08-08-2011 11:29 PM
Hi all,
we have problems with the NetBackup Administration Console on Windows. When our customer try to login he gets the following error message:
I have try to add the user to the /usr/openv/java/auth.conf file and add his computer to the server list of the master server in the bp.conf file but without success? Can someone help me with this problem? We're facing this issue with NBU 7.0.1 and NBU 7.1.0.1 on Solaris 10 x86.
Thanks
Regards,
Martin
08-09-2011 03:10 AM
auth.conf is only relevant if you use the Java based GUI on the workstation...
If you look in the bpcd log on the master server, you can see whether the computer you use the admin console on is connecting at all. If so, you would see IP address in vnetd log. bpcd will try to match the IP address with a hostname. This hostname must exist in bp.conf. If bpcd cannot resolve, you get the above error.
Test reverse lookup is simple, use nslookup/dig on master, type in the IP address of your workstation. If it resolves to a hostname, then use that hostname in bp.conf.
/A
08-09-2011 04:48 AM
Hi AAlmroth,
thanks for your response. We have check the dns entries and the ip's allthing is fine in this way. So we're a little bit confused about that. Any other ideas?
Regards,
Martin
08-09-2011 04:52 AM
I'm again,
i find something about my problem in the nbsl log:
0,51216,132,132,129,1312870265793,11439,19,0:,87:No observer found for : nzrh9011.couttsch.couttsint.net(../PeerNBSLNotifierImpl.cpp:69),34:PeerNBSLNotifierImpl::notifyStatus,1 0,51216,132,132,130,1312870366534,11439,15,0:,111:Peer NBSL status received. Machine : nzrh9011.couttsch.couttsint.net Status : 1(../PeerNBSLNotifierImpl.cpp:59),34:PeerNBSLNotif ierImpl::notifyStatus,1 0,51216,132,132,131,1312870366534,11439,15,0:,87:No observer found for : nzrh9011.couttsch.couttsint.net(../PeerNBSLNotifierImpl.cpp:69),34:PeerNBSLNotifierImpl::notifyStatus,1 0,51216,132,132,132,1312871400273,11439,5,0:,58:EventSupplierTask constructed(../EventSupplierTask.cpp:45),36:EventSupplierTask::EventSupplierTask,1 0,51216,132,132,133,1312871400273,11439,5,0:,61:Event supplier task initialized(../EventSupplierTask.cpp:151),29:EventSupplierTask::initialize,1 0,51216,132,132,134,1312871400273,11439,5,0:,51:Event supplier constructed(../EventSupplier.cpp:40),28:EventSupplier::EventSupplier,1 0,51216,132,132,135,1312871400273,11439,5,0:,54:EventDispatcher initialized(../EventDispatcher.cpp:61),27:EventDispatcher::initialize,1 0,51216,132,132,136,1312871400273,11439,5,0:,53:Event dispatcher constructed(../EventSupplier.cpp:43),28:EventSupplier::EventSupplier,1 0,51216,132,132,137,1312871400273,11439,5,0:,67:Constructing FATServiceManagerImpl(../FATServiceManagerImpl.cpp:63),48:FATServiceManagerImpl::FATServiceManagerImpl()#2,1
But i don't know what "No observer" means!
Regards, Martin
08-09-2011 08:34 AM
Rather use vxlogview to make sense of unified logs...
Is the customer trying to open the Admin Console on the Windows Master?
Is this a new installation or an installation that has worked fine up to now?
Are all services running on the master?
Please post output of all of the following from cmd on the master:
bpps
bpclntcmd -self
nbemmcmd -listhosts
1st two commands should be in ...\netbackup\bin and the last one in ...\netbackup\bin\admincmd
08-09-2011 10:32 PM
Hi Marianne,
our Master is running on Solaris 10 x86 with the version 7.0.1. We installed the Admin Console on our Windows Workstations. For me the Admin Console is working. All my colleagues have the same permissions rights on the master server but the still could not get access through the admin console.
