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NBU 7.x - Administration Console Login Problem

MartinVi
Level 6

Hi all,

we have problems with the NetBackup Administration Console on Windows. When our customer try to login he gets the following error message:

I have try to add the user to the /usr/openv/java/auth.conf file and add his computer to the server list of the master server in the bp.conf file but without success? Can someone help me with this problem? We're facing this issue with NBU 7.0.1 and NBU 7.1.0.1 on Solaris 10 x86.

Thanks

Regards,

Martin

11 REPLIES 11

AAlmroth
Level 6
Partner Accredited

auth.conf is only relevant if you use the Java based GUI on the workstation...

If you look in the bpcd log on the master server, you can see whether the computer you use the admin console on is connecting at all. If so, you would see IP address in vnetd log. bpcd will try to match the IP address with a hostname. This hostname must exist in bp.conf. If bpcd cannot resolve, you get the above error.

Test reverse lookup is simple, use nslookup/dig on master, type in the IP address of your workstation. If it resolves to a hostname, then use that hostname in bp.conf.

/A

MartinVi
Level 6

Hi AAlmroth,

thanks for your response. We have check the dns entries and the ip's allthing is fine in this way. So we're a little bit confused about that. Any other ideas?

Regards,

Martin

MartinVi
Level 6

I'm again,

i find something about my problem in the nbsl log:

 

 0,51216,132,132,129,1312870265793,11439,19,0:,87:No observer found for : nzrh9011.couttsch.couttsint.net(../PeerNBSLNotifierImpl.cpp:69),34:PeerNBSLNotifierImpl::notifyStatus,1

0,51216,132,132,130,1312870366534,11439,15,0:,111:Peer NBSL status received. Machine : nzrh9011.couttsch.couttsint.net Status : 1(../PeerNBSLNotifierImpl.cpp:59),34:PeerNBSLNotif

ierImpl::notifyStatus,1
0,51216,132,132,131,1312870366534,11439,15,0:,87:No observer found for : nzrh9011.couttsch.couttsint.net(../PeerNBSLNotifierImpl.cpp:69),34:PeerNBSLNotifierImpl::notifyStatus,1
0,51216,132,132,132,1312871400273,11439,5,0:,58:EventSupplierTask constructed(../EventSupplierTask.cpp:45),36:EventSupplierTask::EventSupplierTask,1
0,51216,132,132,133,1312871400273,11439,5,0:,61:Event supplier task initialized(../EventSupplierTask.cpp:151),29:EventSupplierTask::initialize,1
0,51216,132,132,134,1312871400273,11439,5,0:,51:Event supplier constructed(../EventSupplier.cpp:40),28:EventSupplier::EventSupplier,1
0,51216,132,132,135,1312871400273,11439,5,0:,54:EventDispatcher initialized(../EventDispatcher.cpp:61),27:EventDispatcher::initialize,1
0,51216,132,132,136,1312871400273,11439,5,0:,53:Event dispatcher constructed(../EventSupplier.cpp:43),28:EventSupplier::EventSupplier,1
0,51216,132,132,137,1312871400273,11439,5,0:,67:Constructing FATServiceManagerImpl(../FATServiceManagerImpl.cpp:63),48:FATServiceManagerImpl::FATServiceManagerImpl()#2,1
 

But i don't know what "No observer" means!

Regards, Martin

Marianne
Level 6
Partner    VIP    Accredited Certified

Rather use vxlogview to make sense of unified logs...

Is the customer trying to open the Admin Console on the Windows Master?

Is this a new installation or an installation that has worked fine up to now?

Are all services running on the master?

Please post output of all of the following from cmd on the master:

bpps
bpclntcmd -self
nbemmcmd -listhosts

1st two commands should be in ...\netbackup\bin and the last one in ...\netbackup\bin\admincmd

MartinVi
Level 6

Hi Marianne,

our Master is running on Solaris 10 x86 with the version 7.0.1. We installed the Admin Console on our Windows Workstations. For me the Admin Console is working. All my colleagues have the same permissions rights on the master server but the still could not get access through the admin console.

