NB error 5o

[A_M_Ash_]

hi,

Kindly find attached screenshot of job details the error number 50

Symantic Product Name: Symantec Netbackup

Product Version: 7.0.1

Operating System: HP-UX 11iv3

[Marianne]

Any possibility Client was rebooted at this point in time?

Is this an isolated case or happening to more jobs?

[NBU_TSE]

Could you please share the rest of the job details

[A_M_Ash_]

i have restarted the backup again but it failed again on the same server

this issue happened on specific server on 4 stream backup

we have two servers initiated 4 streams on them & it is isolated case not happening to more jobs

[A_M_Ash_]

the rest of the job details:

Sep 26, 2012 9:00:53 PM - requesting resource prodbar2_sl3k_d1

Sep 26, 2012 9:00:53 PM - requesting resource m4.NBU_CLIENT.MAXJOBS.prodbar2

Sep 26, 2012 9:00:53 PM - requesting resource m4.NBU_POLICY.MAXJOBS.TD_DP_PL_str3

Sep 26, 2012 9:00:54 PM - Waiting for scan drive stop sl3k_aixback_04, Media server: prodbar2

Sep 26, 2012 9:00:57 PM - granted resource  m4.NBU_CLIENT.MAXJOBS.prodbar2

Sep 26, 2012 9:00:57 PM - granted resource  m4.NBU_POLICY.MAXJOBS.TD_DP_PL_str3

Sep 26, 2012 9:00:57 PM - granted resource  GVE984

Sep 26, 2012 9:00:57 PM - granted resource  sl3k_aixback_04

Sep 26, 2012 9:00:57 PM - granted resource  prodbar2_sl3k_d1

Sep 26, 2012 9:00:57 PM - estimated 0 kbytes needed

Sep 26, 2012 9:00:58 PM - started process bpbrm (pid=8983)

Sep 26, 2012 9:00:58 PM - connecting

Sep 26, 2012 9:01:09 PM - connected; connect time: 0:00:00

Sep 26, 2012 9:01:10 PM - mounting GVE984

Sep 26, 2012 9:03:09 PM - mounted GVE984; mount time: 0:01:59

Sep 26, 2012 9:03:09 PM - positioning GVE984 to file 5

Sep 26, 2012 9:06:26 PM - positioned GVE984; position time: 0:03:17

Sep 26, 2012 9:06:26 PM - begin writing

Sep 26, 2012 9:06:41 PM - current media GVE984 complete, requesting next media Any

Sep 26, 2012 9:06:41 PM - granted resource  GVE963

Sep 26, 2012 9:06:41 PM - granted resource  sl3k_m4_15

Sep 26, 2012 9:06:41 PM - granted resource  prodbar2_sl3k_d1

Sep 26, 2012 9:06:41 PM - mounting GVE963

Sep 26, 2012 9:07:49 PM - mounted GVE963; mount time: 0:01:08

Sep 26, 2012 9:07:49 PM - positioning GVE963 to file 1

Sep 26, 2012 9:08:00 PM - positioned GVE963; position time: 0:00:11

Sep 26, 2012 9:08:00 PM - begin writing

Sep 27, 2012 2:11:33 AM - current media GVE963 complete, requesting next media Any

Sep 27, 2012 2:11:34 AM - Waiting for scan drive stop sl3k_aixback_04, Media server: prodbar2

Sep 27, 2012 2:11:34 AM - granted resource  GVE938

Sep 27, 2012 2:11:34 AM - granted resource  sl3k_aixback_04

Sep 27, 2012 2:11:34 AM - granted resource  prodbar2_sl3k_d1

Sep 27, 2012 2:11:34 AM - mounting GVE938

Sep 27, 2012 2:12:42 AM - mounted GVE938; mount time: 0:01:08

Sep 27, 2012 2:12:42 AM - positioning GVE938 to file 1

Sep 27, 2012 2:12:52 AM - positioned GVE938; position time: 0:00:10

Sep 27, 2012 2:12:52 AM - begin writing

Sep 27, 2012 6:24:01 AM - Error bpbrm (pid=8983) could not write FILE ADDED message to stderr

Sep 27, 2012 6:24:15 AM - Error bpbrm (pid=8983) could not write EXIT STATUS to stderr

Sep 27, 2012 5:49:34 AM - Error nbjm (pid=16539) nbrb status: RB deallocated orphaned resources

client process aborted  (50)

[A_M_Ash_]

this is ALL text in Job details.
 

i want to know what do you mean by NBU_TSE's request

[Marianne]

Seems you have posted job details at the same time that I was typing.

We need logs to see what is happening on media server and client.

Media server: bpbrm and bptm

Client: bpbkar

If log folders do not exist in netbackup\logs, please create them and post after next failure. Possibly a good idea to increase logging level on media server and client to something like 3.

Copy log files to reflect process name (e.g. bpbkar.txt) and post as attachments.

[A_M_Ash_]

hi ,

where is directotry to run the commands on Media server: bpbrm and bptm  &Client: bpbkar

[Marianne]

They are folders, not commands. Log folders/directories need to be created in order to enable logging.

Please see my previous post:

If log folders do not exist in netbackup\logs, please create them and post after next failure....

Unix location for logs:
/usr/openv/netbackup/logs

Windows location for logs:
<install-path>\veritas\netbackup\logs
 

[A_M_Ash_ · Accepted solution]

i have this reply from support :

The solution was:
1. Increase the CLIENT_READ_TIMEOUT to 5400 to give more time
2. Do some TCP/IP tuning on master server (RHEL 5.2)
net.core.rmem_max = 16777216
net.ipv4.tcp_rmem = 4096 87380 16777216
net.ipv4.tcp_wmem = 4096 65536 16777216
net.ipv4.tcp_no_metrics_save = 1
net.core.netdev_max_backlog = 30000
 

i don not know how to do 2nd step