01-09-2019 10:59 AM
Hello team,
we try to deploy Netbackup client 8.1.2.0 silently with Bladelogic automation.
We have always this :
+ 01-09-2019,19:38:25 : Action ended 19:38:25: INSTALL. Return value 8. 01-09-2019,19:38:25 : The following processes are currently running on the system: 01-09-2019,19:38:25 : [0]:[System Process] 01-09-2019,19:38:25 : [4]:System 01-09-2019,19:38:25 : [336]:smss.exe 01-09-2019,19:38:25 : [424]:csrss.exe 01-09-2019,19:38:25 : [492]:wininit.exe 01-09-2019,19:38:25 : [504]:csrss.exe 01-09-2019,19:38:25 : [548]:winlogon.exe 01-09-2019,19:38:25 : [2008]:svchost.exe 01-09-2019,19:38:25 : [2016]:8003-CsInstallerService.exe 01-09-2019,19:38:25 : [2024]:nscp.exe 01-09-2019,19:38:25 : [1008]:msiexec.exe 01-09-2019,19:38:25 : [4280]:msiexec.exe 01-09-2019,19:38:25 : [5068]:conhost.exe 01-09-2019,19:38:25 : [888]:SETUP.EXE 01-09-2019,19:38:25 : [380]:VxLogServer.exe 01-09-2019,19:38:25 : [1204]:cmd.exe 01-09-2019,19:38:25 : [4152]:powershell.exe 01-09-2019,19:38:25 : Action ended 19:38:25: INSTALL. Return value 8. 01-09-2019,19:38:30 : Another installation is already in progress on server 'MyServerName'. Complete that installation before proceeding with this install.
None of you encounter the same error ?
Thx for your help.
01-09-2019 11:18 PM
01-09-2019 11:52 PM
01-10-2019 02:24 AM
This is actually Microsoft preventing NBU installation, as it believes another Windows Installer process is already running.
Troubleshooting therefore needs to be done from a Microsoft point of view.
I found the following suggestion on a Microsoft forum:
1. Click Start->Run, type "regedit.exe" in the Open box, and click OK.
2. Navigate to HKEY_LOCAL_MACHINE\System\Setup"
3. If there is any key or values named "FactoryPreInstallInProgress", please right click and delete it.
4. Repeat the above steps to delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
See if this helps.
09-19-2019 03:59 AM
Hello,
Confirmed that HKEY_LOCAL_MACHINE\System\Setup\FactoryPreInstallInProgress and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory are not in my system but still experiencing intermittent Return value 8 (Another installation is already in progress.).
By the way, we are automating the installation of NBU agent and we are getting an intermittent result (3/5 success rate)