NBU 7.5.0.6 client upgrade

[Verneti_Berny]

Hi all,

I´m trying to upgrade my NBU from 7.5 to 7.5.0.6. I did updated master server (windows 2008 R2) and all windows clients to 7.5.0.6, but I have last one Linux client to update with this command "/bin/sh NB_update.install" and it shows me this error

"ERROR: Missing required server files in /tmp" 

VrtsNB_7.5.0.6.README

VrtsNB_7.5.0.6.postinstall

VrtsNB_7.5.0.6.postuninstall

VrtsNB_7.5.0.6.preinstall

VrtsNB_7.5.0.6.preuninstall

Exiting NB_update.install

NOTE:

Telemetry upload complete.

My client is RedHat 

Linux USCBT01 2.6.32-279.11.1.el6.x86_64 #1 SMP Sat Sep 22 07:10:26 EDT 2012 x86_64 x86_64 x86_64 GNU/Linux

NBU version on client is 7.5

I had downloaded follow 3 files and 

NB_CLT_7.5.0.6_tar-split.1of3

NB_CLT_7.5.0.6_tar-split.2of3

NB_CLT_7.5.0.6_tar-split.3of3

I´d used this command to unsplit files:

cat "file 1" "file 2" "file 3" > "file.tar"

Read and execute all steps on readme but the error persist.

Can anybody help me?

Thanks.

[Mark_Solutions · Accepted solution]

Can you actually see those files where you have extracted them (i assume in /tmp)

To be honest it sounds like the Linux server is a media server and actually needs the server patch as well

Are you sure it is just a client?

[Verneti_Berny]

Hi Mark,

Yes, those files are in /tmp.

I´m sure that it is a client, of course.

[quebek · Accepted solution]

Will you please paste the output from the following command

rpm -qa |grep -i symc

[Marianne]

Please show us all the files (ls -l output) that were extracted when you untar'ed the file.tar ?

[Verneti_Berny]

Output from this command is:

SYMCpddes-7.0.0.0-0.x86_64

SYMCnetbp-7.5.0.0-0.x86_64

SYMCnbjre-7.5.0.0-0.x86_64

SYMCnbjava-7.5.0.0-0.x86_64

SYMCnbclt-7.5.0.0-0.x86_64

SYMCpddea-7.0.0.0-0.x86_64

Thanks

[Verneti_Berny]

Hi Marianne, here is list of files: I put this in another directory /tmp/nbu, because there are more files in /tmp.

total 7608152

-rw-r--r-- 1 root root 3895350784 Nov 19 09:32 NB_CLT_7.5.0.6.tar

-rwxr-xr-x 1 root bin      111320 Jun 11 04:52 NB_update.install

-rw-r--r-- 1 root root          0 Nov 19 09:33 output.txt

-rw-r--r-- 1 root bin   358690441 Jun 11 04:28 VrtsNB_CLT_7.5.0.6.HP9000-800.tar.gz

-rw-r--r-- 1 root bin   523643744 Jun 11 04:25 VrtsNB_CLT_7.5.0.6.HP-UX-IA64.tar.gz

-rw-r--r-- 1 root bin    44723172 Jun 11 04:30 VrtsNB_CLT_7.5.0.6.INTEL.tar.gz

-rw-r--r-- 1 root bin   334904850 Jun 11 04:41 VrtsNB_CLT_7.5.0.6.Linux-IA64.tar.gz

-rw-r--r-- 1 root bin  1420490498 Jun 11 04:33 VrtsNB_CLT_7.5.0.6.Linux.tar.gz

-rw-r--r-- 1 root bin    39708050 Jun 11 04:43 VrtsNB_CLT_7.5.0.6.MACINTOSH.tar.gz

-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.postinstall

-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.postuninstall

-rwxr-xr-x 1 root bin       34287 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.preinstall

-rw-r--r-- 1 root bin        9299 Jun 11 04:53 VrtsNB_CLT_7.5.0.6.README

-rw-r--r-- 1 root bin   580626675 Jun 11 04:45 VrtsNB_CLT_7.5.0.6.RS6000.tar.gz

-rw-r--r-- 1 root bin   592329639 Jun 11 04:49 VrtsNB_CLT_7.5.0.6.Solaris.tar.gz

[root@USCBT01 nbu]# ftp

[Marianne]

SYMCnetbp-7.5.0.0-0.x86_64 says NBU Server software was installed, not just Client software.

Client software package is SYMCnbclt. SYMCnetbp is Server package.

You will have to download Server patch as well.

[quebek]

Exaclty - that's why I asked for this output from rpm -qa...

I would deinstall everyting there (you should follow the unisntall instructions from NBU install guide for your OS) and install pure client SW. Maybe preserve the exclude_list* include_list* if any

And of course mark Mark_solutions post as solution ;) Mark is your nick anyhow connected to solutions you provide ;)

[Verneti_Berny]

My client could be running as client with server software installed?

[Mark_Solutions]

quebek ... The company i work for is known as "Solutions" (easier to say than Cognitive Network Solutions) hence my nick name ... only after i signed up did I realise that the "mark as solution" button exists - but i have done my best to live up to my nick name since i joined!!

[Marianne]

Correct. 

Server software includes Client Software.

You will see folders under /usr/openv such as 
/usr/openv/volmgr
/usr/openv/netbackup/bin/admincmd
/usr/openv/netbackup/bin/goodies

Server software also has a 'version' file here:
/usr/openv/netbackup/version 
in addition to the Client version file:
/usr/openv/netbackup/bin/version 

[Verneti_Berny]

Thank you everybody, but now I have another problem.

Who gave me the solutions, all of you helped me to fix my problem.

I think of Quebek started solution asking me for files I had on my client.

This is a problem for ohters?

[quebek]

Hello Mark

Thank you for answering. I found it funny ;) Mark_Solutions and Mark as Solution. Nice 'coincidence'...

[quebek]

I am opting for Mark - he was the first one to negate that this is pure client....

I think you can even split the solution into two posts... I am all for Mark.

[quebek]

aa btw to check if this is pure clients verify if there are not storage units attached to this one system, ie:

bpstulist -U ran from Master server

search for Host Connection and make sure this client is not mentioned there...

#EDIT#

Or more practical one

nbemmcmd -listhosts
 

and search for this client name next to media...

[Marianne]

Mark was first to ask about Server installation over here:
https://www-secure.symantec.com/connect/forums/nbu-7506-client-upgrade#comment-9456791

Then quebek helped us to find out by asking rpm output:
https://www-secure.symantec.com/connect/forums/nbu-7506-client-upgrade#comment-9456961

You can select the 'Request Split Solution' link if you want to mark both posts.