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NBU 7.7.3 LiveUpdate



I've been working through setting up a Netbackup LiveUpdate platform so we can use LU to upgrade our client servers instead of manually upgrading over 4,000 backup clients. I put all the LU files on our OpsCtr server which is a Windows 2012 box.

I went to one of our shared master servers and created our first ever LU policy in an attempt to see how LU worked. Single windows client to upgrade.

This is what I'm getting:

02/01/2017 14:56:02 - requesting resource mdscwymas02.NBU_POLICY.MAXJOBS.Windows_test
02/01/2017 14:56:02 - granted resource  mdscwymas02.NBU_POLICY.MAXJOBS.Windows_test
02/01/2017 14:56:02 - started process RUNCMD (pid=182614)
02/01/2017 14:56:03 - ended process 0 (pid=182614)
02/01/2017 14:56:15 - Info nbliveup (pid=5500) Updating LiveUpdate Server location to: http://mdscwyopc01/liveupdate
02/01/2017 14:56:21 - Error nbliveup (pid=5500) Error executing "C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.EXE" -s -h "C:\Program Files\VERITAS\NetBackup\LiveUpdateHost.hst", stopping update.
02/01/2017 14:56:26 - Info nbliveup (pid=5500) Start of the pack summary file:
02/01/2017 14:56:26 - Info nbliveup (pid=5500) 02/26/16 08:17:02 Installed Symantec NetBackup (7.6.1 Maintenance Release 1) (NB_76_1_1_H)
02/01/2017 14:56:26 - Info nbliveup (pid=5500) End of the pack summary file:
02/01/2017 14:56:26 - Warning nbliveup (pid=5500) Directory C:\Program Files\VERITAS\NetBackup\Logs\LiveUpdate doesn't exist, cannot copy the installation logs
02/01/2017 14:56:26 - Info nbliveup (pid=5500) EXIT STATUS 77
execution of the specified system command returned a nonzero status  (77)


What goes in the LiveUpdateHost.hst file?

No, Netbackup is not installed on the OpsCenter server.

I am trying LU from a master backup server (NBU 7.7.3) to upgrade a Windows client.

I've looked all over the web and documentation without success. Please advise. 



Level 6

Take a look at this post

and see if this thread pulls you in the right direction.  I've chased threads in the past around the LiveUpdateHost.hst files not being the real problem.

Can you open the location of the LU files in a browser?

VCS, NBU & Appliances



Yes, I can hit it via web browser and I can download any of the .flg files out there.

I'm just chasing a rabbit that seems to be running faster than I can run. :) 


Can you check if the file "C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.EXE" exists on the OpsCenter server. This executable is part Symantec Endpoint Protection but it's used by NetBackup to check/download the updates.

If the client has a database agent you can verify that folder \NetBackup\logs\user_ops\ has not more than 1000 files  inside (this is a bug in 7.x where user_ops folder will keep milion of old log files - delete them); otherwise the installer will fail without any reason.

From my experience, I would suget you to use the IP of the LiveUpdate server instead of the FQDN in the policy.