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NBU 7.5 Error Status 98 end Restore

Henning_General
Level 4

Hello,

I need some help. I want to restore LTO3 tapes with a robot libary. I want to restore via ndmp to an cellera ns480 (nas).

I´m getting the following error message:

12/4/2015 10:29:06 AM - begin Restore
12/4/2015 10:29:07 AM - 1 images required
12/4/2015 10:29:07 AM - media 000399 required
12/4/2015 10:29:08 AM - restoring image defmoa_1230568092
12/4/2015 10:29:08 AM - Info bpbrm(pid=5912) defmoa is the host to restore to      
12/4/2015 10:29:08 AM - Info bpbrm(pid=5912) telling media manager to start restore on client     
12/4/2015 10:29:09 AM - Info bpbrm(pid=5924) defmoa07 is the host to restore to      
12/4/2015 10:29:10 AM - Info bpbrm(pid=5924) start tar32 on client         
12/4/2015 10:29:10 AM - Info tar32(pid=4624) Restore started.           
12/4/2015 10:29:10 AM - connected
12/4/2015 10:29:10 AM - requesting resource 000399
12/4/2015 10:29:11 AM - Info bptm(pid=6960) Waiting for mount of media id 000399 (copy 1) on server ge-2008. 
12/4/2015 10:29:11 AM - started process bptm (6960)
12/4/2015 10:29:11 AM - mounting 000399
12/4/2015 10:29:11 AM - Info bptm(pid=6960) INF - Waiting for mount of media id 000399 on server ge-2008 for reading.
12/4/2015 10:29:11 AM - granted resource 000399
12/4/2015 10:29:11 AM - granted resource HP.ULTRIUM3-SCSI.000
12/4/2015 10:44:14 AM - Error bptm(pid=6960) error requesting media, TpErrno = Robot operation failed     
12/4/2015 10:44:55 AM - current media 000399 complete, requesting next resource HP.ULTRIUM3-SCSI.000:NetBackup:000399
12/4/2015 11:15:23 AM - Error ndmpagent(pid=4624) NDMP restore failed from path UNKNOWN       
12/4/2015 11:15:23 AM - Info ndmpagent(pid=4624) done. status: 150: termination requested by administrator      
12/4/2015 11:15:23 AM - Info bpbrm(pid=5912) got ERROR 98 from media manager       
12/4/2015 11:15:23 AM - Info bpbrm(pid=5912) terminating bpbrm child 5924 jobid=11        
12/4/2015 11:15:23 AM - restored image defmoa_1230568092 - (error requesting media (tpreq)(98)); restore time 00:46:15
12/4/2015 11:15:23 AM - Error nbjm(pid=3544) NBU status: 98, EMM status: The media server reported a system error 
12/4/2015 11:15:24 AM - end Restore; elapsed time: 00:46:18
Restore error(2850)

I´m able to move the tapes with robotest:

Robot Selection
---------------
  1)  TLD 0
  2)  none/quit
Enter choice: 1
1

Robot selected: TLD(0)   robotic path = {3,0,6,0}

Invoking robotic test utility:
C:\Program Files\Veritas\Volmgr\bin\tldtest.exe -rn 0 -r {3,0,6,0}

Opening {3,0,6,0}
MODE_SENSE complete
Enter tld commands (? returns help information)
s d
drive 1 (addr 500) access = 0 Contains Cartridge = yes
Source address = 1000 (slot 1)
Barcode = 000401
drive 2 (addr 501) access = 1 Contains Cartridge = no
drive 3 (addr 502) access = 0 Contains Cartridge = yes
Source address = 1002 (slot 3)
Barcode = 000399
drive 4 (addr 503) access = 1 Contains Cartridge = no
drive 5 (addr 504) access = 0 Contains Cartridge = yes
Source address = 1001 (slot 2)
Barcode = 000400
drive 6 (addr 505) access = 1 Contains Cartridge = no
READ_ELEMENT_STATUS complete

Invalid command
m d1 s100
Initiating MOVE_MEDIUM from address 500 to 1099
MOVE_MEDIUM complete
m d2 s101
Initiating MOVE_MEDIUM from address 501 to 1100
move_medium failed
sense key = 0x5, asc = 0x3b, ascq = 0xe, MEDIUM SOURCE ELEMENT EMPTY
m d3 s101
Initiating MOVE_MEDIUM from address 502 to 1100
MOVE_MEDIUM complete
m d5 s102
Initiating MOVE_MEDIUM from address 504 to 1101
MOVE_MEDIUM complete

Has anyone an idea ? 

Thnaks for your help,

Henning

3 REPLIES 3

nbutech
Level 6
Accredited Certified

Check this post

 

http://www.symantec.com/connect/forums/error-requesting-media-tperrno-robot-operation-failed-all-new-tapes

cruisen
Level 6
Partner Accredited

You have opened 2 different Forum entries for the same issue???

Please check the response I gave to you in your 1 entry.

best regards,

Cruisen

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Duplicate of this post : https://www-secure.symantec.com/connect/forums/netbackup-restore-failed-restore-error2850-0 We will lock this post to have all answers in the same discussion.