NBU 7.5.0.4 java console Protocol Code: 224 Status:227 errors

[jethrosun]

Hi

my customer is seeing these errors on  restore operation in both the jnbSA and windows version of the console gui. Its been happening since they upgraded to 7.5.0.4 The error message they see is;-

(SR)bplist:
       Protocol Code: 224
       Status: 227
       Time Taken: 875ms
       Error Msg: no entity was found
       Server Locale: es_ES
       TO[0]:  -S gsbackup -C rambla -Listpolicy -l -b -P -W -R 1 -t 13 -E -uni
x_files -X -s 1351290313 -e 1352501999 -keyword '' '/H/Ambit_Gov/Ciut_Conv/Ciutadania/AGENTS C═VIQUES 2011/'
       FROM[0]: no entity was found
       Aux data: null

I've seen similar problems reported for NBU 7.1, but not for 7.5.

Has anyone else seen this? Is there a patch available?

I have uploaded the screendump of the gui view just as the error occurs

regards

[RamNagalla]

are you having this issue only for one client or all the clients?

there is a change in catalog formate form 7.1 to 7.5. so it needs a migration..

so catalog migration compleated successfully when you did the upgrade?

[jethrosun]

Hi Nagalla

there are 2 clients involved where the problem can be replicated in jnbSA

i.) a solaris 10 master svr running

VERSION NetBackup 7.5.0.4

with java version "1.5.0_30"

and

ii.) a  windows client  with same problem in

Console windows java: "C:\Archivos de programa\Veritas\Java\nbjava.bat"

Running 

OS Name:                   Microsoft(R) Windows(R) Server 2003, Standard Edition
OS Version:                5.2.3790 Service Pack 2 Build 3790

10/16/12 19:20:55 Installed Symantec NetBackup 7.5.0.4 (7.5 Release Update 0 Maintenance Release 4) (NB_75_0_4_H)

It looks like they upgraded from 6.5.3. on client side and from 7.5.0.0 on master server.

I believe catalog migration completed OK.

regards

[RamNagalla]

when you say problem is with Java console (jnbSA). did you try to browse the files from the command line.

using bp or bpadm commands..?

and also let me know the out put of the below command..

/usr/openv/netbackup/bin/bplist -C <Clientname> -l -b -R 2 /

bpplinfo -policy <policyname> -U 

for both windows and solaris clients.