NAS & "network connection timed out(41)"

[saabsrule]

I’m getting the following error when backing up my NAS sometimes “network connection timed out(41)”. I saw that you can change the client properties from a 300 second timeout to something higher.  However, I was if someone has done anything else to fix this error on a NAS system.

11/30/2012 6:30:00 PM - Info nbjm(pid=6196) starting backup job (jobid=1369647) for client vcpinas01_xb4, policy 00085-NAS, schedule 00085-NAS-Full 

11/30/2012 6:30:00 PM - Info nbjm(pid=6196) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1369647, request id:{712B88BC-791D-493B-810B-1D24669AB827}) 

11/30/2012 6:30:00 PM - requesting resource ExaGrid08-NAS01-MKE

11/30/2012 6:30:00 PM - requesting resource 00807master01.NBU_CLIENT.MAXJOBS.vcpinas01_xb4

11/30/2012 6:30:00 PM - requesting resource 00807master01.NBU_POLICY.MAXJOBS.00085-NAS

11/30/2012 6:30:57 PM - granted resource 00807master01.NBU_CLIENT.MAXJOBS.vcpinas01_xb4

11/30/2012 6:30:57 PM - granted resource 00807master01.NBU_POLICY.MAXJOBS.00085-NAS

11/30/2012 6:30:57 PM - granted resource MediaID=@aaacI;DiskVolume=Exa08NAS.ExaMKE08.VCPImke;DiskPool=ExaGrid08-NAS-MKE;Path=Exa08NAS.ExaMKE08.VCPImke;StorageServer=VCPImke;MediaServer=00807media02.vcpi.com

11/30/2012 6:30:57 PM - granted resource ExaGrid08-NAS01-MKE

11/30/2012 6:31:03 PM - estimated 666901612 Kbytes needed

11/30/2012 6:31:03 PM - begin Parent Job

11/30/2012 6:31:03 PM - begin Stream Discovery, Start Notify Script

11/30/2012 6:31:03 PM - Info RUNCMD(pid=17456) started           

11/30/2012 6:31:04 PM - Info RUNCMD(pid=17456) exiting with status: 0        

Status 0

11/30/2012 6:31:04 PM - end Stream Discovery, Start Notify Script; elapsed time: 00:00:01

11/30/2012 6:31:04 PM - begin Stream Discovery, Stream Discovery

Status 0

11/30/2012 6:31:04 PM - end Stream Discovery, Stream Discovery; elapsed time: 00:00:00

11/30/2012 6:31:04 PM - begin Stream Discovery, Policy Execution Manager Preprocessed

Status 41

12/1/2012 1:34:50 PM - end Stream Discovery, Policy Execution Manager Preprocessed; elapsed time: 19:03:46

12/1/2012 1:34:50 PM - begin Stream Discovery, Stop On Error

Status 0

12/1/2012 1:34:50 PM - end Stream Discovery, Stop On Error; elapsed time: 00:00:00

12/1/2012 1:34:50 PM - begin Stream Discovery, End Notify Script

12/1/2012 1:34:50 PM - Info RUNCMD(pid=31640) started           

12/1/2012 1:34:51 PM - Info RUNCMD(pid=31640) exiting with status: 0        

Status 0

12/1/2012 1:34:51 PM - end Stream Discovery, End Notify Script; elapsed time: 00:00:01

Status 41

12/1/2012 1:34:51 PM - end Parent Job; elapsed time: 19:03:48

network connection timed out(41)

[RamNagalla]

Status 41

12/1/2012 1:34:50 PM - end Stream Discovery, Policy Execution Manager Preprocessed; elapsed time: 19:03:46

12/1/2012 1:34:50 PM - begin Stream Discovery, Stop On Erro

elapsed time is 19 hours, seems it tried hard before to go for failure.

what is the netbackup Version , and  what is the method of NDMP backup that you are following

local, 3-way or Rremote?

did you check if the Volumes are avaliabe in the NAS failer, and authentications and alll?

[saabsrule]

The version of NB I'm running is 7.1.0.3 and am doing a Remote NDMP. I did check that NAS volumes are avaliable , and that I can authenticate. Is there a good log dir that I can look into for more info? bprd???

[Marianne]

I may be wrong. but job details looks more like a normal filesystem backup than NDMP backup?

Please show us policy config:

bppllist <policy-name> -U

[saabsrule]

bppllist 00085-NAS -U
------------------------------------------------------------

Policy Name:       00085-NAS

  Policy Type:         NDMP
  Active:              yes
  Effective date:      07/29/2011 12:00:00
  Mult. Data Streams:  yes
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     98
  Max Jobs/Policy:     4
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           ExaGrid08-NAS
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    yes
  Application Discovery:      no
  Discovery Lifetime:      0 seconds

  Granular Restore Info:  no
  Ignore Client Direct:  no
  HW/OS/Client:  NDMP          NDMP          vcpinas01_xb4

  Include:  SET TYPE=tar
            /root_vdm_24/0085VDM_UFS3
            /root_vdm_24/0085VDM_FS2
            /root_vdm_24/0085VDM_FS3
            /root_vdm_24/0085VDM_FS4
            /root_vdm_24/0085VDM_FS5
            /root_vdm_24/0085VDM_FS6
            /root_vdm_24/0085VDM_FS7
            /root_vdm_24/0085VDM_UFS1
            /root_vdm_24/0085VDM_UFS2
            /root_vdm_24/0085VDM_UFS4
            /root_vdm_24/0085VDM_UFS5
            /root_vdm_24/0085VDM_UFS6
            /root_vdm_46/EHS80085VDM_FS1
            /NASSTORAGE01

  Schedule:          00085-NAS-Full-Monthly
    Type:            Full Backup
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 13 (3 years)
    Number Copies:   1
    Fail on Error:   0
    Residence:       00085-NAS-Monthly
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Calendar sched: Enabled
      Allowed to retry after run day
      Friday, Week 3
    Residence is Storage Lifecycle Policy:     1
    Daily Windows:
          Friday     18:30:00  -->  Monday     05:40:00

  Schedule:          00085-NAS-Full
    Type:            Full Backup
    Frequency:       every 4 days
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 10 (60 days)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Friday     18:30:00  -->  Monday     05:40:00

  Schedule:          00085-NAS-Differential
    Type:            Differential Incremental Backup
    Frequency:       every 16 hours
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 10 (60 days)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Monday     19:40:00  -->  Tuesday    06:00:00
          Tuesday    19:40:00  -->  Wednesday  06:00:00
          Wednesday  19:40:00  -->  Thursday   06:00:00
          Thursday   19:40:00  -->  Friday     06:00:00

Thanks for the help....