Media Open Error 83

[Mr__Backup_Man]

Hi,

I'm trying to backup files MSDP Storage Unit. 

Backups doesn`t work sucessfully. I`m having issues with this.

Master Server: Windows 2008 R2 64

26/11/2015 01:08:06 - requesting resource dedup.stu.nbudedup06
26/11/2015 01:08:06 - requesting resource rf0020500095562 NBU_CLIENT.MAXJOBS.EV-DOMINO01
26/11/2015 01:08:06 - requesting resource rf0020500095562 NBU_POLICY.MAXJOBS.EV-FS-INDEX
26/11/2015 01:08:06 - granted resource rf0020500095562 NBU_CLIENT.MAXJOBS.EV-DOMINO01
26/11/2015 01:08:06 - granted resource rf0020500095562 NBU_POLICY.MAXJOBS.EV-FS-INDEX
26/11/2015 01:08:06 - granted resource MediaID=@aaaaC;DiskVolume=PureDiskVolume;DiskPool=DedupPool06;Path=PureDiskVolume;StorageServer=rf00...
26/11/2015 01:08:06 - granted resource dedup.stu.nbudedup06
26/11/2015 01:08:06 - estimated 15798499 Kbytes needed
26/11/2015 01:08:06 - Info nbjm(pid=23160) started backup (backupid=EV-DOMINO01.rfoc.srf_1448593686) job for client EV-DOMINO01, policy EV-FS-INDEX, schedule Incremental on storage unit dedup.stu.nbudedup06
26/11/2015 01:08:11 - started process bpbrm (5208)
26/11/2015 01:08:20 - Info bpbrm(pid=5208) EV-DOMINO01 is the host to backup data from    
26/11/2015 01:08:20 - Info bpbrm(pid=5208) reading file list for client        
26/11/2015 01:08:24 - Info bpbrm(pid=5208) accelerator enabled          
26/11/2015 01:08:26 - connecting
26/11/2015 01:08:27 - Error bpbrm(pid=5208) failed to get available backup ids from storage server(rf0020500095523), host(rf0020500095523)  
26/11/2015 01:08:27 - Info bpbrm(pid=5208) There is no complete backup image match with track journal, a regular full backup will be performed.
26/11/2015 01:08:30 - connected; connect time: 0:00:04
26/11/2015 01:08:31 - Info bpbrm(pid=5208) starting bpbkar32 on client        
26/11/2015 01:08:33 - Info bpbkar32(pid=54952) Backup started          
26/11/2015 01:08:34 - Info bptm(pid=672) start            
26/11/2015 01:08:34 - Info bptm(pid=672) using 262144 data buffer size        
26/11/2015 01:08:34 - Info bptm(pid=672) setting receive network buffer to 1049600 bytes      
26/11/2015 01:08:34 - Info bptm(pid=672) using 30 data buffers        
26/11/2015 01:08:36 - Critical bptm(pid=672) Storage Server Error: (Storage server: PureDisk:rf0020500095523) PdvfsRead: Failed to read from spoold (No such file or directory). Ensure storage server services are running and operational. V-454-19
26/11/2015 01:08:37 - Critical bptm(pid=672) sts_open_server failed: error 2060018 file not found      
26/11/2015 01:08:37 - Critical bptm(pid=672) failure to open sts for storage server rf0020500095523: plug-in reports error 2060018 file not found
26/11/2015 01:08:37 - Info bptm(pid=672) EXITING with status 83 <----------        
26/11/2015 01:08:44 - Info bpbkar32(pid=54952) done. status: 83: media open error      
26/11/2015 01:08:44 - end writing
media open error (83)

Any assistance would be very much appreciated.

[Marianne]

I have moved this discussion to NetBackup forum as this is not separate PureDisk product. Before we have a look at logs - which NBU version is this? Has this worked previously? If so, has any changes been made such as uppercase vs lowercase client names used in policy? PS: for disk you need bpdm log as well.

[Marianne]

Have you seen this error? "Failed to read from spoold (No such file or directory). Ensure storage server services are running and operational" Something must have changed or else it was never working properly.

[NBU35 · Accepted solution]

One time I faced same issue and that resolved by restarting NBU and Deduplication services on Media server holding MSDP.