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NBU 7.5 - Backup Failed - Exit Status 13

Hello,

I am receiving an error on a backup and I'm not sure how to exactly determine the problem.

I am running NBU 7.5, EV 10, Running a Daily Incremental backup of the Open Partitions.

 

Here is the error I see from the log: (log is attached as well)

15:11:07.845 [1264.9324] <2> bpbrm write_continue_backup: wrote CONTINUE BACKUP on COMM_SOCK <644>
15:11:07.845 [1264.9324] <2> write_file_names: buffering file name 'Enterprise Vault Resources:\EV Site (US TGP (xxxxxxx-xxL-SQL03/ENTERPRISEVAULT))\EV Vault Store Group (Vault Store Group)\FingerPrint Databases\FingerPrint DB (xxxxxxxx-xxL-SQL03/ENTERPRISEVAULT/EVVSGVaultStoreGroup_1_1)\' for output
15:11:07.845 [1264.9324] <2> write_file_names: successfully wrote buffer to COMM_SOCK
15:11:07.845 [1264.9324] <2> bpbrm main: wrote CONTINUE on COMM_SOCK
15:11:07.985 [2304.9976] <2> bpcr_get_version_rqst: bpcd version: 07500003
15:11:08.266 [1264.9324] <2> bpbrm main: from client xxxx-xxL-SEV01: INF - Open File Backup license is not installed on the server.  Open File Backup usage will be disabled.
15:11:08.266 [1264.9324] <2> bpbrm main: ESTIMATE -1 -1 xxxxxxxx-xxxxL-SEV01_1347480660
15:11:08.406 [2304.9976] <2> bpcr_get_version_rqst: bpcd version: 07500003
15:11:08.625 [2304.9976] <2> bpbrm Exit: client backup EXIT STATUS 13: file read failed
15:11:09.280 [1264.9324] <16> bpbrm main: from client xxxxxxx-SEV01: ERR - Can't open object. Aborting backup: Enterprise Vault Resources:\EV Site (US TGP (xxxxxxxxx-SQL03/ENTERPRISEVAULT))\EV Vault Store Group (Vault Store Group)\FingerPrint Databases\FingerPrint DB (xxxxxxxx-SQL03/ENTERPRISEVAULT/EVVSGVaultStoreGroup_1_1)\EVVSGVaultStoreGroup_1_1 (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.).
15:11:09.280 [1264.9324] <2> bpbrm main: client xxxxxx-SEV01 EXIT STATUS = 13: file read failed

 

Thanks in advance,

 

LSaldana

1 Reply

I wonder why Open File Backup

I wonder why Open File Backup is disabled. Did you install your master server with license key that was published for older version?

Also check bpbkar32, beds logs and Event log on the client. IF you are in urgent situation, it is better to open a case with symantec.