E3-9803-3F757377F30A}) 
6/26/2014 4:42:47 PM - requesting resource stu_disk_plsoknbumedia01
6/26/2014 4:42:47 PM - requesting resource plsoknbumaster01.NBU_CLIENT.MAXJOBS.okcexchdag01
6/26/2014 4:42:47 PM - requesting resource plsoknbumaster01.NBU_POLICY.MAXJOBS.Exchange_2013
6/26/2014 4:42:47 PM - requesting resource EXCHANGE_RESOLVER.plsoknbumaster01.Exchange_2013.okcexchdag01
6/26/2014 4:42:47 PM - granted resource plsoknbumaster01.NBU_CLIENT.MAXJOBS.okcexchdag01
6/26/2014 4:42:47 PM - granted resource plsoknbumaster01.NBU_POLICY.MAXJOBS.Exchange_2013
6/26/2014 4:42:47 PM - granted resource EXCHANGE_RESOLVER.plsoknbumaster01.Exchange_2013.okcexchdag01
6/26/2014 4:42:47 PM - estimated 0 Kbytes needed
6/26/2014 4:42:47 PM - begin Parent Job
6/26/2014 4:42:47 PM - begin Exchange 14 Resolver, Start Notify Script
6/26/2014 4:42:47 PM - Info RUNCMD(pid=213919) started           
6/26/2014 4:42:47 PM - Info RUNCMD(pid=213919) exiting with status: 0        
Status 0
6/26/2014 4:42:47 PM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 0:00:00
6/26/2014 4:42:47 PM - begin Exchange 14 Resolver, Step By Condition
Status 0
6/26/2014 4:42:47 PM - end Exchange 14 Resolver, Step By Condition; elapsed time: 0:00:00
6/26/2014 4:42:47 PM - begin Exchange 14 Resolver, Read File List
Status 0
6/26/2014 4:42:47 PM - end Exchange 14 Resolver, Read File List; elapsed time: 0:00:00
6/26/2014 4:42:47 PM - begin Exchange 14 Resolver, Resolver Discovery
6/26/2014 4:42:48 PM - Info bpbrm(pid=213926) okcexchdag01 is the host to restore to     
6/26/2014 4:42:48 PM - Info bpbrm(pid=213926) reading file list for client       
6/26/2014 4:42:48 PM - started process bpbrm (213926)
6/26/2014 4:42:50 PM - Info bpbrm(pid=213926) client_pid=14868           
6/26/2014 4:42:50 PM - Info bpbrm(pid=213926) from client okcexchdag01: TRV - BPRESOLVER has executed on server (OKCEXCH01) 
6/26/2014 4:42:51 PM - Warning bpbrm(pid=213926) from client okcexchdag01: WRN - Exchange database <\\okcexchdag01\Microsoft Information Store\DB01> not backed up.  See bpresolver log.
6/26/2014 4:42:51 PM - Warning bpbrm(pid=213926) from client okcexchdag01: WRN - Exchange database <\\okcexchdag01\Microsoft Information Store\DB02> not backed up.  See bpresolver log.
6/26/2014 4:42:51 PM - Info bpresolver(pid=14868) done.  status: 2        
6/26/2014 4:42:51 PM - Error bpbrm(pid=213926) no worklist items returned from bpresolver on client  okcexchdag01  
6/26/2014 4:42:51 PM - Info bpresolver(pid=14868) done. status: 2: none of the requested files were backed up 
Status 2
6/26/2014 4:42:51 PM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 0:00:04
6/26/2014 4:42:51 PM - begin Exchange 14 Resolver, Stop On Error
Status 0
6/26/2014 4:42:51 PM - end Exchange 14 Resolver, Stop On Error; elapsed time: 0:00:00
6/26/2014 4:42:51 PM - begin Exchange 14 Resolver, End Notify Script
6/26/2014 4:42:51 PM - Info RUNCMD(pid=213930) started           
6/26/2014 4:42:51 PM - Info RUNCMD(pid=213930) exiting with status: 0        
Status 0
6/26/2014 4:42:51 PM - end Exchange 14 Resolver, End Notify Script; elapsed time: 0:00:00
Status 2
6/26/2014 4:42:51 PM - end Parent Job; elapsed time: 0:00:04
none of the requested files were backed up(2)

- Standard VSS Snapshots.

- GRT = off

- Backing up to a PureDisk Storage Unit

- Starting services using a Domain Admin account with exchange priveleges.

Verified DNS and connectivity with bpclientcmd -hn, -ip, -self, -pn - from clients, media server, and master server. All good.

 

I believe the problem may be in exchange priveleges or the configuration of the Netbackup Mailbox. Does someone have a really good cookbook on how to set up the mailbox and how to test the exchange side using commands? I read the manual but we are coming up empty.

 

Thanks!

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Marianne
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Marianne
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Partner    VIP    Accredited Certified