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Support

NBU 6.0 MP1 cannot configure robot (HP DLT7000 Autoloader 718)

Joseph_Salzer
Level 3

‎03-01-2007 02:34 PM

Hi all,

I have an HP autoloader I am trying to use with netbackup 6.0 MP1 (on Windows
2003), I used this autoloader with backup exec without any issues, but I
can't get netbackup to recognize it. I've installed the netbackup drivers,
and still have the same issue. Windows recognizes both, the robot and the drive. When I try to configure it using the wizard
it says the following:

"Device configuration command 0 - robtype tld -port 2 -bus 0 -target 0 -lun 0> failed on host backup.domain.com
with the following error:
The EMM server failed to process the request (78)"

I am scratching my head as, I am not sure what is going on. I've used the tpconfig from the commnad line and I get the same result. It is so strange because when I use the wizard to add the robot, netbackup finds the right robot, but when I press "OK" that's when I get the error.

Does anyone know what I am missing?

Thanks!
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2 REPLIES 2

Rakesh_Khandelw
Level 6

‎03-01-2007 03:23 PM

Sounds like your EMM server doesn't know anything about your media server.

Run this command on EMM server to check if host is listed in EMM database or not

nbemmcmd -listhosts
or
nbemmcmd -listhosts -verbose

machinetype for your media server name should be showing -

MachineNbuType = media (1)

Also, make sure your media server is pointing to correct EMM server name.
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Rakesh_Khandelw
Level 6

‎03-01-2007 03:34 PM

If it's an upgrade to 6.0. Look at the technote -

EMM server failed to process the request (78)
http://support.veritas.com/docs/283177
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