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NBU 7.7 Client installation failed

Adonis_Manansal
Level 6
Partner Accredited Certified

Hi Guys,

I need your advice. I am currently setting up a new NBU Environment. 

MASTER/MEDIA Server: running on Windows 2012 R2

CLIENTS server: running on SAP HANA Appliance (SuSe)

Now, my problem is when I tried installing the NBU Agent to the SAP HANA appliance, I encountered an error "Permission Denied". I already logged in as root, even performed CHMOD but still encountered the error. Attached is the screenshot of the actual installation.

What I am missing here? 

Regards,

Adonis

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

How did you copy and extract the client software on the client?

The installation binaries do not have correct permissions - there seems to be missing execute permission on certain binaries.

Best to copy the compressed download file to the client (ftp in binary format), then unzip/untar on the client.

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4 REPLIES 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

How did you copy and extract the client software on the client?

The installation binaries do not have correct permissions - there seems to be missing execute permission on certain binaries.

Best to copy the compressed download file to the client (ftp in binary format), then unzip/untar on the client.

Adonis_Manansal
Level 6
Partner Accredited Certified

Hi Marianne,

I copied the Installer DVD to the client.

Ok, will download the installer from Veritas and try to re-install. Will update this thread if it works.

 

Regards,

Adonis

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
If you copied the extracted installation media from a Windows machine, then all the execute permissions will be gone. The downloads are normally in tar.Z format. Best to ftp as is to the client in binary format and extract there.

Adonis_Manansal
Level 6
Partner Accredited Certified

Hi Marianne,

I just copied the contect of the DVD Installer. 

Below are the things I did to address the problem:

  • Downloaded a new Client 2 installer from fileconnect
  • Copied the exact file to the SAP HANA server
  • extract file using "tar -zxvf filename.tar.gz"
  • perform the installation

Now I successfully installed NBU Client to SAP HANA Appliance.

Thank you for your advice.

 

Regards,

Adonis