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NBU 7.6.0.1 services stopped after enabling NBAC on Windows server 2012

phaul
Level 4
Partner Accredited

Hi Guys,

I'm testing NBU 7.6.0.1 on windows server 2012 Standard R2. After i enabled NBAC using bpnbaz -setupmaster command and restart the master server. Some of the NBU service didn't run:

  • Event Manager (nbevtmgr.exe)
  • Remote Manager and Monitor Service (nbrmms.exe)
  • Policy Execution Manager (nbpem.exe)
  • Service layer (nbsl.exe)
  • Agent Request Server (nbars.exe)
  • Service Monitor (nbsvcmon.exe")
 
I also checked event logs and i found this error:
 
EMM interface initialization failed, status = 334
 
And then i tried to edit HKEY_Local_Machine\Software\VERITAS\NetBackup\CurrentVersion\Confg\use_vxss and set to PROHIBITED instead of AUTOMATIC and restart NBU servies, all services are up again.
 
NBAC on windows server 2012 is compatible based on this link http://www.symantec.com/business/support/index?page=content&id=TECH76648
 
Any help will appreciate.
 
Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions

kml
Level 4
Partner Accredited

I don't think Windows 2012 R2 and NBAC are compatible. In SCL we can only see Windows 2012.

View solution in original post

10 REPLIES 10

Nicolai
Moderator
Moderator
Partner    VIP   

Do you know this tech note:

How to uninstall NBAC from NetBackup 7.1 and 7.5 Windows environments

http://www.symantec.com/docs/TECH190214

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

If you really need NBAC in this environment, I suggest you log a Support call with Symantec.

I have not seen any 'known issues' with NBAC on W2012 and NBU 7.6....

phaul
Level 4
Partner Accredited

Hi Nicolai,

 

Thanks for the advice. But do i really need to reconfigure NBAC even though it is a frensh install of NBU 7.6.0.1 Master?

 

Thanks.

Nicolai
Moderator
Moderator
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I know. But it will bring you backup to "clean" state where you can start all over again.

Troubleshooting NBAC can be quite a challenge - starting all over may be the best option.

phaul
Level 4
Partner Accredited

I just fresh intalled NBU 7.6.0.1 since this is just a test machine. Is it ok even if my Active Directory is windows 2008?

Nicolai
Moderator
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Sorry - I don't know. I use Linux for my infrastructure.

Andrew_Madsen
Level 6
Partner

Check your services and make sure they run under the local service account and not a domain account.

Using a 2008 AD account is not an issue on a 2012 machine.

kml
Level 4
Partner Accredited

I don't think Windows 2012 R2 and NBAC are compatible. In SCL we can only see Windows 2012.

phaul
Level 4
Partner Accredited

Hi kml,

 

I also installed NBU 7.6.0.1 to windows server 2012 standard and nbu services still failing after configuring NBAC.

 

Thanks.

Nicolai
Moderator
Moderator
Partner    VIP   

Consider to open a support case with Symantec.