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NBU 6.5.4 on Win2008x64

Oyvind_Sonderby
Level 5
Hello

Running Netbackup 6.5.4 on Win2003 (32bit). Have bought a new server (Dell PowerEdge R610) and my plan was to run Win2008server x64, and Netbackup 6.5.4 x64.
OS install looks good. Then I install 6.5.4 x64. Looking good:

Capture1.JPG

...but after this windows I get following:

Capture2.JPG

The server have no network for the moment. Can this be the problem or is it anything else? In the system/eventlog I see some error 7000: The NetBackup Enterprise Media Manager service failed to start due to the following error: The service did not respond to the start or control request in a timely fasion:

Capture3.JPG

Glad for all help :)

Regards Oyvind, Norway


1 ACCEPTED SOLUTION

Accepted Solutions

Oyvind_Sonderby
Level 5
Solved...!!

Could not run Windows Update either. Had to remove server from Domain, and do Windows Update. Then everything works OK.

View solution in original post

16 REPLIES 16

CY
Level 6
Certified
Hi, Please take a look at this knowledge base document: http://seer.entsupport.symantec.com/docs/318040.htm "Even if logged as an Administrator, it may be necessary to right-click in setup.exe and select the option to "Run as", specifying an administrator. Select "Allow" when the User Account Control window is displayed in the screen, then proceed with the NetBackup Update installation."

CY
Level 6
Certified
And here is another knowledge base document to explain why you have to run the installation program in a different way on Windows 2008 machine: http://seer.entsupport.symantec.com/docs/323265.htm

Mouse
Moderator
Moderator
Partner    VIP    Accredited Certified
Annoying problem with W2K8.

Run the patch from the Administator account. Right-click, Run-As.

It's also good idea to run BAR GUI and NBU Admin Console as Administrator as well. This will help you to avoid a bunch of very strange errors.


Omar_Villa
Level 6
Employee
Confirm you PBX service is running fine, that can be an other point of failure of why the EMM is not comming up.

Oyvind_Sonderby
Level 5
Thanks for help. Have tried to Right-Click, and choose Run as Administrator. But still same error.

This article: http://seer.entsupport.symantec.com/docs/323265.htm
looks like the same problem as I have, but Run As Administrator do not help.

Omar: What is PBX Service?

Any other clues?

rjrumfelt
Level 6
But below is a pretty quick but good description of PBX.  Looks like you can read more about it in the Security and Encryption Guide as well.

http://seer.entsupport.symantec.com/docs/306215.htm

Oyvind_Sonderby
Level 5
Can't find any service named PBX Service?

Mouse
Moderator
Moderator
Partner    VIP    Accredited Certified
VERITAS Private Branch Exchange

Mouse
Moderator
Moderator
Partner    VIP    Accredited Certified
VERITAS Private Branch Exchange

Andy_Welburn
Level 6
;)

In Services: "Symantec Private Branch Exchange provides single-port access to clients outside the firewall connecting to various services offered by Symantec products"

Oyvind_Sonderby
Level 5
Can't find 'Symantec Private Branch Exchange' or VERITAS Private Branch. Maybee Netbackup removes this servive when it does a rollback, after installation fails?

Oyvind_Sonderby
Level 5
Solved...!!

Could not run Windows Update either. Had to remove server from Domain, and do Windows Update. Then everything works OK.

T_N
Level 6
Hi Oyvind

Please give me the procedure how to install Win2008 and how could you fix this issue, thanks.

T


TIKI
Level 3

Dear Sir

I have a 6.5.3 master server (solaris 9) and connect  Tape library with SCSI &  SAN ( robot by scsi , Tape Driver by SAN) . Today I install a media server on windows 2008 sp2 x64 with NBU 6.5.2 x64. I can see all driver by SAN . But when I upgrade it to 6.5.3 that the Remote manager monitor server can't stop . I must kill the nbrmms process and the upgrade can go on.
When the installation is finish , I restart my 2008 server . But when I use tpconfig command there are no any respond . And I cant start the EMM service . And I use bpdown commend then the Remote manager monitor server can't stop .
Could anybody  help me please ?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Hi TIKI

Please post a new thread. This query has been resolved.

Andy_Welburn
Level 6
"Hijacking" four posts with the same query will NOT get your problem resolved any quicker!

Follow Mariannes suggestion & create a NEW post for your issue.

Thanks.



https://www-secure.symantec.com/connect/forums/install-netbackup-enterprise-server-65-window-server-2008-fail
https://www-secure.symantec.com/connect/forums/win2008-nbu-master-media-servers
https://www-secure.symantec.com/connect/forums/procedure-install-nbu-654-win-2008-sp2-64-bits