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NB 7.6.0.1 Client Installation is failing.

dmendhekar
Level 3

Client Windows 2008 R2 Standard 64 bit.

 

Here is the installation log. ( *** Moved to attachment *** )

Error in log:

05-19-2015,13:16:36 :  DEBUG: Error 2738:  Could not access VBScript runtime for custom action 
05-19-2015,13:16:36 :  ERROR: Internal Error 2738. 
05-19-2015,13:16:40 :  Action ended 13:16:40: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.

 

Technical Document followed to resolve this issue but still installation is failing.

https://support.symantec.com/en_US/article.TECH57368.html
https://support.symantec.com/en_US/article.TECH69937.html
http://csi-windows.com/blog/all/27-csi-news-general/161-fixing-windows-installer-error-2738

Reference link from Microsoft.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-2738-could-not-access-vbscript-run-time-for/1a4499ae-8bc1-4534-9c6f-4d399ac70d9a

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Level 6
Partner    VIP    Accredited Certified
Seems you need to open a Support call with Microsoft. This is not a NetBackup issue.

View solution in original post

9 REPLIES 9

Marianne
Level 6
Partner    VIP    Accredited Certified

Sorry - still Microsoft error, not NBU. 
Another URL: http://yetanothercomputingblog.blogspot.sk/2011/12/error-2738-occurs-when-installing-msi.html

Is UAC turned off? 
Does installation user have local admin rights?

Re-registering the dll (as per MS docs) may need a reboot. 
Was this done?

Pritesh_Pisal
Level 5
Partner Accredited

See if this helps

Before installion go to start -> run -> Regsvr32 vbscript.dll

Then try to Install again.

if that didnt help then you may need reboot.

dmendhekar
Level 3

I tried it but still not working. 

Marianne
Level 6
Partner    VIP    Accredited Certified
Seems you need to open a Support call with Microsoft. This is not a NetBackup issue.

Yogesh_Patil
Level 4

Disable AV before install software and try to install client with admin rights.

Some time AV will not allow to install new softwares.

 

mph999
Level 6
Employee Accredited

You could try the following:

https://support.symantec.com/en_US/article.TECH57368.html

If this still fails, then I agree with Marianne that it would be best to speak with MS to determine why it is happening.

You could also try disabling any anti-virus or similar software you have and retry - this has been known to occassionally fix the issue.

dmendhekar
Level 3

i have logged a call with MIcrosoft.

dmendhekar
Level 3

Reinstall OS and then Installed NBU Client.

sdo
Moderator
Moderator
Partner    VIP    Certified

What was the solution?