MediaServer unable to add credentials to write on HP StoreOnce

[stucci]

Hello all,

Problem: I am testing a new storage server HP StoreOnce but I have a problem to add credentials for one Media server.

Environment:    Master server AIX NBU version 7.6.1;     Media Server 1 AIX NBU version 7.6.1 (on this media the credentials work fine);     Media Server 2 AIX NBU version 7.6.1 (on this I have some problem).

Test and considerations: I follow the installation Guide supplied from HP, I attacched it. The problem is that when I add the Media Server 2 on access list to the OpenStorage I have this issue message:

"Add credentials failed for media server media-server-2: one or more invalid arguments(2060001)"

For "media-server-1" I did not have any problem, but for "media-server-2" it is one week that I try without success, I am desperate :)

Have you some suggestion or idea ??

thank you all

Stefano

[Marianne]

Is media-server-2 working fine as Media Server? 
Have you tried to configure Basic Disk STU as a test to verify that the media server is functioning correctly?

Have you checked and compared license keys installed on the 2 media servers?

Did you restart NBU (or just nbrmms) on media server after installing the plugin? 

Is the plugin correctly listed in 'bpstsinfo -pi' output on the media server?

[Nicolai]

Does media-server-2 have a correctly working network connection to the HP OnceStore device ?

[stucci]

Hello Marianne,

Is media-server-2 working fine as Media Server? yes it work fine.
Have you tried to configure Basic Disk STU as a test to verify that the media server is functioning correctly? the media server is an old installation and work properly.

Have you checked and compared license keys installed on the 2 media servers? No I have not

Did you restart NBU (or just nbrmms) on media server after installing the plugin? Yes I restarted NBU services.

Is the plugin correctly listed in 'bpstsinfo -pi' output on the media server? NO, the Plugin is not listed. I checked on Media Server 1 and the Plugin appear correctly, I am confuse

[stucci]

Hello Nicolai,

yes the network work fine.

[Marianne]

Okay, 1st thing to check is License keys. You need Data Optimization Option license. If you need to add it, restart NBU again, then check 'bpstsinfo -pi' again. If plug-in still not listed, follow steps in the manual to remove and reinstall the plug-in. Restart NBU again.

[stucci]

I checked the license but "Data Optimization Option" is not present in both servers, I list the output below:

MEDIA SERVER 1 (the server that work fine)

[root@media-server-1 /]# bpminlicense -list_keys -verbose
.............................
  file version    = 0x05000000
  time added      = 0x54e5986c Thu Feb 19 09:01:48 NTF 2015
  hostname        = media-server-1.intesabci.it
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 289538
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 89 Replication Director +
  Feature ID      = 88 Accelerator +
  Feature ID      = 86 PureDisk Remote Office +
  Feature ID      = 85 PureDisk Option +
  Feature ID      = 84 SAN Client +
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 81 Enterprise Vault Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 79 Flexible Disk Option +
  Feature ID      = 78 OpenStorage Disk Option +
  Feature ID      = 76 Virtual Tape Option +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 71 Remote Client Support +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 54 Vault +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 40 SAP extension +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 37 Informix extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 27 NDMP +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

MEDIA SERVER 2

[root@media-server-2 /]# bpminlicense -list_keys -verbose
................................
  file version    = 0x05000000
  time added      = 0x54e59c4f Thu Feb 19 09:18:23 NTF 2015
  hostname        = media-server-2.intesabci.it
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 289538
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 89 Replication Director +
  Feature ID      = 88 Accelerator +
  Feature ID      = 86 PureDisk Remote Office +
  Feature ID      = 85 PureDisk Option +
  Feature ID      = 84 SAN Client +
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 81 Enterprise Vault Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 79 Flexible Disk Option +
  Feature ID      = 78 OpenStorage Disk Option +
  Feature ID      = 76 Virtual Tape Option +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 71 Remote Client Support +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 54 Vault +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 40 SAP extension +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 37 Informix extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 27 NDMP +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +

[bharathr]

1 - is the StoreOnce IP pingable from the media server ? if you are accessnig via FQDN - have you added the entry in your hosts file ? 

2- create a NFS share on StoreOnce and try to take backup to that via NetBackup BasicDisk 

3- Verify if you have the "Catalyst Client Permissions" set as ON on StoreOnce and if so, if this particular Media server has access to the Catalyst store ? If you can afford to set the permission to OFF, do so and try again. If not, supply the correct user/password 

4- Hope you have a Catalyst license installed on StoreOnce appliance ? 

5 - check if you have the latest NetBackup device mapping files -- the latest version i think should be 1.123 

restart the media server or services and let us know if this solves it ? 

[sdo]

Is it supported for two (or more) different media servers, even if they're in the same NetBackup domain, to use the same single HP StoreOnce OST target?

[stucci]

Hallo all,

thank you for suggestion, but now the most important problem to solve, I think it is that the Ost Plugin HP is not installed on Media !!

I tryed remove and reinstall Plugin but when run  'bpstsinfo -pi' I do not see it !

And I think that without plugin installed on media each test is useless.

On media server 1 if I run  'bpstsinfo -pi' I can see the plugin correctly listed:

Plugin Name: libstspihpqMT.so
        Prefix: hp-StoreOnceCatalyst
        Label: HP OST Plugin
        Build Version: 10
        Build Version Minor: 0
        Operating Version: 11
        Vendor Version: v3.1_135__30-01-2015

[Marianne · Accepted solution]

"Data Optimization Option" only appears on a license certificate. This used to be call deduplication option previously. Licensed features output has over the years not been updated to list features correctly and is still listing this feature as PureDisk.
So, your licensing is good.

All you need to do now is to ensure that the plug-in is installed correctly followed by NBU restart and then listed in bpstsinfo output.

[stucci]

Hello all,

I solved the problem.

My media server AIX don't had the packet .rpm "gcc-4.8.1-1" and so the plugin installation do not finished fine.

I contacted my support and they have installed gcc.rpm, after this I relaunched plugin installation and finally:

Plugin Name: libstspihpqMT.so
        Prefix: hp-StoreOnceCatalyst
        Label: HP OST Plugin
        Build Version: 10
        Build Version Minor: 0
        Operating Version: 11
        Vendor Version: v3.1_135__30-01-2015

At this point I am able to add the media server under Storage Server credential.

thank you all !!

regards