NBU 7.5.0.6 and EV 10.4

[InsentraCameron]

Hello,

I recently upgraded to EV 10.4. Since the EV server was upgraded the backups have failed. The backup target (EV server) has been updated. The directives have not changed. I have ensured that the directives were for EV 10.

Is there anything else to check that might help determine why the jobs are failing?

Backup Job Log

24/10/2013 11:00:36 PM - Info nbjm(pid=3404) starting backup job (jobid=43566) for client ev1.vpl.com, policy HO_EV_DATA, schedule Incr_Daily  
24/10/2013 11:00:36 PM - Info nbjm(pid=3404) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=43566, request id:{B5E61D64-B464-4323-AEA1-3C8F3317864F})  
24/10/2013 11:00:36 PM - requesting resource vshodd01_su
24/10/2013 11:00:36 PM - requesting resource nbu01.vpl.com.NBU_CLIENT.MAXJOBS.ev1.vpl.com
24/10/2013 11:00:36 PM - requesting resource nbu01.vpl.com.NBU_POLICY.MAXJOBS.HO_EV_DATA
24/10/2013 11:00:36 PM - granted resource nbu01.vpl.com.NBU_CLIENT.MAXJOBS.ev1.vpl.com
24/10/2013 11:00:36 PM - granted resource nbu01.vpl.com.NBU_POLICY.MAXJOBS.HO_EV_DATA
24/10/2013 11:00:36 PM - estimated 53056996 Kbytes needed
24/10/2013 11:00:36 PM - begin Parent Job
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Step By Condition
Status 0
24/10/2013 11:00:36 PM - end Enterprise Vault Quiesce, Step By Condition; elapsed time: 00:00:00
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Read File List
Status 0
24/10/2013 11:00:36 PM - end Enterprise Vault Quiesce, Read File List; elapsed time: 00:00:00
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Quiesce
24/10/2013 11:00:36 PM - Info nbjm(pid=3404) starting backup job (jobid=43566) for client ev1.vpl.com, policy HO_EV_DATA, schedule Incr_Daily  
24/10/2013 11:00:36 PM - Info nbjm(pid=3404) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=43566, request id:{B5E61D64-B464-4323-AEA1-3C8F3317864F})  
24/10/2013 11:00:36 PM - requesting resource vshodd01_su
24/10/2013 11:00:36 PM - requesting resource nbu01.vpl.com.NBU_CLIENT.MAXJOBS.ev1.vpl.com
24/10/2013 11:00:36 PM - requesting resource nbu01.vpl.com.NBU_POLICY.MAXJOBS.HO_EV_DATA
24/10/2013 11:00:36 PM - granted resource nbu01.vpl.com.NBU_CLIENT.MAXJOBS.ev1.vpl.com
24/10/2013 11:00:36 PM - granted resource nbu01.vpl.com.NBU_POLICY.MAXJOBS.HO_EV_DATA
24/10/2013 11:00:36 PM - estimated 53056996 Kbytes needed
24/10/2013 11:00:36 PM - begin Parent Job
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Step By Condition
Status 0
24/10/2013 11:00:36 PM - end Enterprise Vault Quiesce, Step By Condition; elapsed time: 00:00:00
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Read File List
Status 0
24/10/2013 11:00:36 PM - end Enterprise Vault Quiesce, Read File List; elapsed time: 00:00:00
24/10/2013 11:00:36 PM - begin Enterprise Vault Quiesce, Quiesce
24/10/2013 11:00:38 PM - started process bpbrm (13484)
24/10/2013 11:00:38 PM - started process bpbrm (13484)
24/10/2013 11:00:45 PM - end writing
Status 2
24/10/2013 11:00:45 PM - end Enterprise Vault Quiesce, Quiesce; elapsed time: 00:00:09
24/10/2013 11:00:45 PM - begin Enterprise Vault Quiesce, Stop On Error
Status 0
24/10/2013 11:00:45 PM - end Enterprise Vault Quiesce, Stop On Error; elapsed time: 00:00:00
Status 2
24/10/2013 11:00:45 PM - end Parent Job; elapsed time: 00:00:09
none of the requested files were backed up(2)
24/10/2013 11:00:45 PM - end writing
Status 2
24/10/2013 11:00:45 PM - end Enterprise Vault Quiesce, Quiesce; elapsed time: 00:00:09
24/10/2013 11:00:45 PM - begin Enterprise Vault Quiesce, Stop On Error
Status 0
24/10/2013 11:00:45 PM - end Enterprise Vault Quiesce, Stop On Error; elapsed time: 00:00:00
Status 2
24/10/2013 11:00:45 PM - end Parent Job; elapsed time: 00:00:09
none of the requested files were backed up(2)

[Konstantinos]

Hi InsentraCameronM,

can you check if you can put EV in and out of backup mode without an issue?

also please check bpresolver log under "install_path\Netbackup\logs\bpresolver" to see any errors reported there.

feel free to share the log and make sure that you have the Debug Levels set to 2 and 5 in the clients Backup, Archive, and Restore GUI.

[Ruchi]

Just to add while enabling the debugging keep genral=2, verbose=5 & database=9.

This would give required details to identify the issue.

[Marianne]

Since the EV server was upgraded the backups have failed. 

Please troubleshoot as if this is a new installation. It is possible that registry entries were overwritten as a result of the upgrade.

Check logon accounts as indicated in the manual. Search for 'Host Properties' in the manual for EV server and the SQL server credentials.