10-24-2012 02:19 AM
Master and Media server Windows 2008
NetBackup 7.1
Exchange DAG 2010
Phyusical host names PRASAGPPMBX01 and PRASAGPPMBX02
Virtual hyost name PRASAGPPDAG01
Attempting to create new policy for Exchange backups. Followed tech tip/note for DAG backups. Firstly for PPMBX01.
Error when running manual test backup at botom. client/server handshaking failed (26)
Must we be able to ping the Virtual host name from master and media server? If yes - can we add it to HOSTS file?
Must we build same policy with same virtual host for PPMBX02?
What handshaking is happening?
10/24/2012 10:54:20 - Error bpbrm (pid=4504) bpcd on PRASAGPPDAG01.prasa.com exited with status 48: client hostname could not be found
10/24/2012 10:54:20 - Info bpbrm (pid=4504) PRASAGPPDAG01.prasa.com is the host to restore data
10/24/2012 10:54:20 - Info nbjm (pid=4368) starting backup job (jobid=1348) for client PRASAGPPDAG01.prasa.com, policy Exchange, schedule Daily-Full
10/24/2012 10:54:20 - Info nbjm (pid=4368) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=1348, request id:{F3115823-0F32-42C1-AB55-159044BB526C})
10/24/2012 10:54:20 - requesting resource prasagppbck02-hcart2-robot-tld-0
10/24/2012 10:54:20 - requesting resource prasagppbck01.prasa.com.NBU_CLIENT.MAXJOBS.PRASAGPPDAG01.prasa.com
10/24/2012 10:54:20 - requesting resource prasagppbck01.prasa.com.NBU_POLICY.MAXJOBS.Exchange
10/24/2012 10:54:20 - requesting resource EXCHANGE_RESOLVER.prasagppbck01.prasa.com.Exchange.PRASAGPPDAG01.prasa.com
10/24/2012 10:54:20 - granted resource prasagppbck01.prasa.com.NBU_CLIENT.MAXJOBS.PRASAGPPDAG01.prasa.com
10/24/2012 10:54:20 - granted resource prasagppbck01.prasa.com.NBU_POLICY.MAXJOBS.Exchange
10/24/2012 10:54:20 - granted resource EXCHANGE_RESOLVER.prasagppbck01.prasa.com.Exchange.PRASAGPPDAG01.prasa.com
10/24/2012 10:54:20 - estimated 0 kbytes needed
10/24/2012 10:54:20 - begin Parent Job
10/24/2012 10:54:20 - Info RUNCMD (pid=2816) started
10/24/2012 10:54:20 - Info RUNCMD (pid=2816) exiting with status: 0
Operation Status: 0
10/24/2012 10:54:20 - end Parent Job; elapsed time 0:00:00
Operation Status: 0
Operation Status: 0
10/24/2012 10:54:20 - started process bpbrm (pid=4504)
Operation Status: 26
Operation Status: 0
10/24/2012 10:54:26 - Info RUNCMD (pid=6968) started
10/24/2012 10:54:26 - Info RUNCMD (pid=6968) exiting with status: 0
Operation Status: 0
Operation Status: 26
client/server handshaking failed (26)
Solved! Go to Solution.
10-24-2012 02:55 AM
ONLY use virtual name in backup policy.
Map physical node names to Virtual name as per this section in NBU For Exchange Manual:
10-24-2012 02:48 AM
You use the virtual service name in the policy.
Ping of the virtual hostname must work. Yes you can add it to the host file - but please use some additional time to ensure name resolution is in place - both forward and reverse. Also ensure physical nodes are resolvable.
10-24-2012 02:55 AM
ONLY use virtual name in backup policy.
Map physical node names to Virtual name as per this section in NBU For Exchange Manual:
10-24-2012 03:20 AM
Let me first sort out the network communication because at the moment the master and media server cannot ping the virtual host name(it can ping the physial host names).
10-24-2012 03:45 AM
Get hold of Network/DNS admin.
You should not have this issue in an 'All Windows' environment.
12-16-2012 08:49 AM
Just an update Willie
In case of host file entries, ensure hostname and fqdn both are added. Also same (hostname and fqdn , or prefer to add fqdn only under host properties)
Follow same fqdn method for policy creation (it's best to keep same naming trend with NBU,
For virtual name not able to ping from master/media. Cross check what IP does it resolves
12-22-2012 08:38 PM
Hi Willie
Missed this, Do update all mailbox servers under preferred servers (under policy attribute) according to active or passive you choose). So NBU can sync with CAS accordingly which indirectly resolves where DB copies are active or passive)