10-17-2012 09:57 AM
Hi All ,
I am getttign an error the "Media Server currently not connected to master Server"
So please tell me what are the psibilities behind this issue and which thing to be indentified for this to reslove the same.
Please mentioned step by step.
Thanks in Advance.
Bharat
Solved! Go to Solution.
10-18-2012 10:19 AM
Have you recently installed any antivirus on that media server, I had similar issue once when we installed Macfee on one of the media server and it was behaving the same way. We had to do exclusions for all the netbackup processes to make it work.
I don't think it is name resolution issue but please make sure hostname lookup problems can also trigger this error. Verify the forward and reverse lookups are working properly for the master and media server.
At the top you said I able to communicate from the master server but not able to connect through Media Server
What does that mean?
10-17-2012 10:16 AM
Is this an old Media server that was working before or a new media server?
When do you see this error? When running a backup job?
What Version of NetBackup?
Are the media server processes running? Run netbackup\bin\bpps
Is the media server in emm? Run: netbackup\bin\admincmd\nbemmcmd -listhosts (is it in that list?)
Is the media server in the Master server SERVER list?
Can the master server communicate to the media server? Run: netbackup\bin\admincmd\bpclntcmd -host <media server name> from the master server
Can the media server communicate to the master server? Run: netbackup\bin\admincmd\bpclntcmd -host <media server name> from the media server
10-17-2012 10:17 AM
Do you have the services running on the master server, please check them?
Is this a new media server that is configured? If so make sure added properly in master server properties or in bp.conf file. Also make sure media server is pointing to the master server.
Where are you getting this error? Please provide more information
10-17-2012 10:50 AM
What they're too polite to ask you is: Are these real servers, or are you currently in an interview?
10-17-2012 11:14 AM
Hi All ,
Is this an old Media server that was working before.
I see this error at the the time of Backup
What Version of NetBackup:- 6.5.4 of Media Serve and Same version on Master Server
Are the media server processes running? Run netbackup\bin\bpps
--> When i get this error i recycled the Netbackup Services but after recycled ony 3 process are running "ltis , inetd and bpcd.
Is the media server in emm? Run: netbackup\bin\admincmd\nbemmcmd -listhosts (is it in that list?)
--> Yes server in EMM and showing out-put in nbemmcmd -listhost(Media Server Name)
Is the media server in the Master server SERVER list?
-Yes server is in Serve list
Can the master server communicate to the media server? Run: netbackup\bin\admincmd\bpclntcmd -host <media server name> from the master server
--->I able to communicate from the master server but not able to connect through Media Server
Can the media server communicate to the master server? Run: netbackup\bin\admincmd\bpclntcmd -host <media server name> from the media server
-->Below communication are happned
bpclntcmd -pn , bpclntcmd -hn , bpclntcmd -ip ,
Thanks
Bharat
10-17-2012 11:20 AM
it would also be nice if Bharat could update unresolved forum posts:
https://www-secure.symantec.com/connect/forums/unable-configure-drive-media-server
https://www-secure.symantec.com/connect/forums/need-information-about-bpbrmds-process
https://www-secure.symantec.com/connect/forums/ndmp-drive-status
https://www-secure.symantec.com/connect/forums/need-scripts
https://www-secure.symantec.com/connect/forums/raw-backup-restoration-failing
10-17-2012 01:11 PM
I am agreewith Marianne.....
Dear Bharat,
Below command will tell you actual status of that media server. (run on master server & post o/p)
/usr/openv/netbackup/bin/admincmd/./nbemmcmd -getemmserver
after recycle NBU services AVRD & VMD is missing !!! & hence can you re-check licencing also.
let us know how many tape drives visible on this media server ?
are you able to take file level backup from master to media (client) ?
10-17-2012 10:04 PM
Hi Yogesh ,
Find the output for this command.
Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195)
Command did not complete successfully.
I had tried this
http://www.symantec.com/business/support/index?page=content&id=TECH66433
but issue still present.
Thanks & Regards
Bharat
10-17-2012 10:32 PM
i recycled the Netbackup Services but after recycled ony 3 process are running "ltis , inetd and bpcd.
ltis? Did you perhaps mean ltid?
Did you remember to restart pbx as well?
Please show us output of 'bpps -x' on the media server as well as output of 'nbemmcmd -listhosts -verbose' on the master server. If there are many media servers, just copy & paste the section for problematic media server.
