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NBU 7 - Client-Side Dedup Failing - 83

jaychris
Level 2

Setup:

Linux Master/Media w/ AdvancedDisk pool attached

(Remote) Linux Media Server w/ AdvancedDisk pool attached

Software:  Netbackup 7, client, master, media

 

I am trying to troubleshoot an issue with client side deduplication.  On the master, I have defined several clients to use client-side deduplication.  Those that are "local" and write to the AdvancedDisk attached to my master/media server work just fine.  Those that are "remote" and write to the AdvancedDisk attached to my remote media server error out with this error:

 

 

01/10/2011 10:10:48 - Error bpbrm (pid=22766) [ERROR][proxy_get_server_prop_byname_v8]STSException is caught in proxy_get_server_prop_byname_v8:.sts errno: 2060009.error message: fail to call sts_get_server_prop_byname
01/10/2011 10:10:49 - Error bpbrm (pid=22766) sts_get_server_prop_byname failed: error 2060009 - retrying
01/10/2011 10:10:51 - Error bpbrm (pid=22766) [ERROR][proxy_get_server_prop_byname_v8]STSException is caught in proxy_get_server_prop_byname_v8:.sts errno: 2060009.error message: fail to call sts_get_server_prop_byname
01/10/2011 10:10:52 - Error bpbrm (pid=22766) sts_get_server_prop_byname failed: error 2060009 - retrying
01/10/2011 10:10:55 - Error bpbrm (pid=22766) [ERROR][proxy_get_server_prop_byname_v8]STSException is caught in proxy_get_server_prop_byname_v8:.sts errno: 2060009.error message: fail to call sts_get_server_prop_byname
01/10/2011 10:10:56 - Error bpbrm (pid=22766) sts_get_server_prop_byname failed: error 2060009 - retrying
01/10/2011 10:10:59 - Error bpbrm (pid=22766) [ERROR][proxy_get_server_prop_byname_v8]STSException is caught in proxy_get_server_prop_byname_v8:.sts errno: 2060009.error message: fail to call sts_get_server_prop_byname
01/10/2011 10:11:00 - Error bpbrm (pid=22766) sts_get_server_prop_byname failed: error 2060009 
01/10/2011 10:11:01 - Critical bpbrm (pid=22766) Client Direct plugin not available (2060009)
 
Based on a lot of searching, I have verified that there is no firewall between the master and the client OR the media server and the clients.  I can find no direct information on these errors in Symantec's knowledge base.  Anyone with insight into this issue?  If I disable client-side dedupe, things work fine.  Media-side dedupe is not an option.  I'd really like to be able to use the feature to save on space. 
2 REPLIES 2

Will_Restore
Level 6

was PureDisk plug-in installed ?

jaychris
Level 2

According to the client install log, something related to Client Deduplication was-  not sure if it was specifically PureDisk or not, although I thought deduplication in the NBU world was all PureDisk.  What's baffling is that the exact same client installed in another environment, backing up to a media server configured with the exact same type of disk pool (AdvancedDisk), works fine doing client-side dedup.

CLIENT INSTALL LOG:

.....

 

 
NetBackup Deduplication software is installed.
 
Blocksize = 300 records
./
./bp_client_name
./bp_servers
./help/
./help/bp/
./help/bp/Archive
./help/bp/Restore_Infmx
./help/bp/Restore_Sap
./help/bp/Restore_Oracle
./help/bp/Restore_tir
./help/bp/Backup_Sap
./help/bp/Backup_Db2
./help/bp/Help
./help/bp/Backup_Sybase
./help/bp/Restore_Btrack
./help/bp/Restore_raw
./help/bp/Backup_Oracle
./help/bp/Restore_Sybase
./help/bp/Restore_backup
./help/bp/Index
./help/bp/Backup_Infmx
./help/bp/Backup_Btrack
./help/bp/Backup
./help/bp/Main
./help/bp/Tutorial
./help/bp/MRestore
./help/bp/MBackup
./help/bp/Restore_Db2
./help/bp/Restore_arch
 
Terminating NetBackup and/or Media Manager processes.
 
NetBackup Deduplication software is installed, overwriting binaries.
+ Extracting PDDE agent package (/tmp/bp.16858/pddeagent.tar.gz)...
Moving existing pd.conf to pd.conf.bup.TimeStamp.
 
PDDE install finished successfully.
 
.......