03-14-2014 07:34 AM
In running the NBCC command on a 6.5.3.1 master server to prepare for a 7.1.0.4 upgrade the command always fails on phase 2 with "no storage servers found!". This kills the script and it will not proceed any further. The problem here is there are no storage servers configured on this master. Is there a way to get past this?
03-14-2014 07:45 AM
I think "no storage server found" is a information message.
Somthing else might kill NBCC - How does NBCC end - any messages or core dumps ?
For reference:
http://www.symantec.com/docs/HOWTO91327
03-14-2014 07:49 AM
This is how the script ends: Hope this helps.
2.4 Obtaining Storage Server information...
NBCC encountered an error attempting to run the
/usr/openv/netbackup/bin/admincmd/nbdevquery -liststs -U 2>&1
command. The exit status was 227.
no storage servers found!
Please correct this condition and run NBCC again.
There was an error encountered by NBCC in the
collection or analysis of the NetBackup configuration information.
No consistency checking will be done. Please correct the issue and
run NBCC again.
03-14-2014 08:02 AM
First off I would reccomend downloading the 7.6 NBCC (that is its version rather than the NBU version) and use that.
It is worth looking in the output folder to see what is in the info file as it may give a clue
NBCC does tend to just stop once it hits an error - you have to fix that before it goes further
If there is no output then either run it with the -nozip -nocleanup switches or as it is an old version it probably asks you whether you want to make a support package in which case say "yes" so that you can take a look at the output
If you have an output let us see the main info files if possible
03-14-2014 08:26 AM
I suspect if you run this ;
/usr/openv/netbackup/bin/admincmd/nbdevquery -liststs
It will fail then, or rather give the no storage servers found message ?
I would certainly download a new version as first resort, as suggested by Mark
03-14-2014 08:30 AM
I am using the newest version of the NBCC tool. I have also run the nbdevquery -liststs command and gotten the same error. It is the weirdest thing...no one has ever seen this before!
03-14-2014 08:49 AM
So do you have storage servers?
Are you running this from the Master?
What O/S is the Master?
Give us what details you can so we get a full picture of your site
Thanks
03-14-2014 08:50 AM
You can always open a support case with Symantec. If NBCC find errors before upgrade - and it usally does - you will need support from them anyway.
03-14-2014 08:54 AM
I have a symantec case open on it...I was trying to do research as the symantec tech was not familiar with it.
this is a solaris 10 master server, it does not have storage servers configured on it. It is running the latest version of NBCC and will not be past the second phase.
03-14-2014 08:59 AM
What does nbemmcmd -listhosts -verbose say?
Are all the servers displayed in existance?
03-14-2014 12:46 PM
You will find 2 downloads on this page: http://www.symantec.com/docs/TECH156730
NBU 7.5.0.3 and 7.6 version.
Try the 7.5 version as well.
PS:
have you double-checked that you are running the correct Solaris nbcc version?
Sparc or x86?
03-14-2014 02:39 PM