02-13-2020 11:55 PM
Hi Veritas,
How can I fix this error if the appliance is running media and storage 02 14, 20 3:28:28 PM - Info nbjm (pid=5980) starting backup job (jobid=2354818) for client nbsvrmster, policy test, schedule test
02 14, 20 3:28:28 PM - Info nbjm (pid=5980) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=2354818, request id:{33791E03-30B6-4DA2-A59C-5D381534F512})
02 14, 20 3:28:28 PM - requesting resource stu_disk_netbackup-prod
02 14, 20 3:28:28 PM - requesting resource nbsvrmster.NBU_CLIENT.MAXJOBS.nbsvrmster
02 14, 20 3:28:28 PM - granted resource nbsvrmster.NBU_CLIENT.MAXJOBS.nbsvrmster
02 14, 20 3:28:28 PM - granted resource MediaID=@aaabx;DiskVolume=PureDiskVolume;DiskPool=dp_disk_netbackup-prod;Path=PureDiskVolume;StorageServer=netbackup-prod.asiaunited.com;MediaServer=nbsvrmedia.asiaunited.com
02 14, 20 3:28:28 PM - granted resource stu_disk_netbackup-prod
02 14, 20 3:28:29 PM - estimated 0 kbytes needed
02 14, 20 3:28:29 PM - Info nbjm (pid=5980) started backup (backupid=nbsvrmster_1581665308) job for client nbsvrmster, policy test, schedule test on storage unit stu_disk_netbackup-prod
02 14, 20 3:28:31 PM - started process bpbrm (pid=3624)
02 14, 20 3:28:33 PM - connecting
02 14, 20 3:28:33 PM - Info bpbrm (pid=3624) nbsvrmster is the host to backup data from
02 14, 20 3:28:34 PM - Info bpbrm (pid=3624) reading file list for client
02 14, 20 3:28:34 PM - Info bpbrm (pid=3624) starting bpbkar32 on client
02 14, 20 3:28:34 PM - connected; connect time: 0:00:00
02 14, 20 3:28:35 PM - Info bpbkar32 (pid=2884) Backup started
02 14, 20 3:28:35 PM - Info bpbkar32 (pid=2884) change time comparison:<disabled>
02 14, 20 3:28:35 PM - Info bpbkar32 (pid=2884) archive bit processing:<enabled>
02 14, 20 3:28:35 PM - Info bpbkar32 (pid=2884) not using change journal data for <C:\nbat\For windows\nbdeployutilconfig.txt>: not enabled
02 14, 20 3:28:35 PM - Info bptm (pid=4028) start
02 14, 20 3:28:36 PM - Info bptm (pid=4028) using 262144 data buffer size
02 14, 20 3:28:36 PM - Info bptm (pid=4028) setting receive network buffer to 1049600 bytes
02 14, 20 3:28:36 PM - Info bptm (pid=4028) using 30 data buffers
02 14, 20 3:29:38 PM - Critical bptm (pid=4028) Storage Server Error: (Storage server: PureDisk:netbackup-prod.asiaunited.com) _getURL_Worker: Failed to complete CURL webservice: Connection timed out after 20000 milliseconds (connection timed out). Ensure storage server services are running and operational. V-454-93
02 14, 20 3:29:39 PM - Critical bptm (pid=4028) sts_open_server failed: error 2060022 software error
02 14, 20 3:29:39 PM - Critical bptm (pid=4028) failure to open sts for storage server netbackup-prod.asiaunited.com: plug-in reports error 2060022 software error
02 14, 20 3:29:39 PM - Info bptm (pid=4028) EXITING with status 83 <----------
02 14, 20 3:29:39 PM - end writing
02 14, 20 3:29:40 PM - Info bpbkar32 (pid=2884) done. status: 83: media open error
media open error (83)
Solved! Go to Solution.
02-16-2020 10:59 PM
More info, please. Is this a new Appliance in the environment and you are trying to run a test backup?
Has it ever worked before?
What have you checked to ensure that the Appliance is configured, that the master server can see it and that the storage server, disk pool, etc are are available and online?
Have a look at this error:
Storage Server Error: (Storage server: PureDisk:netbackup-prod.asiaunited.com) _getURL_Worker: Failed to complete CURL webservice: Connection timed out after 20000 milliseconds (connection timed out). Ensure storage server services are running and operational. V-454-93
Seems the master server cannot communicate with Appliance media server.
02-14-2020 09:59 AM
Hi jjimenez2,
Does this error occur on any backup or on a specific one? Could you give more details about the error and send details of the policy?
Regards,
Marra
02-16-2020 10:59 PM
More info, please. Is this a new Appliance in the environment and you are trying to run a test backup?
Has it ever worked before?
What have you checked to ensure that the Appliance is configured, that the master server can see it and that the storage server, disk pool, etc are are available and online?
Have a look at this error:
Storage Server Error: (Storage server: PureDisk:netbackup-prod.asiaunited.com) _getURL_Worker: Failed to complete CURL webservice: Connection timed out after 20000 milliseconds (connection timed out). Ensure storage server services are running and operational. V-454-93
Seems the master server cannot communicate with Appliance media server.