PS: You really need to upgrade your environment. NBU 6.x reached EOSL on 3 October....
10-17-2012 10:35 PM
Try folowing steps to ensure that PBX and NetBackup processes go running.
If no lock, please check on both side(master and media) if hostname of both hosts are registered in server list(SERVER line in bp.conf), which IP address is used as source address when communiating with each other, which hostname is resolved by peer address. also check if any sort of firewall are enabled on network and host.
10-18-2012 02:39 AM
HI All ,
Apologies, This is a windows media server and i tried this all thig as you mentioned for Windows
I had restart the PBX (Symantec private Branch) and also recycle the NBU Services.
Please find the o/p of nbemmcmd -getemmserver
"Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195)"
And below process are runnig.
COMMAND PID LOAD
bpcompatd 1252 0.000%
bpinetd 3164 0.000%
bpjava-msvc 3312 0.000%
ltid 4208 0.000%
nbrmms 4640 0.000%
nbsl 5604 0.000%
nbsvcmon 5704 0.000%
vmd 5864 0.000%
tldd 6296 0.000%
avrd 6320 0.000%
bpps 8452 0.000%
Thanks
Bharat
10-18-2012 02:52 AM
Seems everything is running fine on the Media server.
Please run these commands on the Master server and post output:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
10-18-2012 04:36 AM
Hi,
We can not see the pbx running in provided o/p. Can u recheck it?
Thanks,
GS
10-18-2012 05:04 AM
PBX does not show in bpps output on Windows server.
The fact that all Media Manager processes (ltid, tldd, avrd, vmd) are running tells me that PBX comms with EMM is fine.
10-18-2012 05:23 AM
If the media server or master server have been rebooted then this lack of communication can ocurr
If you go to Media and Device Management - Devices - Media Servers
and right click the media server in question then select Stop/Restart Device Manger Service - then select stop/restart and click Apply .... if it actually connects and re-starts the service then you may well find that after a couple of minutes it comes back on line
Go to Activity monitor then select View - Refresh all and then check to see if it is online again.
If not then check that Windows Firewall has not turned on (AD Group policy can do this)
Hope this helps
10-18-2012 07:06 AM
Hi,
Check the settings of the media server under the EMM DB
From EMM Server:
nbemmcmd -listhosts -verbose -display_server -machinename <media server> -machinetype media
The output here will show several lines, you are looking for:
MachineState = not active for tape drives and disk jobs (14)
If is something different like:
MachineState = not active for disk jobs (8)
than your media server is offline and unable to communicate with your EMM box, something that occasionally works is:
From master server:
vmoprcmd -activate_host -h <media server>
Tks.
10-18-2012 09:51 AM
Hi Marianne ,
PFA o/p for listed commend.
Hi Mark ,
Please find the out-put while we try to resatrt the media manager services for that Media Server.
bcptalanal.jpg
Hi G.S
Please find the o/p for your listed commend.
bcptalanal.txt
Thanks
Bharat
10-18-2012 10:19 AM
Have you recently installed any antivirus on that media server, I had similar issue once when we installed Macfee on one of the media server and it was behaving the same way. We had to do exclusions for all the netbackup processes to make it work.
I don't think it is name resolution issue but please make sure hostname lookup problems can also trigger this error. Verify the forward and reverse lookups are working properly for the master and media server.
At the top you said I able to communicate from the master server but not able to connect through Media Server
What does that mean?
10-18-2012 12:07 PM
We are still missing output of this command on the master server:
nbemmcmd -getemmserver
Have you checked media server for expired license keys?
Valid license keys needed on media servers:
Enterprise Server or Enterprise client
Library Based Tape Drives
Shared Storage Option (if drives are shared)
Seems you have quite a number of media servers in 'not active' state. Why is that?
The weird error that you are getting when trying to activate media server suggest that the master server might be problematic?
This command is valid for all post-6.x versions:
The reason why this command is producing error:
nbemmcmd -getemmserver -emmname bcptalanal -masterserver sf440
1) bcptalanal is not the EMM server
2) Master server name is SF440, not sf440
10-19-2012 12:24 AM
Hi Bharat,
Your media server is showing OFFLINE.
Please try : vmoprcmd -activate_host -h <Media Server>
and
nbemmcmd -updatehost -machinename <MEDIA_SERVER> -machinestateop set_tape_active -machinetype media -masterserver <MASTER_SERVER>
If they fails please provide the op.
Thanks,
GS.