root@rozrhbckb01 (global) # ./bpps -a NB Processes ------------ root 10766 1 0 Jul 19 ? 64:00 /usr/openv/netbackup/bin/nbevtmgr root 10772 1 0 Jul 19 ? 540:21 /usr/openv/netbackup/bin/nbemm root 6298 6297 0 Jul 20 ? 15:10 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-5.ior.mgr root 6212 6211 0 Jul 20 ? 2:51 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-5.ior.mgr root 10355 10353 0 Jul 27 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 10753 1 0 Jul 19 ? 3521:12 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/ root 6409 3479 0 Jul 19 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-2.ior root 11161 1 0 07:21:29 ? 0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 - root 10837 10816 0 Jul 19 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup root 6470 6469 0 Jul 20 ? 1:15 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -ClientManager-5.ior.mgr root 6484 6483 0 Jul 19 ? 15:43 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-2.ior.mgr root 10680 1 0 Jul 19 ? 3:53 /usr/openv/netbackup/bin/vnetd -standalone root 10818 10816 0 Jul 19 ? 24:40 /usr/openv/netbackup/bin/nbproxy dblib nbpem root 10684 1 0 Jul 19 ? 2:37 /usr/openv/netbackup/bin/bpcd -standalone root 10816 1 0 Jul 19 ? 144:43 /usr/openv/netbackup/bin/nbpem root 10769 1 0 Jul 19 ? 9:43 /usr/openv/netbackup/bin/nbaudit root 10775 1 0 Jul 19 ? 163:08 /usr/openv/netbackup/bin/nbrb root 10801 1 0 Jul 19 ? 409:50 /usr/openv/netbackup/bin/nbjm root 10797 1 0 Jul 19 ? 13:31 /usr/openv/netbackup/bin/bpcompatd root 10804 10801 0 Jul 19 ? 4:17 /usr/openv/netbackup/bin/nbproxy dblib nbjm root 10807 10806 0 Jul 19 ? 92:20 /usr/openv/netbackup/bin/bpjobd root 10806 1 0 Jul 19 ? 82:50 /usr/openv/netbackup/bin/bpdbm root 10839 1 0 Jul 19 ? 17:48 /usr/openv/netbackup/bin/nbrmms root 10831 1 0 Jul 19 ? 27:48 /usr/openv/netbackup/bin/nbstserv root 20917 20916 0 Aug 05 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-11.ior.mgr root 3401 1 0 Jul 29 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1 root 10627 3479 0 Aug 04 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-42.i root 10942 10816 0 Jul 19 ? 33:44 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email root 6210 6209 0 Jul 20 ? 0:13 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-5.ior.mgr root 10443 10684 0 05:43:58 ? 0:00 /usr/openv/netbackup/bin/bpcd -standalone root 11263 11161 0 07:21:45 ? 0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup01 -stunit DISK_POOL_B01 -cl mssql_b01 -b root 10981 1 0 Jul 19 ? 6:20 /usr/openv/netbackup/bin/nbars root 11041 1 0 Jul 19 ? 1:35 /usr/openv/netbackup/bin/nbsvcmon root 11034 1 0 Jul 19 ? 1:36 /usr/openv/netbackup/bin/nbvault root 5039 10806 0 Aug 08 ? 0:14 /usr/openv/netbackup/bin/bpdbm root 6483 3479 0 Jul 19 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManager-2.io root 16631 3479 0 Aug 08 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-62.i vim 10247 1 0 Jul 27 ? 60:21 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho root 11232 1 0 07:21:39 ? 0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 - root 6410 6409 0 Jul 19 ? 15:42 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-2.ior.mgr root 6407 3479 0 Jul 19 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-2.io root 10448 3479 0 Jul 27 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-8.ior root 21994 1 0 Jul 28 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 10357 10353 0 Jul 27 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 10353 1 0 Jul 27 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 10449 10448 0 Jul 27 ? 0:05 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-8.ior.mgr csg 3312 3275 0 Jul 29 ? 986:51 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho root 8177 10839 0 07:14:56 ? 0:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY root 3403 3401 0 Jul 29 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1 root 6493 6492 0 Jul 19 ? 2:37 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -ClientManager-2.ior.mgr root 4260 14606 0 Aug 08 ? 1:15 /usr/openv/netbackup/bin/admincmd/bpduplicate -Bidfile /usr/openv/netbackup/vau root 14606 1 0 Aug 04 ? 6:25 /usr/openv/netbackup/bin/vltrun 0/vault_cleanup/CLEANUP root 6408 6407 0 Jul 19 ? 0:11 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-2.ior.mgr root 6469 3479 0 Jul 20 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -ClientManager-5.ior root 6492 3479 0 Jul 19 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -ClientManager-2.ior root 3479 1 0 Jul 19 ? 