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Media Server hangs when backup job running.

nick_netbackup
Level 4

The media server hangs when backup job running erveryday. The backup job is backup OS.How to troubleshooting?

6 REPLIES 6

revarooo
Level 6
Employee

nick,

 

Need more information. What OS is the media server, what version of NetBackup? Has this always happened? All backups to this media server result in it hanging? What type of backup - filesystem, database, snapshot?

nick_netbackup
Level 4

Media Server OS :suse10sp2. NBU version:7.0.1

It happened everyday.But it's ok when I manually backup.

Backup OS use BMR.

nick_netbackup
Level 4

Everyday backup job is running at 0:00. The server hung at about 0:10 or 1:00. No any error logs .When it hang  you can not login on. But pinging is OK.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

"But it's ok when I manually backup."  Is the manual backup with or without BMR? What happens if you run a backup without BMR?

What NBU logs are enabled on the media server?

Anything useful in /var/log/messages?

What other processes are running on the media server at or shortly after midnight?

nick_netbackup
Level 4

Manual backup with BMR.

There's no useful log in /var/log/messges and /usr/openv/logs.

There are  no other processes  running all day except NETBACKUP.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Enable the following logs in /usr/openv/netbackup/logs  (create directories):

bpcd
bpbkar
bptm
bpbrm