 root@rozrhbckb01 (global) # ./bpps -a
NB Processes
------------
    root 10766     1   0   Jul 19 ?          64:00 /usr/openv/netbackup/bin/nbevtmgr
    root 10772     1   0   Jul 19 ?         540:21 /usr/openv/netbackup/bin/nbemm
    root  6298  6297   0   Jul 20 ?          15:10 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-5.ior.mgr
    root  6212  6211   0   Jul 20 ?           2:51 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-5.ior.mgr
    root 10355 10353   0   Jul 27 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 10753     1   0   Jul 19 ?        3521:12 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/
    root  6409  3479   0   Jul 19 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-2.ior
    root 11161     1   0 07:21:29 ?           0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 -
    root 10837 10816   0   Jul 19 ?           0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup
    root  6470  6469   0   Jul 20 ?           1:15 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -ClientManager-5.ior.mgr
    root  6484  6483   0   Jul 19 ?          15:43 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-2.ior.mgr
    root 10680     1   0   Jul 19 ?           3:53 /usr/openv/netbackup/bin/vnetd -standalone
    root 10818 10816   0   Jul 19 ?          24:40 /usr/openv/netbackup/bin/nbproxy dblib nbpem
    root 10684     1   0   Jul 19 ?           2:37 /usr/openv/netbackup/bin/bpcd -standalone
    root 10816     1   0   Jul 19 ?         144:43 /usr/openv/netbackup/bin/nbpem
    root 10769     1   0   Jul 19 ?           9:43 /usr/openv/netbackup/bin/nbaudit
    root 10775     1   0   Jul 19 ?         163:08 /usr/openv/netbackup/bin/nbrb
    root 10801     1   0   Jul 19 ?         409:50 /usr/openv/netbackup/bin/nbjm
    root 10797     1   0   Jul 19 ?          13:31 /usr/openv/netbackup/bin/bpcompatd
    root 10804 10801   0   Jul 19 ?           4:17 /usr/openv/netbackup/bin/nbproxy dblib nbjm
    root 10807 10806   0   Jul 19 ?          92:20 /usr/openv/netbackup/bin/bpjobd
    root 10806     1   0   Jul 19 ?          82:50 /usr/openv/netbackup/bin/bpdbm
    root 10839     1   0   Jul 19 ?          17:48 /usr/openv/netbackup/bin/nbrmms
    root 10831     1   0   Jul 19 ?          27:48 /usr/openv/netbackup/bin/nbstserv
    root 20917 20916   0   Aug 05 ?           0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-11.ior.mgr
    root  3401     1   0   Jul 29 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
    root 10627  3479   0   Aug 04 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-42.i
    root 10942 10816   0   Jul 19 ?          33:44 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
    root  6210  6209   0   Jul 20 ?           0:13 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-5.ior.mgr
    root 10443 10684   0 05:43:58 ?           0:00 /usr/openv/netbackup/bin/bpcd -standalone
    root 11263 11161   0 07:21:45 ?           0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup01 -stunit DISK_POOL_B01 -cl mssql_b01 -b
    root 10981     1   0   Jul 19 ?           6:20 /usr/openv/netbackup/bin/nbars
    root 11041     1   0   Jul 19 ?           1:35 /usr/openv/netbackup/bin/nbsvcmon
    root 11034     1   0   Jul 19 ?           1:36 /usr/openv/netbackup/bin/nbvault
    root  5039 10806   0   Aug 08 ?           0:14 /usr/openv/netbackup/bin/bpdbm
    root  6483  3479   0   Jul 19 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManager-2.io
    root 16631  3479   0   Aug 08 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-62.i
     vim 10247     1   0   Jul 27 ?          60:21 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho
    root 11232     1   0 07:21:39 ?           0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 -
    root  6410  6409   0   Jul 19 ?          15:42 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-2.ior.mgr
    root  6407  3479   0   Jul 19 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-2.io
    root 10448  3479   0   Jul 27 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-8.ior
    root 21994     1   0   Jul 28 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 10357 10353   0   Jul 27 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 10353     1   0   Jul 27 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 10449 10448   0   Jul 27 ?           0:05 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-8.ior.mgr
     csg  3312  3275   0   Jul 29 ?         986:51 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho
    root  8177 10839   0 07:14:56 ?           0:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY
    root  3403  3401   0   Jul 29 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
    root  6493  6492   0   Jul 19 ?           2:37 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -ClientManager-2.ior.mgr
    root  4260 14606   0   Aug 08 ?           1:15 /usr/openv/netbackup/bin/admincmd/bpduplicate -Bidfile /usr/openv/netbackup/vau
    root 14606     1   0   Aug 04 ?           6:25 /usr/openv/netbackup/bin/vltrun 0/vault_cleanup/CLEANUP
    root  6408  6407   0   Jul 19 ?           0:11 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-2.ior.mgr
    root  6469  3479   0   Jul 20 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -ClientManager-5.ior
    root  6492  3479   0   Jul 19 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -ClientManager-2.ior
    root  3479     1   0   Jul 19 ?         201:59 /usr/openv/netbackup/bin/nbsl
    root  2433     1   0   Jul 25 ?          26:51 /usr/openv/netbackup/bin/bprd
    root 21999 21994   0   Jul 28 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
     vim 21806     1   0   Jul 28 ?        1633:19 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho
    root 11195 11095   0 07:21:35 ?           0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup03 -stunit DISK_POOL_B03 -cl mssql_b01 -b
    root  6211  3479   0   Jul 20 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-5.ior
    root 10531 10353   0   Jul 27 ?           0:02 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 10538 10536   0   Jul 27 ?           0:06 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-8.ior.mgr
    root 13366 10353   0   Jul 27 ?           0:21 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root  6209  3479   0   Jul 20 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-5.io
    root 10536  3479   0   Jul 27 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-8.io
    root  6297  3479   0   Jul 20 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManager-5.io
    root 22178 21994   0   Jul 28 ?           0:04 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 11095     1   0 07:21:19 ?           0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 -
    root 16632 16631   0   Aug 08 ?           0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-62.ior.mgr
    root 22002 21994   0   Jul 28 ?           0:12 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 -
    root 14609 14606   0   Aug 04 ?           0:00 /usr/openv/netbackup/bin/vltrun 0/vault_cleanup/CLEANUP
    root 24172  3401   0   Aug 05 ?           0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
    root 20916  3479   0   Aug 05 ?           0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-11.io
    root 10628 10627   0   Aug 04 ?           0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-42.ior.mgr
    root 11254 11195   0 07:21:41 ?           0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup03 -stunit DISK_POOL_B03 -cl mssql_b01 -b

