NBCC -DEBUG gives me the following error

[Lotfi_BOUCHERIT]

Hello,

I am trying to upgrade my 7.0 netbackup to 7.1. I started with the execution of the command NBCC -debug -use_reg_cmd 32 and it gives me the following error which i do not understand:

************************************************************
1.0  Gathering initial NBCC information
1.1  Querying configured network interfaces

> "C:\WINDOWS\system32\ipconfig" 2>&1

Configuration IP de Windows


Carte Ethernet Connexion au réseau local 3 :

        Suffixe DNS propre à la connexion  :
        Adresse IP. . . . . . . . .á. . .  : X.X.X.114
        Masque de sous-rÚseau . . .á. . .  : 255.255.255.0
        Passerelle par dÚfaut . . .á. . .  :

Carte Ethernet Connexion au rÚseau local 2 :

        Suffixe DNS propre Ó la connexion  :
        Autoconfiguration d'adresse IP. .  : 169.254.25.129
        Masque de sous-rÚseau . . .á. . .  : 255.255.0.0
        Passerelle par dÚfaut . . .á. . .  :

1.2  Building hostname services information
DEBUG - os_chks::determine_host_services
DEBUG - Count of hostnames = 1
1
DEBUG - os_chks::chk_dns_hn
DEBUG - "C:\WINDOWS\system32\nslookup" srvXXX-nbu-1
DEBUG - *** win-piwyunoxyey.XXX.intranet ne parvient pas à trouver srvXXX-nb
u-1 : Server failed
DEBUG - Serveur :  win-piwyunoxyey.XXX.intranet
DEBUG - Address:  10.53.64.150
DEBUG - DNS IP Addresses detected for srvXXX-nbu-1
1

1.3  Obtaining initial NetBackup configuration information
OUT_DEBUG - os_chks::query_registry_values
OUT_DEBUG - Checking for values in HKEY_LOCAL_MACHINE/Software/VERITAS/NetBackup
/CurrentVersion/INSTALLDIR
Command = reg query "HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersio
n" /v "INSTALLDIR" /reg:32 2>&1
Exit status = 1

There was a problem obtaining the NetBackup installation path from the
Windows registry.

2.1  Processing detected NetBackup server entries
       There were no entries in the internal server entries list to process


     NBCC aborted!  No NetBackup catalog information was gathered
or checked.

************************************************************

What is the problem please???

Thanks in advance

 

[Wiriadi_Wangsa]

Hi Lotfi,

As per the log, NBCC failed at:

reg query "HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersion" /v "INSTALLDIR" /reg:32 2>&1

You can try running this command on its own and see if it works.

Just curious, any specific reason why you use -use_reg_cmd switch? 

[Dyneshia]

Since this is for an upgrade be sure you are running the latest version of NBCC ( 7.5.0.3 ) which you can download here : http://www.symantec.com/docs/TECH67840 and use the nbcc -upgrade switch.  This will show any inconstancies that would affect the upgrade.  Once you have the output you will need to open a case with support so they can review the details and let you know what need to be corrected.

[Lotfi_BOUCHERIT]

Hello,

I admit, that there was a problem in my command, the /reg:32, is not known by the version i am using of NBCC.

Here is the the result of NBCC -debug:

*********************************************************************************

1.2  Building hostname services information
DEBUG - os_chks::determine_host_services
DEBUG - Count of hostnames = 1
1
DEBUG - os_chks::chk_dns_hn
DEBUG - "C:\WINDOWS\system32\nslookup" srvXXX-nbu-1
DEBUG - *** win-piwyunoxyey.XXX.intranet ne parvient pas à trouver srvXXX-nb
u-1 : Server failed
DEBUG - Serveur :  win-piwyunoxyey.XXX.intranet
DEBUG - Address:  10.53.64.150
DEBUG - DNS IP Addresses detected for srvXXX-nbu-1
1

1.3  Obtaining initial NetBackup configuration information
OUT_DEBUG - os_chks::query_registry_values
OUT_DEBUG - Checking for values in HKEY_LOCAL_MACHINE/Software/VERITAS/NetBackup
/CurrentVersion/INSTALLDIR
OUT_DEBUG - INSTALLDIR = REG_SZ = C:\Program Files\Veritas\

"C:\Program Files\Veritas\NetBackup\bin\admincmd\bpgetconfig" -g srvXXX-nbu-1
-L 2>&1
Client/Master = Master
       NBCC is being run on NetBackup master server
       srvXXX-nbu-1

The filesystem for the
output\nbcc\srvXXX-nbu-1_NBCC_20130902_121948
directory doesn't have 1024000 KB of space available.
Evaluate the space available and the potential space requirements
needed by NBCC to perform the consistency checks and look at the
potential usage of the -kbfree command line switch.
2.1  Processing detected NetBackup server entries
       There were no entries in the internal server entries list to process


     ***NBCC encountered an error condition of some type  ***
     ***     that prevented the completion of processing! ***

       Please review STDOUT and STDERR messages along with contents of the
       .\output\nbcc\srvXXX-nbu-1_NBCC_20130902_121948\nbcc-info.txt file
       for possible indications of the error condition.  Once the error

       issue have been resolved, run NBCC again.

2.2  Preparing to create support package...

2.3  Analyzing available bundling programs...
Le chemin d'accès spécifié est introuvable.
       Utilizing makecab
2.4  Identifying output files to include in support package...
2.5  Analyzing disk usage...
>>>    NBCC has calculated that there is not
       sufficient free space in the directory
         .\output\nbcc\srvXXX-nbu-1_NBCC_20130902_121948
       to create the support package srvXXX-nbu-1_NBCC_20130902_121948.
       Please deliver the following NBCC output files to
       Symantec NetBackup support for analysis:
nbcc-gather.txt
nbcc-info.txt

*********************************************************************************

About the first highlighted error, i don't know what i have to do,

About the second one, i confirm that there's more than 20 GB in the hard disk as free space

Any help please?

[mph999]

Download a later version of nbcc and try that. http://www.symantec.com/business/support/index?page=content&id=TECH67840