201:59 /usr/openv/netbackup/bin/nbsl root 2433 1 0 Jul 25 ? 26:51 /usr/openv/netbackup/bin/bprd root 21999 21994 0 Jul 28 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - vim 21806 1 0 Jul 28 ? 1633:19 /openv/java/jre/bin/amd64/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -sho root 11195 11095 0 07:21:35 ? 0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup03 -stunit DISK_POOL_B03 -cl mssql_b01 -b root 6211 3479 0 Jul 20 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-5.ior root 10531 10353 0 Jul 27 ? 0:02 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 10538 10536 0 Jul 27 ? 0:06 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-8.ior.mgr root 13366 10353 0 Jul 27 ? 0:21 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 6209 3479 0 Jul 20 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-5.io root 10536 3479 0 Jul 27 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-8.io root 6297 3479 0 Jul 20 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManager-5.io root 22178 21994 0 Jul 28 ? 0:04 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 11095 1 0 07:21:19 ? 0:00 bpbrm -backup -S rozrhbckb01 -c ROZRHSC5VDB4 -ct 15 -ru SA-SM06 -cl mssql_b01 - root 16632 16631 0 Aug 08 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-62.ior.mgr root 22002 21994 0 Jul 28 ? 0:12 /usr/openv/netbackup/bin/bpjava-susvc vim -1 -1 C /usr/openv/java/auth.conf 1 - root 14609 14606 0 Aug 04 ? 0:00 /usr/openv/netbackup/bin/vltrun 0/vault_cleanup/CLEANUP root 24172 3401 0 Aug 05 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1 root 20916 3479 0 Aug 05 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManager-11.io root 10628 10627 0 Aug 04 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-42.ior.mgr root 11254 11195 0 07:21:41 ? 0:00 bptm -w -c ROZRHSC5VDB4 -dpath /backup03 -stunit DISK_POOL_B03 -cl mssql_b01 -b MM Processes ------------ root 10789 1 0 Jul 19 ? 1:05 vmd -v root@rozrhbckb01 (global) #
root@rozrhbckb01 (global) # ./bpclntcmd -self yp_get_default_domain failed: (6) internal yp server or client error NIS does not seem to be running: (1) args to yp function are bad gethostname() returned: rozrhbckb01 host rozrhbckb01: rozrhbckb01 at xx.xxx.xxx.xxxa aliases: rozrhbckb01 xx.xxx.xxx.xxx root@rozrhbckb01 (global) #
root@rozrhbckb01 (global) # cd bin/admincmd/ root@rozrhbckb01 (global) # ./nbemmcmd -listhosts NBEMMCMD, Version:7.0.1 The following hosts were found: server rozrhbckb01 master rozrhbckb01 ndmp rozrhstgt01 media rozrhbckp01 virtual_machine backup_host ndmp rozrhstgp01 ndmp rozrhbckb01 Command completed successfully. root@rozrhbckb01 (global) #
root@rozrhbckb01 (global) # more /usr/openv/netbackup/bp.conf SERVER = rozrhbckb01 SERVER = rozrhbckp01 SERVER = rochzarcup01 SERVER = rochzarcup02 SERVER = rochzarcup03 SERVER = rochzarcup04 SERVER = rochzarcup05 SERVER = rochzarcup06 SERVER = rochzarcup07 SERVER = rochzarcup91 SERVER = rochzarcub02 SERVER = rochzarcub01 SERVER = rochzarcub03 SERVER = rochzarcub04 SERVER = rochzarcub05 SERVER = rochzarcub06 SERVER = rochzarcub07 SERVER = rochzarcub91 SERVER = rozrhavap01 SERVER = rozrhlibp01 SERVER = NZRH0418.couttsch.couttsint.net => our Windows Workstations SERVER = WZRH1519.couttsch.couttsint.net => our Windows Workstations SERVER = WZRH0654.couttsch.couttsint.net => our Windows Workstations MEDIA_SERVER = rozrhbckp01 CLIENT_NAME = rozrhbckb01 USE_VXSS = PROHIBITED VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY EMMSERVER = rozrhbckb01 VXDBMS_NB_DATA = /usr/openv/db/data VM_PROXY_SERVER = backup_host CONNECT_OPTIONS = rozrhesop01-adm 1 1 0 CLIENT_READ_TIMEOUT = 3600 #VERBOSE = 5 OPS_CENTER_SERVER_NAME = rozrhvbrp01 root@rozrhbckb01 (global) #
We have add the Server entries for our windows workstations in the bp.conf. For the host WZRH0654 the Admin console is working for the two others the login still failed.
Regards, Martin
08-10-2011 12:56 AM
Please have another look at your opening post.
The error is seen while trying to connect to ROSINBCKP01.fqdn. Your master server name is rozrhbckb01.
Did the user make a typo error or is that the name of his/her workstation?
This name ROSINBCKP01 does not exist in any SERVER entry.
08-10-2011 01:27 AM
Hi Marianne,
we have the same problem with diffrent master servers in diffrent locations. Each master server is independet from each other, means each master is a separate NBU environment.