MM Processes
------------
    root 10789     1   0   Jul 19 ?           1:05 vmd -v
root@rozrhbckb01 (global) # 

 

 

  root@rozrhbckb01 (global) # ./bpclntcmd -self
yp_get_default_domain failed: (6) internal yp server or client error
NIS does not seem to be running: (1) args to yp function are bad
gethostname() returned: rozrhbckb01
host rozrhbckb01: rozrhbckb01 at xx.xxx.xxx.xxxa
aliases:     rozrhbckb01     xx.xxx.xxx.xxx
root@rozrhbckb01 (global) #
 

 

 root@rozrhbckb01 (global) # cd bin/admincmd/
root@rozrhbckb01 (global) # ./nbemmcmd -listhosts
NBEMMCMD, Version:7.0.1
The following hosts were found:
server          rozrhbckb01
master          rozrhbckb01
ndmp            rozrhstgt01
media           rozrhbckp01
virtual_machine backup_host
ndmp            rozrhstgp01
ndmp            rozrhbckb01
Command completed successfully.
root@rozrhbckb01 (global) #
 

 

 

 root@rozrhbckb01 (global) # more /usr/openv/netbackup/bp.conf
SERVER = rozrhbckb01
SERVER = rozrhbckp01
SERVER = rochzarcup01
SERVER = rochzarcup02
SERVER = rochzarcup03
SERVER = rochzarcup04
SERVER = rochzarcup05
SERVER = rochzarcup06
SERVER = rochzarcup07
SERVER = rochzarcup91
SERVER = rochzarcub02
SERVER = rochzarcub01
SERVER = rochzarcub03
SERVER = rochzarcub04
SERVER = rochzarcub05
SERVER = rochzarcub06
SERVER = rochzarcub07
SERVER = rochzarcub91
SERVER = rozrhavap01
SERVER = rozrhlibp01
SERVER = NZRH0418.couttsch.couttsint.net => our Windows Workstations
SERVER = WZRH1519.couttsch.couttsint.net => our Windows Workstations
SERVER = WZRH0654.couttsch.couttsint.net => our Windows Workstations

MEDIA_SERVER = rozrhbckp01
CLIENT_NAME = rozrhbckb01
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = rozrhbckb01
VXDBMS_NB_DATA = /usr/openv/db/data
VM_PROXY_SERVER = backup_host
CONNECT_OPTIONS = rozrhesop01-adm 1 1 0
CLIENT_READ_TIMEOUT = 3600
#VERBOSE = 5
OPS_CENTER_SERVER_NAME = rozrhvbrp01
root@rozrhbckb01 (global) #
 

We have add the Server entries for our windows workstations in the bp.conf. For the host WZRH0654 the Admin console is working for the two others the login still failed.

Regards, Martin

Marianne
Level 6
Partner    VIP    Accredited Certified

Please have another look at your opening post.

The error is seen while trying to connect to ROSINBCKP01.fqdn.   Your master server name is  rozrhbckb01.

Did the user make a typo error or is that the name of his/her workstation?

This name ROSINBCKP01 does not exist in any SERVER entry.

MartinVi
Level 6

Hi Marianne,

we have the same problem with diffrent master servers in diffrent locations. Each master server is independet from each other, means each master is a separate NBU environment.

Here the outputs from the other master server:

 root@rosinbckp01 (global) # ./bpps -a
NB Processes
------------
    root 18487     1   0 21:30:57 ?           0:24 /usr/openv/netbackup/bin/nbrmms
    root 18471     1   0 21:30:56 ?           0:03 /usr/openv/netbackup/bin/bpdbm
    root 19091 18478   0 21:39:49 ?           0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup
    root 18429     1   0 21:30:54 ?           3:49 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/
    root 18606 18473   0 21:31:24 ?           0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm
    root 18478     1   0 21:30:56 ?           0:12 /usr/openv/netbackup/bin/nbpem
    root 18439     1   0 21:30:55 ?           0:18 /usr/openv/netbackup/bin/nbevtmgr
    root 18442     1   0 21:30:55 ?           0:18 /usr/openv/netbackup/bin/nbaudit
    root 18462     1   0 21:30:56 ?           0:21 /usr/openv/netbackup/bin/bprd
    root 18480 18478   0 21:30:56 ?           0:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem
    root 23839 18478   0 23:07:47 ?           0:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
    root 18468     1   0 21:30:56 ?           0:01 /usr/openv/netbackup/bin/bpcompatd
    root 18445     1   0 21:30:55 ?           1:39 /usr/openv/netbackup/bin/nbemm
    root 18509     1   0 21:30:58 ?           0:13 /usr/openv/netbackup/bin/nbars
    root 18448     1   0 21:30:55 ?           0:20 /usr/openv/netbackup/bin/nbrb
    root 18482     1   0 21:30:57 ?           0:21 /usr/openv/netbackup/bin/nbstserv
    root 18475 18471   0 21:30:56 ?           0:01 /usr/openv/netbackup/bin/bpjobd
    root 12204 18487   0 16:15:35 ?           0:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY
    root 18376     1   0 21:30:53 ?           0:01 /usr/openv/netbackup/bin/bpcd -standalone
    root 18506     1   0 21:30:58 ?           0:03 /usr/openv/netbackup/bin/nbsl
    root 18373     1   0 21:30:53 ?           0:01 /usr/openv/netbackup/bin/vnetd -standalone
    root 18473     1   0 21:30:56 ?           0:12 /usr/openv/netbackup/bin/nbjm
    root 18527     1   0 21:30:59 ?           0:07 /usr/openv/netbackup/bin/nbsvcmon

MM Processes
------------
    root 18460     1   0 21:30:56 ?           0:06 vmd
root@rosinbckp01 (global) # 

 

 yp_get_default_domain failed: (6) internal yp server or client error
NIS does not seem to be running: (1) args to yp function are bad
gethostname() returned: rosinbckp01
host rosinbckp01: rosinbckp01 at xx.xxx.xxx.xxx
aliases:     rosinbckp01     xx.xxx.xxx.xxx
root@rosinbckp01 (global) #
 

 

 root@rosinbckp01 (global) # ././nbemmcmd -listhosts
NBEMMCMD, Version:7.1
The following hosts were found:
server             rosinbckp01
master             rosinbckp01
Command completed successfully.
root@rosinbckp01 (global) #
 

 

 root@rosinbckp01 (global) # more /usr/openv/netbackup/bp.conf
SERVER = rosinbckp01
SERVER = WZRH1519.couttsch.couttsint.net
SERVER = WSIN0010.couttssg.couttsint.net
SERVER = NZRH9011.couttsch.couttsint.net
SERVER = WSIN0143.couttssg.couttsint.net
SERVER = WZRH0654.couttsch.couttsint.net
SERVER = WZRH1422.couttsch.couttsint.net
CLIENT_NAME = rosinbckp01
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = rosinbckp01
VXDBMS_NB_DATA = /usr/openv/db/data
OPS_CENTER_SERVER_NAME = rosinbckp01
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 75000 75000 70000 70000 50000 50000 0 0 0 0 0 0
ENABLE_ROBUST_LOGGING = YES
root@rosinbckp01 (global) # 

Thanks

Regards, Martin

Will_Restore
Level 6

SERVER = NZRH0418.couttsch.couttsint.net

is missing in server rosinbckp01 bp.conf file

 

Marianne
Level 6
Partner    VIP    Accredited Certified

Why not use the Windows Java Console on the Windows workstations instead of the Admin Console? This eliminates the need for all the SERVER entries. You will need auth.conf entries on the master server.

For Windows Admin Console, ensure forward and reverse hostname lookup between the master(s) and the workstations.

J_H_Is_gone
Level 6

I have had the same issue after doing the 7.0.1 upgrade and I prefer to use the windows admin over the JAVA  (there are differences between the two and the windows admin as some options I use a lot that the java does not).

I could never figure out why - some times it works and some times it does not.

MartinVi
Level 6

Hi all,

thanks for your help. We have decide to use the Java console!

Regards,

Martin