Here the outputs from the other master server:
root@rosinbckp01 (global) # ./bpps -a NB Processes ------------ root 18487 1 0 21:30:57 ? 0:24 /usr/openv/netbackup/bin/nbrmms root 18471 1 0 21:30:56 ? 0:03 /usr/openv/netbackup/bin/bpdbm root 19091 18478 0 21:39:49 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup root 18429 1 0 21:30:54 ? 3:49 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/ root 18606 18473 0 21:31:24 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm root 18478 1 0 21:30:56 ? 0:12 /usr/openv/netbackup/bin/nbpem root 18439 1 0 21:30:55 ? 0:18 /usr/openv/netbackup/bin/nbevtmgr root 18442 1 0 21:30:55 ? 0:18 /usr/openv/netbackup/bin/nbaudit root 18462 1 0 21:30:56 ? 0:21 /usr/openv/netbackup/bin/bprd root 18480 18478 0 21:30:56 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem root 23839 18478 0 23:07:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email root 18468 1 0 21:30:56 ? 0:01 /usr/openv/netbackup/bin/bpcompatd root 18445 1 0 21:30:55 ? 1:39 /usr/openv/netbackup/bin/nbemm root 18509 1 0 21:30:58 ? 0:13 /usr/openv/netbackup/bin/nbars root 18448 1 0 21:30:55 ? 0:20 /usr/openv/netbackup/bin/nbrb root 18482 1 0 21:30:57 ? 0:21 /usr/openv/netbackup/bin/nbstserv root 18475 18471 0 21:30:56 ? 0:01 /usr/openv/netbackup/bin/bpjobd root 12204 18487 0 16:15:35 ? 0:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY root 18376 1 0 21:30:53 ? 0:01 /usr/openv/netbackup/bin/bpcd -standalone root 18506 1 0 21:30:58 ? 0:03 /usr/openv/netbackup/bin/nbsl root 18373 1 0 21:30:53 ? 0:01 /usr/openv/netbackup/bin/vnetd -standalone root 18473 1 0 21:30:56 ? 0:12 /usr/openv/netbackup/bin/nbjm root 18527 1 0 21:30:59 ? 0:07 /usr/openv/netbackup/bin/nbsvcmon MM Processes ------------ root 18460 1 0 21:30:56 ? 0:06 vmd root@rosinbckp01 (global) #
yp_get_default_domain failed: (6) internal yp server or client error NIS does not seem to be running: (1) args to yp function are bad gethostname() returned: rosinbckp01 host rosinbckp01: rosinbckp01 at xx.xxx.xxx.xxx aliases: rosinbckp01 xx.xxx.xxx.xxx root@rosinbckp01 (global) #
root@rosinbckp01 (global) # ././nbemmcmd -listhosts NBEMMCMD, Version:7.1 The following hosts were found: server rosinbckp01 master rosinbckp01 Command completed successfully. root@rosinbckp01 (global) #
root@rosinbckp01 (global) # more /usr/openv/netbackup/bp.conf SERVER = rosinbckp01 SERVER = WZRH1519.couttsch.couttsint.net SERVER = WSIN0010.couttssg.couttsint.net SERVER = NZRH9011.couttsch.couttsint.net SERVER = WSIN0143.couttssg.couttsint.net SERVER = WZRH0654.couttsch.couttsint.net SERVER = WZRH1422.couttsch.couttsint.net CLIENT_NAME = rosinbckp01 USE_VXSS = PROHIBITED VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY EMMSERVER = rosinbckp01 VXDBMS_NB_DATA = /usr/openv/db/data OPS_CENTER_SERVER_NAME = rosinbckp01 JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 75000 75000 70000 70000 50000 50000 0 0 0 0 0 0 ENABLE_ROBUST_LOGGING = YES root@rosinbckp01 (global) #
Thanks
Regards, Martin
08-10-2011 07:20 AM
SERVER = NZRH0418.couttsch.couttsint.net
is missing in server rosinbckp01 bp.conf file
08-10-2011 08:14 AM
Why not use the Windows Java Console on the Windows workstations instead of the Admin Console? This eliminates the need for all the SERVER entries. You will need auth.conf entries on the master server.
For Windows Admin Console, ensure forward and reverse hostname lookup between the master(s) and the workstations.
08-10-2011 08:27 AM
I have had the same issue after doing the 7.0.1 upgrade and I prefer to use the windows admin over the JAVA (there are differences between the two and the windows admin as some options I use a lot that the java does not).
I could never figure out why - some times it works and some times it does not.
08-11-2011 01:52 AM
Hi all,
thanks for your help. We have decide to use the Java console!
Regards,
Martin